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“Great customer service” 4 of 5 stars
Review of Inn Marin

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Inn Marin
Ranked #3 of 6 Hotels in Novato
GreenLeadersSilver level
Forney, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great customer service”
4 of 5 stars Reviewed October 15, 2013

I recently stayed at the Inn Marin on a vacation to the San Fran area. It's a nice motel located right on the highway but the traffic noise did not bother us. The garden area was very peaceful & pretty. They go out of their way to make you comfortable. I had a little issue with my room but when brought to their attention it was quickly resolved. I appreciate their customer service.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Sherry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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239 reviews from our community

Traveler rating
    108
    79
    27
    10
    15
See reviews for
61
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
South Lake Tahoe, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 11, 2013

Unexpectedly nice for a quite modest place in this area. Both the wife and I were also VERY pleased with the attached Rickey's restaurant...service, food, atmosphere....FAR better than one might expect from a restaurant 'attached' to what is, essentially, a nice motel property. ZERO complaints about anything. We are senior citizens.

Room Tip: West side rooms are NOT noisy during the night, as has been reported.
See more room tips
Green Features: Lots of GREEN influences and deeds here. Nothing much else to say.
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed October 2, 2013

This is a great location for events in the Bay area. We went to wedding in Novato. The staff were helpful in helping us find good places to eat. It was close to the freeway, but very quiet. We were very pleased with our stay. Close to Oakland, San Francisco and Sacramento airports.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank NancyPatrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elgin, Illinois
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 30, 2013

I just stayed at the Inn Marin with a tour group. We were greeted by a lovely lad named Kristi. I needed to get to a pharmacy so Kristie drove me herself in their lovely van. We dined at the hotel restaurant called Ricky's. I had fabulous salmon with a beautiful presentation. The staff could not have been more helpful. Grounds are lovely. Great for strolling.

Room Tip: The hotel is right on a highway so ask for a room in one of the back buildings.
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Green Features: A sign in the bathroom asked folks to reuse the towels.
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mayapauline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
90 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed September 26, 2013

I had never heard of this place before my business trip, but someone else in my company had stayed there and had a good stay, so I felt it would be ok.

I had a perfectly adequate stay. I didn't eat there, apart from a bowl of cereal for brekkie. In fact, I wasn't there much at all. The room was clean and upgraded. The beds were clean and comfortable - although they put the blanket on sideways, so it came up to my navel! I untucked it and remade the bed.

I was in a freeway room as they had a coach party in that night and were fully booked. It didn't really bother me, although I do like a bath and the room only had a shower. Bring your slippers because the floors are wood and there are no rugs. Although there is a shampoo and conditioner dispenser in the shower there is no lotion - so bring your own. The bath soap was particularly nice though.

All the bathroom doors creak and you can hear next door's from your room. I know this because the bloke next door apparently had a bladder problem and was in the loo 12 times one night.

Stayed September 2013, traveled on business
Helpful?
Thank viksterCa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
california
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed September 25, 2013

I have booked the hotel for customers, vendors and family. The hotel is near the freeway but once
you are inside you feel you are at a resort, swimming pool, hot top, garden setting.
Ricky's restaurant has excellent food, and great Happy Hour menu.
free continentatl breakfast, has a good selection. parking is good, service is good.
this is why I continue to book my family, friends and customers there.
Caroline

Room Tip: Ask for garden room
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Marin1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
1 review
5 of 5 stars Reviewed September 21, 2013

Inn Marin's helpful and personable front desk staff created a friendly and positive backdrop for my first sojourn to Novato. Additionally, the Inn Marin campus is lovely and peaceful; the complimentary breakfast offerings are healthy as well as good; the (vegetarian) food at Ricky's, the on-site restaurant, is excellent; and the outdoor swimming pool is well kept. Inn Marin was definitely my place of calm respite from the world at large during five days I was there.

lac

Stayed September 2013, traveled solo
Helpful?
Thank Lucille C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RobertGM_11, General Manager at Inn Marin, responded to this review, September 23, 2013
Thank you for recognizing our Front Desk Staff. We work very hard to hire people with a smile and then train them how take care of our guests. It is our Mission Statement to "Be The Friendliest Hotel in Marin County" and we take that very seriously. Thank you for choosing Inn Marin, we appreciate your staying with us. We look forward to seeing you next time you visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Inn Marin

Property: Inn Marin
Address: 250 Entrada Drive, Novato, CA 94949
Location: United States > California > Marin County > Novato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Novato
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Inn Marin 3*
Number of rooms: 69
Official Description (provided by the hotel):
We care about the comfort of our guests and the environment! Newly designed rooms include state of the art amenities and sustainable materials that make us cutting edge . . . Sustainable bamboo flooring, flat screen TVs in every room, . We have Wifi in our guests rooms of 50+Mbps and 85Mbps wired in all our guest rooms for free. "FREE NO CHARGE" We have also installed Voice over IP allowing us to offer "FREE" phone calls in the continental United States, rainfall showerheads, radios with MP3/I-Pod dock, refrigerators in every room. Garden room - 1200 sq. ft. Garden Patio with beautiful fountain, Inn Marin has 423 Mbps up and down (symmetrical) in its Meeting room and Business Center. Five acre garden setting with large lawn perfect for weddings and company events. ... more   less 
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Also Known As:
Inn Marin Hotel Novato
Marin Hotel Novato
Inn Marin Novato, CA - Marin County

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