This is a nice Doubletree which I believe was formerly a Marriott. The rating of 4/5 is for the hotel only. Nice big parking lot, easy check in with friendly staff. Room was nice and spacious as was the bathroom. Comfortable bed and freeway noise was inaudible for the most part. Overall happy with the stay so far. Then we decided to have dinner in the Sonoma Grill. The tables were already set up for breakfast but was quickly reset for dinner. I ordered the mussel and clam appetiser and my husband ordered the seafood linguine which came with mussels, clams and shrimp. Everything tasted good except the mussels or lack thereof. All of the shells when opened revealed no mussels!!! I have been eating mussels for years and this is my first experience of this. We showed the waiter and he said he would get another order of mussels for us but returned telling us they were all the same!!! He offered us a different option but by then we were finished everything else and didn't really want to prolong dinner. We were then very surprised when he brought the bill which charged us the full price for the meal! Since one of the main ingredients was 'missing' we felt this was inappropriate. Just as we were discussing this, the barmaid walked past and asked if dinner had been good. We explained the situation to her and asked if we could speak to the manager. She went off then returned telling us she would discount the food by 20% which she did. Given the situation, had I been the manager, I would have discounted the whole bill by 20% or taken the food charge off completely. We were also a little concerned that we would end up sick but luckily that didn't happen but we were never really given an explanation as to why the shells were all empty. We would have eaten in the restaurant the following night but after this experience decided to go elsewhere. Disappointing.
- Official Description (provided by the hotel):
- Welcome to the DoubleTree by Hilton Hotel Los Angeles Norwalk. The hotel is within easy reach of Southern California landmarks such as Disneyland (11 miles), Universal Studios (24 miles) and Knotts Berry Farm (7 miles) We are centrally located in between Downtown Los Angeles and Orange County. So if you are going to the soak in the sun in Santa Monica Beach (29 miles) and surf the next day at Huntington Beach (29 miles), our hotel will be the place to be. Wherever you may be flying in, whether it is Los Angeles International Airport (21 miles) or Long Beach Airport (11 miles) or John Wayne Airport (24 miles), the hotel can provide an easy location to find. ... more less
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- Also Known As:
- Marriott Norwalk
- Norwalk Marriott