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All reviews double tree front desk orange county los angeles very nice hotel freeway lobby
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344 - 349 of 840 reviews
Reviewed September 8, 2016

Front desk was very efficient and friendly. Enjoyed the HHonors floor and the extremely simple and pleasant check out. Housekeeping was inconsistent with some problems. Room was clean but housekeeping missed some things like emptying the trash and replacing bath mat. Other days was fine. No bellman which did not bother us at all. Trolley was available at all times.

Date of stay: September 2016
  • Trip type: Traveled with friends
    • Value
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    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton
1  Thank travel_fanhawaii
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 6, 2016

Very clean staff was great lobby was fancy a little over priced but it was expected since the Hilton name is on the hotel room shower tv towels are great location is about 20 minutes away from shopping but it's Los Angeles

Date of stay: September 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Michael1380
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 1, 2016

We love to stay at Double Tree hotels. We usually always stay because of the excellent service and we love the cookies. The young man that checked us in was amazing! The next night we came in after a drive form Disneyland and asked for the cookies. The front desk guy acted like we were an extreme inconvenience for him. The lobby was empty. We also asked several times to get our bathroom fixed because the sinks were clogged and grey stuff appeared after they finally went down We were so unhappy and it was only a 2 day trip!

Date of stay: August 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank Rikki J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this reviewResponded September 10, 2016

Dear Rikki J,

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. We'll reach out to you shortly to further assist. Thank you again for your feedback and we hope you’ll give us another opportunity to make it right.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2016

My wife and I stayed here as a "midpoint" between the Angels Stadium in Anaheim and Dodgers Stadium in LA. We were advancing our quest to visit all of the major league baseball parks. This was a wonderful facility! The people are awesome. So friendly and helpful. The selection at breakfast was excellent. The room was clean and very comfortable. Many times hotel beds have dips in them from heavy use. Not the case here - very restful sleep.
This place is right off of I-5 and there are plenty of good restaurants and entertainment venues in the area.

Room tip: They're all good rooms, but if you're really sensitive to road noise, you might request a room AWAY from the highway.
Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank sssster
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 24, 2016

Breakfast buffet was open at 6ambut there was no hot items in the 4 steam tables for at least a half hour that I know of and all the staff was doing was passing the blame on others and giving excuses on why this is not good business

Date of stay: August 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton
Thank johnbr387
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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