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“Excellent Best Western”

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Best Western Plus Novato Oaks Inn
Ranked #1 of 6 Hotels in Novato
Certificate of Excellence
GreenLeadersGold level
Delanco, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Best Western”
Reviewed November 14, 2013

Stay at the Novato Best Western. I highly recommend it due to the excellent attentive customer service, spacious room and very well maintained. Very, very clean. Convenient access to US Hwy 101. Close to Sausolito, San Francisco, Napa and Sonoma.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Luis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review, November 19, 2013
Thank you so much for the glowing review! We are delighted that you enjoyed your stay so much. We hope we can be of service again the next time you are in the area.

Sincerely,
The Staff and Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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792 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
San Diego, California
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 12, 2013

We were about 9 hours from home and decided to stop instead of push through. since it was so late. First started looking for a place to stay when we were up by Windsor, CA. All Best Western hotels were booked from there to Novato, CA (wanted to stay on the 101 due to AM traffic). Thought we would have a better place to stay if we could find a room in Windsor or Santa Rosa, CA but I was very pleasantly surprised to find this hotel. Very clean room and spacious. Because I love to swim, I was excited to see the pool so close to our room. Unfortunately, we slept late and left before I could get a swim. My husband did partake in the breakfast buffet. He really liked the waffle station. I didn't get a chance to taste the breakfast, but there was a McDonald's close to the hotel (I know, not as good as fresh waffles). All staff we had contact with were very nice and friendly.

Room Tip: We had room 2202. On second floor - almost above lobby. The breakfast station was right next to th...
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank raebanned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review, November 14, 2013
Thank you very much for the fantastic review. We appreciate the five stars! We hope to be of service again soon.

Sincerely,
The Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California
Level 6 Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 11, 2013

Big clean room. Comfortable bedding. Modern amenities. Friendly front desk staff.

The free continental breakfast is a bit underwhelming compare to how good everything else was. Wish they have better selection of pastries in addition to just donuts, bagels and sliced bread.

Would definitely stay here again.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Verlisia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review, November 14, 2013
Thank you so much for taking the time to write such a great review about us for all future travelers to read. We are so excited you enjoyed your stay. We apologize that the breakfast was not as exciting for you as your stay was. Being that we do not have a full kitchen, we are somewhat limited as to what we can offer. However we are always open to suggestions. Looking forward to seeing you again soon!

Sincerely,
The Staff and Managers at Novato Oaks Inn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeffersonville, United States
1 review
Reviewed November 11, 2013

We were there visiting friends and celebrating a 90th birthday. Most of the family and friends stay there. Great staff, very friendly and helpful. Close to Sonoma and Napa. Very clean and comfortable. Continental breakfast. If I were to go back to the area, I will stay there for sure.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kerima S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review, November 14, 2013
Thank you so much for the glowing review! We are delighted that you enjoyed your stay so much. We do hope that you visit us again when you are in the area.

Sincerely,
The Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bend, Oregon
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 10, 2013

My expectations were higher than I experienced. This hotel has many positive reviews, and I agree with several of the points that have been written: location is good, price is not bad for the location, facility is clean, and breakfast is surprisingly really sub-par. We had an unpleasant experience with a housekeeper which was a very "first" for me. And Kim, the manager, twice showed me that running this hotel takes precedence over customer relations; the 2 experiences I had with her were curt, cold, and quick. Unfortunate for us both; I had planned on staying here quite often in the future. I guess they have so much business anyway, why feature friendliness along with genuine customer service? The reception area was an adequate experience. I won't be back.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank calmpeace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManager049, General Manager at Best Western Plus Novato Oaks Inn, responded to this review, November 11, 2013
I am so sorry to hear that you had a unpleasant experience with a staff member. I would truly like to talk with you directly about the problems you encountered. I hope you will consider calling me so that I can really understand what happened and take the necessary steps to council the staff. Again, my sincere apologies that your expectations were not met. I do hope you will reconsider staying with us again and give us another opportunity to turn this bad review into a great one.
Sincerely,
Michelle Duffy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, United States
2 reviews
Reviewed November 10, 2013

This was our first stay in the area! Everything went perfect! The staff were all great, Room and facilities very clean! The font desk were very helpful with our need for directions and other items! It was a little cold for the pool but fire pit was nice! The exercise room was good, small but good! Easy on and off the 101. It was close to SF, and other things we came to enjoy

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Samuel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review, November 11, 2013
Thank you very much for the fantastic review. We appreciate the five stars! We hope to be of service again soon.

Sincerely,
The Staff and Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level 6 Contributor
194 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed November 9, 2013 via mobile

WOW This place is great. No wonder why it was sold out when we got there. SO MAKE RESERVATIONS. Its got it all...nice rooms. free breakfast buffet(basic), pool, fire pit, great service and a great restaurant next door that does ROOM SERVICE. Its definitely the place to go in Navato.
Check out the other reviews they are all good.
I would recommend Tavola an Italian restaurant about 2 miles away for modern Italian Cuisine or the Sonoma Latino Grill for causal Mexican .
But the restaurant in the parking lot WILDFOX is great contemporary American with a bar and outdoor seating. Make Reservations or eat in your room they will deliver Room service. We paid $139. and it was a good deal for this place. I will definitely stay here again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TropicalTommy11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jessica S, Manager at Best Western Plus Novato Oaks Inn, responded to this review, November 11, 2013
We're so happy to hear that you enjoyed your stay. Thank you for the nice comments.

Sincerely,
Staff and Management at Novato Oaks Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Novato Oaks Inn

Property: Best Western Plus Novato Oaks Inn
Address: 215 Alameda Del Prado, Novato, CA 94949-6657 (Formerly BEST WESTERN PLUS Novato Oaks Inn)
Phone Number:
Location: United States > California > Marin County > Novato
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Novato
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Novato Oaks Inn 3*
Number of rooms: 107
Official Description (provided by the hotel):
Nestled in the scenic hills of Northern Marin County, the Novato Oaks Inn is a green certified 100% non-smoking hotel. Situated halfway between the business communities of Novato and San Rafael, the Inn is ideally suited for both the leisure and corporate traveler. Our 107 spacious guest rooms and suites are the largest in Marin County and have been designed to bring you the ultimate in comfort and convenience. The award winning staff greets you in the warm and comfortable lobby with a cozy private library. Each morning you'll enjoy a free deluxe continental breakfast buffet served on the mezzanine level. ... more   less 
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Also Known As:
Best Western Plus Novato Oaks Hotel Novato
Best Western Novato
Novato Best Western
Best Western Plus Novato Oaks Inn CA - Marin County

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