Hotel and rooms are very nice but the customer service sucks. Housekeeping leaves something to be desired to for a Hilton hotel. First thing we noticed was the toilet seat had residue that looked like feces on the inside edge. Disinfected it ourselves before we woiuld use it. Had to argue with front desk personnel to get a refrigerator for medicine. She said they don't have them but one showed up at the room about an hour later. Got locked out of the room because lock only works if you lift up on handle. Supposed to work both up or down. Had to wait for front desk to answer phone so i could get back in room. They told me to try lifting up instead of pushing down and it worked that way. To lazy to get maintenance to fix it so it is still that way. Green light was working ok. Coffee maker in room looked like it hadn't been cleaned for months as the dust was all over it and coffee residue was on it that had dried up. Tray had an outline of dust from where it was standing. Second morning tried to contact another room and operator never answered the phone, tried the care number and it went to voicemail but it wasnt working either. Tried front desk and operator numbers and they didn't work either. No one would answer and line transferred to voice mail but said that line didnt have a mailbox. Finally went down and found not one person at front desk so found our friends waiting in lobby for us as they tried the phones and got no eresponse for over 15 minutes like we tried so we all went to breakfast. Informed front desk of all the things and they said they would make a note of it and let housekeeping know of the issues but it wasn't any bette when we checked out the next day. Truck traffic noise was very bad at night because room was on freeway side of hotel.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel Los Angeles Norwalk. The hotel is within easy reach of Southern California landmarks such as Disneyland (11 miles), Universal Studios (24 miles) and Knotts Berry Farm (7 miles) We are centrally located in between Downtown Los Angeles and Orange County. So if you are going to the soak in the sun in Santa Monica Beach (29 miles) and surf the next day at Huntington Beach (29 miles), our hotel will be the place to be. Wherever you may be flying in, whether it is Los Angeles International Airport (21 miles) or Long Beach Airport (11 miles) or John Wayne Airport (24 miles), the hotel can provide an easy location to find. ... more less
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- Also Known As:
- Marriott Norwalk
- Norwalk Marriott