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“Incredible”
Review of Balboa Bay Resort

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Balboa Bay Resort
Ranked #2 of 17 Hotels in Newport Beach
Certificate of Excellence
Farmington, Utah
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Incredible”
Reviewed May 7, 2014

This was our first trip to the Balboa Bay Resort and it was incredible. When we went to check in the gentleman behind the desk couldn't find reservation which caused a brief panic, but he finally found it. A lot of construction was going on around the hotel but it still wasn't that bad. Our room was incredible. The beds are so nice that coming home to our bed feels like sleeping on the floor. The valets were really nice. You have to valet and that's 28 dollars a night so just figure that into your stay. Also if you are going in and out a lot I still don't know the standard tipping procedure so that would lead to "valetnxiety". My whole day would consist of trying to break bigger bills to tip the valet guys.

Also a few times we pulled in Bentleys were behind us and I'm sure my peasant tips couldn't hang with that...but back to the balboa bay club.

The pool was awesome, the hot tub nice and hot, and our 2 year old loved it! I would definitely come back here again!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Guest Relations Manager at Balboa Bay Resort, responded to this review, May 10, 2014
Dear Robert O,

Thank you for sharing the great experience you and your family had at the Balboa Bay Resort.
It was very nice to to hear that you enjoyed our great beds, the pool, and that your 2 year old loved the hot tub. I hope you will be able to return soon for another relaxing stay.

Sincerely,

Sam El-Rabaa
General Manager
Balboa Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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758 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (244)
Date | Rating
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English first
Corona, California
Level 1 Contributor
1 review
Reviewed May 6, 2014

We went for a romantic getaway - had an amazing time! Beautiful place, sublime views, exceptional staff, every single thing was perfect! Would highly recommend this resort to everyone I know and cannot wait to return myself!

Room Tip: The suites are superb!
See more room tips
  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JuleneC67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, General Manager at Balboa Bay Resort, responded to this review, May 7, 2014
Dear JuleneC67- Thank you very much for taking the time to leave us a review on Trip Advisor. We sincerely appreciate all of your kind words! Please come back and visit us again soon.

Warm regards,

Sam El-Rabaa
General Manager
Balboa Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach, California
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 4, 2014

My wife has been insistent that we join the balboa bay club so we decided to try out a room and their service. This place flat out blew it from a service level, I even had another member tell me
how bad the service is.

First off there is construction is currently underway so you can't experience much. This isn't a reason to fault the hotel for upgrading but the service is one of the worst 4 stars I've ever been in.

No service at pool, if you want something you have to call. This is the same for members which is unbelievable. It's a seasonal thing that they don't offer service at pool but it's still a joke. 95 degree outside and you can't even get water.

Front desk was rude, no no and no only for members. No offering of suggestions just plain rude, I'll never stay here again or Join as member.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank fourseasonslover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, Guest Relations Manager at Balboa Bay Resort, responded to this review, May 6, 2014
Dear fourseasonslover,

I am truly saddened by your comments regarding the service challenges you experienced during your recent stay. I will be certain to review your experiences with my team. This is truly not the level of service we strive to deliver. I hope in the future you will forgive us and allow us another opportunity to earn your patronage.

Sincerely,

Sam El-Rabaa
General Manager
Balboa Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level 6 Contributor
126 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed May 3, 2014

I was there with a group of 25 for a meeting. The rooms are spacious, clean and quiet. The meeting facilities and food service for all meals were perfect. I'd highly recommend this hotel for either a leisurely stay or for business when in the Newport Beach area.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelsOffen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, General Manager at Balboa Bay Resort, responded to this review, May 4, 2014
Dear TravelsOffen- Your review was very considerate and I sincerely appreciate your thoughts on your recent experience at our resort. Thank you for taking the time. I hope we have the pleasure to welcome you back again soon.

Thank you,

Sam El-Rabaa
General Manager
Balboa Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Merced
Level 4 Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 29, 2014 via mobile

We got a great deal on travelzoo so we decided to stay here! Worth the money we paid! Great staff, beautiful rooms and a wonderful restaurant! It was a excellent experience! Although part of the resort was under renovation, it didn't disrupt our stay.

Stayed April 2014, traveled with friends
Helpful?
1 Thank MrsAmis05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, General Manager at Balboa Bay Resort, responded to this review, April 29, 2014
Dear MrsAmis05- Thank you for choosing to stay at our resort! I appreciate you sharing your 4-star review. Please come back and visit us again soon!

Thank you,

Sam El-Rabaa
General Manager
Balboa Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falls Church
Level 5 Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed April 28, 2014

We had a fabulous stay at Balboa Bay Resort in mid-April. We stayed two nights - courtyard view. The beds were very comfortable and the room was nice. We only had time to use the pool once which felt quite cool to us. The staff (Valet, Guest services, Front desk & Room Service) were all great. We'll definitely go back.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nirvanafans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, General Manager at Balboa Bay Resort, responded to this review, April 29, 2014
Dear Nirvanafans- As a Trip Advisor "Top Contributor", I sincerely appreciate you taking the time to review our resort. I am pleased you enjoyed your stay with us. Thank you for all of your feedback.

Warm regards,

Sam El-Rabaa
General Manager
Balboa Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bessemer, Alabama
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 23, 2014

Our daughter recently got married on a small yacht in Newport Beach...Classicyachtexcursions...the Balboa Bay Resort was a mere mile from where we boarded the boat. I can't begin to say how pleased I was with the staff & accommodations! Even though the hotel is undergoing renovations in certain areas, we were totally relaxed there. The beds were amazingly soft & everything was fresh. It was also great to have a full spa on the premises, my wife & daughters were able to have their nails, hair & makeup done on site. The staff in the spa were extremely nice. When we go back to Newport, we hope to visit this beautiful property again!

Room Tip: The rooms overlooking the pool courtyard are worth the extra money.
See more room tips
  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GuestRelations M, General Manager at Balboa Bay Resort, responded to this review, April 24, 2014
Dear Dale S- First and foremost, we wish your daughter joy and happiness in her new marriage. Thank you very much for taking the time to share your recent experience. I am elated to hear that your wife and daughters had a chance to enjoy our spa. Please do come back and visit us soon!

Truly,

Sam El-Rabaa
General Manager
Balboa Bay Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Balboa Bay Resort

Property: Balboa Bay Resort
Address: 1221 W Coast Hwy, Newport Beach, CA 92663-5026
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Newport Beach
#1 Spa Hotel in Newport Beach
#3 Business Hotel in Newport Beach
#4 Romantic Hotel in Newport Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Balboa Bay Resort 4.5*
Number of rooms: 159
Official Description (provided by the hotel):
Experience life and style that's perfectly balanced at the Balboa Bay Resort. A boutique ambiance combined with plush accommodations, sophisticated and personalized service, gourmet dining and unparallel location close to scenic beaches, nearby world-class shopping, restaurants and award winning designed golf courses make it the perfect destination for those seeking the quintessential Southern California lifestyle experience. Whether you're planning a romantic weekend getaway, a large-scale business function, or the wedding of your dreams, the Balboa Bay Resort offers unparalleled services and amenities to suit a variety of needs. Located on 15 waterfront acres in the heart of Newport Beach, halfway between Los Angeles and San Diego, the four-diamond property sprawls along the bay like a meandering Mediterranean villa. **Please note that starting Friday, November 6 through Thursday, January 7, 2016, the resort will begin a very exciting and highly anticipated guest room enhancement project. Each guest room will be updated with fresh, modern and contemporary furnishings including carpet, wall coverings, furniture and fixtures, along with a select number of rooms which will receive reconfigured bathrooms. We anticipate the noise level to be slightly higher than normal during the hours of 9 am to 5 pm, Monday through Friday. Please be assured that your guest room will be far removed from the area of work so you can fully enjoy your time with us and delight in a quintessential Southern California lifestyle experience.** ... more   less 
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Also Known As:
The Balboa Bay Club Hotel Newport Beach
The Balboa Bay Club And Resort
The Balboa Bay Hotel
The Balboa Bay Resort
Balboa Bay Club

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