I believe this hotel used to be a full-service Marriott and recently changed flags. Not sure if it's because of this or if they got new owners/management too, but I was really surprised and impressed with how friendly and service-oriented everyone was. I was greeted warmly upon check-in and was told all about the hotel amenities that a new customer should be told when getting to a hotel for their first time. They seem to treat their elite members well here when they can (capacity permitting) as I was given an upgrade to a junior suite. Room was decent---probably could use a room refresh soon but clean and comfortable. Not noisy since although the hotel fronts the freeway, I had a room on the other side facing the huge parking lot. Speaking of which, it can be a bit confusing finding the entrance to this hotel at night (as I did) since the signage and the nearby AMC theaters makes it difficult to find which parking lot is the hotel's.
I don't believe they have an executive lounge as I was told breakfast was in the restaurant downstairs. Standard breakfast buffet and good service again by the staff there. They have an outdoor pool (and I believe jacuzzi) as well as a small exercise room (upstairs, not near the pool) but I didn't try either.
Even upon check-out, service was friendly and they did ask how the stay was (amazing how many hotels don't teach their staff to ask or is it the staff doesn't want to know??). So good in fact, that they graciously gave me another cookie on the way out!
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel Los Angeles Norwalk. The hotel is within easy reach of Southern California landmarks such as Disneyland (11 miles), Universal Studios (24 miles) and Knotts Berry Farm (7 miles) We are centrally located in between Downtown Los Angeles and Orange County. So if you are going to the soak in the sun in Santa Monica Beach (29 miles) and surf the next day at Huntington Beach (29 miles), our hotel will be the place to be. Wherever you may be flying in, whether it is Los Angeles International Airport (21 miles) or Long Beach Airport (11 miles) or John Wayne Airport (24 miles), the hotel can provide an easy location to find. ... more less
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- Also Known As:
- Marriott Norwalk
- Norwalk Marriott