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“Double Tree By Hilton”

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DoubleTree by Hilton Hotel Los Angeles - Norwalk
Ranked #2 of 6 Hotels in Norwalk
Norwalk, United States
1 review
“Double Tree By Hilton”
Reviewed June 23, 2014

If you are looking for a comfortable and an affordable place to stay in LA than I would highly recommend Double Tree By Hilton. They provide excellent service with a really friends welcome. MY friends and I stayed for about 2 days and loved the service provided. Highly Recommend this place. :)

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Manjot S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review, June 24, 2014
Thank you for the amazing feedback about your recent stay with us. We are thrilled that you were able to enjoy our Hotel and and our amazing team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (55)
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English first
Baltimore, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 23, 2014

Four day stay, 2 1/2 days without hot water and no idea when it would be fixed. HVAC next to bed was almost as noisy as the freeway next to the hotel. The wait staff was very nice. The GM was absent and the Front Desk staff needed training. Paid for an eighth floor mini suite. Got a fourth floor mini suite. Lots of hotel choices in the area. Hilton is usually consistent. Maybe this was avoidable if the manager was on site. He should work on training his staff.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Steve T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review, June 24, 2014
Steve,
Thank you for sharing your feedback with our Hotel Manager during your recent stay with us. We were under the impression that we had resolved your concerns with satisfaction and we are so sorry to hear that this is not the case. We know how important a hot shower and good night’s sleep is and your comments have already helped us to improve our services. We hope you’ll give us another chance and stay at our location again in the future so we may prove to you how enjoyable staying with us can truly be.
All the best!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Debary, United States
1 review
Reviewed June 13, 2014

Hotel was nice and bed, pillows were comfortable, well priced and included breakfast in the rate I paid. Breakfast buffet was very good. Voucher for 1 drink and 1 bar menu item included with stay, had the sliders and was very good. Hotel staff very friendly. Bit out of the way since I was working Downtown LA. but would Stay again.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Evo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review, June 16, 2014
We are thrilled that you enjoyed your "first time stay" with us and look forward to seeing you again soon to hopefully to serve up some of our other delicious appetizers....such as our Mini Chicken Tacos...they are sooooooo delicious!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camarillo, California
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 11, 2014 via mobile

Spent a couple of nights midweek here whole working in the area. The hotel is very nice. Clean and comfortable. Breakfast in the dining room was pretty good, and the room service was very good. Reasonable and the room service waiter was great. Friendly and prompt. Thanks for making a couple of days away from home comfortable. Only two hiccups, bathroom sink slowly drains, and the chair at the desk is a bit off kilter.

Stayed June 2014, traveled with friends
Helpful?
Thank tridirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 5, 2014 via mobile

Great place, staff is spot on. Pretty clean could users few upgrades but overall good. I am picky. Good central location. Close enough to airport. Movie theatre within walking distance, great way to get away and relax. Bar area is great and staff is spot on.

Stayed June 2014, traveled on business
Helpful?
Thank Marty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review, June 16, 2014
It is true...our Team is really "spot on" when it comes to service and connecting with our guests. We are so happy that you were able to experience this first hand. Looking forward to welcoming you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed June 5, 2014

breakfast, parking, location, beds are the most awesome parts, exceeded expectations. francis, eric, eva, aja who manage dining experience during breakfast time exceeded expectations. we had a noisy air conditioning unit in the room which after we moved to another room was not resolved to satisfaction. we love this place and hoping this will be resolved soon. look forward to a future stay :)

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank manojkumard924
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 29, 2014

Amazing customer service from check in, dining, and checkout. Great property that would rival any resort when entering the lobby. I would recommend this property to anyone staying in Norwalk area. Food service in room dining was excellent. Very clean and comfortable rooms. Close access to freeway, shopping and restaurants if you want to eat off property. Entire staff I dealt with were a "10".

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DTCares, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review, June 16, 2014
Thank you for the time you took to share your experience at the DoubleTree in Norwalk. It is sincerely a pleasure to know things happen like they should, and that you received the guest experience we believe you deserve..."best in class". You experienced just a few of our truly outstanding staff, and your kind words will go a long way to making their days enjoyable, knowing the impact their service had on your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Los Angeles - Norwalk

Property: DoubleTree by Hilton Hotel Los Angeles - Norwalk
Address: 13111 Sycamore Dr, Norwalk, CA 90650-8339 (Formerly Bluestone Hotel)
Phone Number:
Location: United States > California > Norwalk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Norwalk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles - Norwalk 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Los Angeles Norwalk. The hotel is within easy reach of Southern California landmarks such as Disneyland (11 miles), Universal Studios (24 miles) and Knotts Berry Farm (7 miles) We are centrally located in between Downtown Los Angeles and Orange County. So if you are going to the soak in the sun in Santa Monica Beach (29 miles) and surf the next day at Huntington Beach (29 miles), our hotel will be the place to be. Wherever you may be flying in, whether it is Los Angeles International Airport (21 miles) or Long Beach Airport (11 miles) or John Wayne Airport (24 miles), the hotel can provide an easy location to find. ... more   less 
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Also Known As:
Marriott Norwalk
Norwalk Marriott

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