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“POOR STAFF, SUBPAR FACILITY, NOISY, SMELLS” 2 of 5 bubbles
Review of DoubleTree by Hilton Hotel Los Angeles - Norwalk

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DoubleTree by Hilton Hotel Los Angeles - Norwalk
Ranked #1 of 6 Hotels in Norwalk
Certificate of Excellence
LAS VEGAS, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“POOR STAFF, SUBPAR FACILITY, NOISY, SMELLS”
2 of 5 bubbles Reviewed April 30, 2014

One of my worse hotel experiences in a very long time. The hall to my suite had duct tape repairs to the carpet. My room had a bad odor and was very noisy. Staff was very unfriendly and condescending. I will not stay there again. The appearance and staff are substandard. For $200 a night you would expect better.

  • Stayed April 2014, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Douglas A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareTeamManager, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review, May 1, 2014
Douglas,

Thank you for writing a review about your recent stay at our property. We’re very sorry you were unhappy with your experience at our hotel. We appreciate hearing about the issues with your room and the service you encountered from our staff. We take guest comments seriously and your feedback will help us improve for future guests. If you travel again to our area, we hope we have the opportunity to show you our improvements as we have a Hotel Enhancement project in our very near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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556 reviews from our community

Traveler rating
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    99
    39
    23
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
  • Arabic first
  • English first
  • French first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Salt Lake City, United States
2 reviews
5 of 5 bubbles Reviewed April 30, 2014

Check-in was quick and friendly being that we showed up at 1am to check into our room. The room was great and it was within walking distance of movies, restaurants, and a Target. We didn't use the hotel amenities (restaurant, room service, pool, etc.) because we were out of the hotel most of the day but they looked nice when we surveyed the hotel. I recommend this hotel.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ryan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bell Gardens, United States
2 reviews
3 of 5 bubbles Reviewed April 29, 2014

Lobby and restaurant/bar were nicely remodeled. However,rooms were outdated and smelled like a motel. Was disappointed with the rooms. I've stayed at a couple of doubletree hotels...but this has to be the first time I have been disappointed with the rooms.

  • Stayed April 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Juan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
norwalk, United States
1 review
3 of 5 bubbles Reviewed April 27, 2014

Everything was good but i am not going anymore to this hotel, anyways if you going over there, bring something for break fast with your self. because they will give you only warm cookie for free and they will charge you for a cup coffee!

  • Stayed April 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Ali S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laughlin, Nevada
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 21, 2014

Great front desk staff , quiet room, super breakfast staff. We stayed for 10 days and eventually got to know the breakfast cook ,Douglas , he got to know us. After a while , he made me items off the breakfast bar menu. Yes , i tipped him but didn't have to do it. He is proud of and excellent at his craft.The wait staff including Eva and hostess Fanny and the others whose name I didn't note were attentive and efficient. We stayed on the freeway side of the hotel and did not have an issue with noise.

Room Tip: 3rd floor has a scenic view of the air conditioners units and the second floor roof so don't ask...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chuck B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareTeamManager, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review, April 23, 2014
Thank you for choosing to stay with us. We understand that when you are away from home for 10+ days it definitely helps if you feel comfortable in your surroundings....it sounds like we delivered just that. Your feedback is much appreciated! Hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 20, 2014

When I first arrived I was greeted by a friendly Heather who cheered me up completely. I was working all day, tired and ready for bed. The room was comfortable and soundproof (my favorite.) The restaurant staff was also very friendly the next morning. The host, Asia was attentive and prompt to seat me and the server, Edward was genuine and also friendly. The entire staff seemed to have a genuine friendliness that truly makes all the difference when staying away from home. I highly recommend this location.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareTeamManager, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review, April 23, 2014
Thank you Brian for the amazing feedback about your recent stay and our “fantastic staff”. We are so very thankful that we have such a great team that really enjoys interacting with our guests. As a result of your specific feedback I have personally thanked each team member you listed and provided each with a thank you gift from the Hotel.

We look forward to having you back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
walnut creek, ca
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed April 8, 2014

We stayed here for the weekend of my son's wedding (as did many of the out of town wedding guests). We thought the hotel, although an older property, was attractive inside and out, spotlessly clean with very comfortable rooms. Our room was on the side opposite the I-5 freeway, and was quiet. We have heard that others who were on the freeway side did not enjoy such peace and quiet, especially in the early morning. The very best feature of this hotel, however, is the staff. Well trained, friendly, willing to go out of their way to accommodate any request. Heather and Christina on the front desk, Fannie in the Sonoma Grill and Kimberly in the bar and lounge were over-the-top gracious and professional. Overall, I'd give this hotel 5 stars if I could.

  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
3 Thank daddowdall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CareTeamManager, General Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review, April 9, 2014
We are just thrilled to hear your feedback about our amazing Team Members. Our Team is sincere in our interactions with guests and as you noticed that makes all the difference. Thank you for your business!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Los Angeles - Norwalk

Property: DoubleTree by Hilton Hotel Los Angeles - Norwalk
Address: 13111 Sycamore Dr, Norwalk, CA 90650-8339 (Formerly Bluestone Hotel)
Phone Number:
Location: United States > California > Norwalk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Norwalk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles - Norwalk 3.5*
Number of rooms: 171
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Los Angeles Norwalk. The hotel is within easy reach of Southern California landmarks such as Disneyland (11 miles), Universal Studios (24 miles) and Knotts Berry Farm (7 miles) We are centrally located in between Downtown Los Angeles and Orange County. So if you are going to the soak in the sun in Santa Monica Beach (29 miles) and surf the next day at Huntington Beach (29 miles), our hotel will be the place to be. Wherever you may be flying in, whether it is Los Angeles International Airport (21 miles) or Long Beach Airport (11 miles) or John Wayne Airport (24 miles), the hotel can provide an easy location to find. ... more   less 
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Also Known As:
Marriott Norwalk
Norwalk Marriott

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