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“Average hotel” 3 of 5 stars
Review of Courtyard Oakland Downtown

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Courtyard Oakland Downtown
Ranked #10 of 49 Hotels in Oakland
London
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Average hotel”
3 of 5 stars Reviewed October 23, 2013

I was disappointed with my stay at the Courtyard by Marriott Oakland. The room was ok but strangely positioned so it was hard to watch TV in bed - a small point but it all adds to the stay.

We used the hotel as a base to explore San Francisco. Unfortunately the BART was on strike the weekend we were there and as tourists who were new to the area we didn't know how to get from Oakland to SF by any other method of public transport. When we asked the hotel front desk staff about the BART strike they just informed us that it was on strike - it would have been nice for them to offer us alternatives. In the end we heard about the ferry to SF from a waitress at a local bar!

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank ChloeLou_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, October 31, 2013
We appreciate you taking the time to review your stay. Unfortunately, with the BART on strike it affected many guest’s travel plans. Our Front Desk staff can provide many alternative transportation options to San Francisco and we apologize that you weren’t provided with these. Thanks for letting us know, it is something we will be sure to bring up in our next team member meeting. If you find yourself in the Bay area again, we hope you’ll stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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249 reviews from our community

Traveler rating
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    34
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Eugene, Oregon
Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed October 16, 2013

I really enjoyed my stay here. Classic Courtyard, and very well maintained property right in the middle of Oakland. It is Oakland and you are going to have some encounters with those characters who llive on the steets, but it is just part of being in Oakland. The CM is a bit of an oasis. Everything you need on site. Little coffee bar, lobby area, mini store ( 24 hrs) . My room had a mini fridge. My room was neat, clean , modern, with a little sitting area and a big window. The temparature control worked exactly as it should have. It was quiet. They did all the little things- the bottle of water in your fridge , the USA Today delivery. All my wake up calls were on time, they answered all my questions. The valet was on time. They went the extra mile. Every single staff person I encountered was helpful, friendly with suggestions. If they werent sure about something they called and asked for you. The location was convenient to everything: you can walk to an ": old town" area with bars and restaurants and Jack London Square, BART train is just 3 ( short) blocks away and a free shuttle that takes you all over town picked up and dropped off right in front of the front door. Quick trip over the bay bridge if you are driving.

Room Tip: Look for the deal that includes Valet Parking. The Free transit bus runs until 7 pm weeknights and...
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank TeriS372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, October 31, 2013
Thank you for your review. We appreciate guests taking the time to tell us about their experience and leaving great tips for future guests. The Free Shuttle outside our hotel is something that most guests don’t know about before arriving – thanks for mentioning that! We hope to see you again next time you’re in Oakland.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
40 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 6, 2013 via mobile

This is one of several visits to this particular hotel and the front desk staff , Bruce & Yeju greet me like a family member ! That's amazing and a welcoming that makes me feel at home. The property is located directly above Oakland's China town and some of the coolest shops and eateries being the 4th largest Chinatown In the US. The rooms Are amazingly clean and comfortable bedding. This is tops in the area and you can rest assure I will tell everyone on this Planet how awesome this property is to stay !

Keep up the Awesome Professional standards that You both present and Thank You for always making me feel welcome here at this Courtyard by Marriott downtown Oakland !

Ric Lopez

Stayed October 2013, traveled on business
Helpful?
1 Thank PHXman55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, October 31, 2013
Ric, thank you so much for the kind words! We will be sure to let Bruce and Yeju know that they’re doing a great job. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, UK
Level Contributor
37 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 3, 2013

Stayed here just after the America's cup on a wee mini break with a friend. Originally planning to stay in San Francisco but prices were off the scale. This hotel however was at a really good rate and only moments from the BART to downtown San Francisco. Also on the direct line from the airport. Everything about the hotel was good. The check-in was swift and efficient. The staff member checking me in was really friendly and whilst there was a wifi problem, it was solved quickly. Old Oakland is nice to see and there are a few other good shops around. The whole hotel is really clean and the fresh cooked breakfast is pretty good too! Loved the bed. V comfy! Would definitely stay again.

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardGM1, General Manager at Courtyard Oakland Downtown, responded to this review, October 31, 2013
Thanks for taking the time to review your stay with us. I’m glad you found our hotel during America’s Cup – we’re definitely a hidden gem for those visiting San Francisco! It’s good to hear that you found our staff to be helpful and that you were able to explore Old Oakland. We hope to see you next time you’re in the Bay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
86 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed September 28, 2013

I had two nights at this hotel and thoroughly enjoyed it.

I had a very large room (237), which had a very large soft bed and great air conditioning. The sink/vanity was actually separate from the bathroom, which was a good idea. The bathroom was quite large as well so plenty of space all round.

The hotel is in a great area in Oakland with a number of bars and restaurants nearby and a small supermarket opposite, although oddly enough it didn’t sell much in the way of toiletries.

Getting around. I landed in San Francisco and caught the BART train to the hotel (nearest station is 12th Street). The trip cost $8.50 each way and it took around two hours from the time I landed at SFO until I arrived at the hotel. There was no help at the ticket machines at the airport, which was rather frustrating but other travellers were helping each other with the tickets. It is only a two minute walk to the hotel from 12th St station (use exit B1) and keep going in the same direction as you exit the station stairs. 12St station to Embarcadero (one of the main tourist areas for San Francisco) will cost $3.15 each way and only takes 10 minutes on the BART train. Oakland airport is about 25 mins away and will cost $1.75 each way. You have to change from the BART to a bus as the train doesn’t run all the way out to Oakland airport yet (this section is still under construction). One more point; if you are planning on going to Alcatraz make sure you book it at least three weeks in advance as it sells out very quickly!

I stayed at this hotel as all those in SFO seemed far too expensive (as it turned out the Americas Cup was on!) but looking back I wouldn’t hesitate to stay there again as the location is great and it is easy to get into SFO from here anyway. It is run by great staff with easy access to either of the main airports. Highly recommended.

  • Stayed August 2013, traveled solo
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NX622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Jolla, California
Level Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed September 27, 2013

The hotel is conveniently located near a BART station. Upon my arrival, I was given 8 chocolate squares from some promotion. The room is relatively large. The modest fitness center (with only one elliptical machine) opens 24 hours, which is nice. The hotel is next to Chinatown. The unexpected bonus is that it is across from a farmers' market, where I bought flowers and fruits quite cheaply (probably because it was near the end at 2 pm) for my relatives.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 11, 2013

Clean, nice hotel with a friendly staff. Enjoyed Breakfast options. Especially thank Mr Shafi for hospitality during Breakfast hours. Only hitch was confusion in the staff about a misplaced poster which gave me a sleepless night till the same staff came again. This was avoidable had there been more coordination between hotel staff.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank drsachinmittal2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Oakland Downtown

Property: Courtyard Oakland Downtown
Address: 988 Broadway, Oakland, CA 94607-4064
Location: United States > California > Oakland
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Oakland Downtown 3*
Number of rooms: 162
Official Description (provided by the hotel):
This Downtown Oakland hotel is nestled between the Old Oakland Historic District and Chinatown just one block from the BART subway to San Francisco. Get to Union Square in San Francisco in just a 12-minute ride. Guests enjoy free internet, spacious rooms, an outdoor heated pool, an onsite fitness center, and an onsite restaurant. The Courtyard Oakland Downtown is perfect for business or leisure travelers and is nearby attractions such as Jack London Square. Additional fees: Self-Parking: 40 USD Valet: 30 USD ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Downtown Hotel Oakland
Oakland Courtyard
Oakland Marriott

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