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“Great park and stay for Oakland Airport” 4 of 5 stars
Review of Courtyard Oakland Airport

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Courtyard Oakland Airport
Ranked #12 of 49 Hotels in Oakland
Santa Rosa, California
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great park and stay for Oakland Airport”
4 of 5 stars Reviewed October 30, 2012

We spent the night here before a very early morning flight to Hawaii. The room was clean and adequate. Can't recommend the lobby food, pricy and pretty unappealing. It was nice and convenient to leave the car and take the shuttle to the airport, just a few minutes away. Since the flight crews use this hotel, we had to wait for the shuttle to take them to the hotel and come back for us, so it can get busy when the flights come in. Price for parking was pretty comparable to other long term parking facilities.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank MrsNana2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard Oakland Airport, responded to this review, March 21, 2013
Dear Valued Guest:

Thank you for taking the time to write a review on Trip Advisor.

Many local bay area residents take advantage of our convenient Park and Fly packages, I'm glad that you found this a benefit for your early flight to Hawaii.

We look forward to hosting you the next time you need to stay in Oakland.

Best regards.

Guy Fremlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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237 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
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English first
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed October 18, 2012

Hotel is situated near Oakland International Airport and offers free courtesy shuttle every half hour to airport. If you park and fly, they also give you a business card with a number to call when you are ready to be retrieved at the airport, then promptly come and pick you up. Room was typical of the Marriott brand hotels with comfortable bed. Only drawbacks were parking lot lighting was very dim, so being a single female traveling alone, I felt somewhat uncomfortable when I had to go to the car to retrieve luggage at night, especially given my room was on the opposite side of the hotel as the main lobby. I did, however, see a security guard walking the property later in the evening. Also, for some reason, there was only a solo bar of facial soap in the room - no shampoo or other toiletry items were provided.

Stayed October 2012, traveled on business
Helpful?
1 Thank roni0907
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard Oakland Airport, responded to this review, March 11, 2013
Dear Valued Guest:

I would like to take this opportunity to thank you for posting your comments on Trip Advisor.
As the hotel General Manager, I value feedbacks from our guests who take the time to write to us and allow us to improve on our services and product.

In early 2013, we upgraded our parking lot lights converting each of them to an energy efficient and high intensity LED lighting system, I am happy to report that this new lighting has greatly improved the visibility in our hotel parking lot. No longer are any areas in our parking lot lacking full lighting coverage.

Once again thank you for your input and feedback.

Guy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Florida, Florida
Level Contributor
170 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed October 11, 2012

Close to the airport. Typical of the brand. This is a business, flight crew hotel. Some rooms smaller than others. Clean well run hotel. Starbucks in the lobby. Construction of the BART to the airport going on ( no noise, just lane closures ). The the door to the parking lot, at the end of the corridor, slammed each time people used it. At 3AM a problem. No ice maker on the first floor.

Room Tip: Don't take a first floor room
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Retailer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard Oakland Airport, responded to this review, March 21, 2013
Dear guest,

We appreciate our guests taking the time to write about their stay with us at the Oakland Airport Courtyard.

I appreciate your compliment of "being a clean and well run hotel" we strive to exceed expectations. Thank you for reporting that the exit door slammed, we took immediate action after your posting and corrected the issue.

Thank you again, and we look forward your your next stay with us.
Guy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
310 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
5 of 5 stars Reviewed October 5, 2012

As good as Courtyards are usually are and intended to be; clean, prompt and no problems. HOWEVER, a search in the maps app on an Android showed this hotel as the one in downtown Oakland, which led to 2 20-minute unnecessary drives. The dront desk rep at the marriot downtown helped me, and was sincerely helpful.

Stayed October 2012, traveled as a couple
Helpful?
Thank djlund999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard Oakland Airport, responded to this review, March 21, 2013
Dear Guest,

Thank you for scoring our hotel with 5 stars!

When you posted in September we immediately started working with our e commerce manager to fix Google Maps, thank you for reporting the issue and bringing it to our attention.

Best regards
Guy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 30, 2012

Very nice hotel convenient to Oakland airport. Typical higher Courtyard standards but Mina at the front desk made it special. She was smiling, freindly and very accomodating. That's a welcome surprised after a long day. She also recommended Francesca's italian restauruant down the block which turned out to be fantastic.

Room Tip: Ask for Minah!
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Noseinthewind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guy F, General Manager at Courtyard Oakland Airport, responded to this review, March 21, 2013
Thank you for your compliment about our staff and hotel quality, we always appreciate feedback such as yours, it is a moral booster for the team!

Friendly and accomodating staff are the qualities that our team strive for.

Francescas is a special landmark in our area with a long history of providing exceptional food.

Thank you for your compliments!
Guy Fremlin
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
60 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed September 29, 2012 via mobile

We stayed here the night before an early morning flight. The lobby and public areas are well maintained but I was disappointed in our room. The furniture was well worn and the wallpaper peeling. The towels are paper thin and not absorbent. However, the bed was comfy and the shower good. Walls are thin as we could hear our neighbors who didn't seem to be overly loud. Would I stay here again? Not sure. I think I would check out/cost compare with the Holiday Inn down the street first.

  • Stayed August 2012
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TerreWheeks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 25, 2012

The location was convenient but the area was a bit questionable (especially in the evenings). The staff was very friendly and helpful. Overall, I would stay at this location again. There were several good restaurants within walking distance.

  • Stayed August 2012
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SammyDawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Oakland Airport

Property: Courtyard Oakland Airport
Address: 350 Hegenberger Rd, Oakland, CA 94621-1445
Location: United States > California > Oakland
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Oakland
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Oakland Airport 3*
Number of rooms: 156
Official Description (provided by the hotel):
Relax minutes from your flight at the newly renovated Courtyard Oakland Airport Hotel. The new state-of-the-art lobby provides greater flexibility and choices for our guests and features inviting, flexible spaces to work or relax in, free Wi-Fi throughout the lobby and easy access to the latest news and weather conditions via our GoBoard™. The highlight of our new lobby experience is The Bistro – Eat. Drink. Connect.™, which provides guests with healthy food and beverage offerings in the morning including Starbucks® coffee and evening dinner service with cocktails. Our Oakland airport hotel provides free shuttle service to the airport and to the nearby BART train station, giving you access to Berkeley, San Francisco and beyond. Here to work? Business travelers will love the large, flexible workspace, well-lit desk, and free high-speed internet access in every room. ... more   less 
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Also Known As:
Courtyard By Marriott Oakland Airport Hotel Oakland
Oakland Courtyard
Oakland Marriott

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