Dear Mr. Brown,
Although it has been a very long work day, I wanted to take a few moments to praise your staff.
I am a diamond member and as such, I do travel extensively throughout the year so I do very much understand and appreciate good customer service.
Tonight, I arrived from work to the hotel just a few minutes past 7 pm so the staff had just finished putting the dinner food away. As I walked through the lobby, I reached to take an apple and simply made a comment to the front desk person about having missed dinner time and that the apple was going to be my dinner for tonight. Without hesitation Courtney offered to go to the kitchen to see if there was food left. A few minutes later she came out with a plate of warm food for me. Words cannot express how grateful I was for this. You are fortunate to have Courtney in your team.
In addition, I also wanted to recognize a couple of other team members, Olivia and Gabby. I truly appreciate hearing Gabby's charming personality. Her laugh is contiguous.... She brings a smile to my face while I enjoy your delicious breakfast and dinner.
Olivia is also very pleasant when I fill my plate with food. She is very on top of things... I really enjoy her positive attitude.
Congratulations on having the "A" team on your side.
Ps: I am staying in room 327
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