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Balboa Bay Resort
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568 - 573 of 847 reviews
Reviewed October 24, 2013

Stayed at Balboa Resort last week for a business trip taking clients golfing.
I have stayed in many very very nice hotels and this place is as good as any I have stayed at.
Very plush, kept up, spotless. People are great. Grounds are very nice on harbor.
Couple of cons:
Not walking distance to beach area where the bars, pier and restaurants are located.
The picture on the website of the pool with the harbor in the back ground is the residence pool. Your pool is in the courtyard but still nice.
$25.00 to use the spa/steam room. Not included in the $20.00 hospitality fee.

But still a very very nice place. Get your wallet out.

Room Tip: Get a bay view room
  • Stayed: October 2013, traveled on business
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Thank rackman0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter H, General Manager at Balboa Bay Resort, responded to this reviewResponded October 30, 2013

Thank you for sharing your comments. We appreciate your kind remarks and are pleased that you enjoyed the resort overall. I do however apologize about the miscommunication regarding the resort pool, which is available to view on our website BlaboaBayResort.com. You must have viewed the pool of our private Club at BalboaBayClub.com. Thank you again very much for your feedback. We look forward to welcoming you back to Balboa Bay Resort very soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2013

Our company recently hosted an event at the resort. While the accommodations and setting were lovely and the food was good, it was all overshadowed by terrible service. The conference manager assigned to our group was not around the morning of the event. I went to get a banquet person to assist with adding seating and water stations and he told me they were busy with another larger group so we moved the chairs ourselves. At breakfast in the restaurant, some guests forgot vouchers and they were chased down the hall by the hostess demanding payment. Our fortune 500 vendors were told that they could not confirm our in house guests to deliver welcome gift amenities to their rooms. Recommendation: Book your group at another venue.

  • Stayed: October 2013, traveled on business
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2  Thank Anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter H, General Manager at Balboa Bay Resort, responded to this reviewResponded October 22, 2013

Thank you for sharing your comments. I sincerely apologize for the miscommunication and quality of service you experience during your stay. While I’m pleased to hear you enjoyed the accommodations and food, our staff should have been more willing and available to provide your group the five-star service we strive to deliver to each and every guest and group. I have already brought your comments to the attention of our catering and banquet service director, who will make certain this situation doesn’t happen again for any future groups. With regards to the breakfast vouchers, I apologize that there was a miscommunication and our restaurant staff was not made aware of the vouchers each guest within your group received. We will make to better communicate things like this to each outlet in order to improve our service levels moving forward. Again, thank you for letting us know about your experience and for your valued feedback.

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Reviewed October 16, 2013

I visited this hotel on a business trip. The are located right in front of the bay and they have a great view of the marina from one of the restaurants. The rooms are comfortable and big.
The check in was easy and the staff was very friendly.
We stayed there for 3 days 2 nights so most of our meals where within the hotel. Breakfast and lunch were good but first dinner night, the food was mediocre. Actually it was dissapointing. Even the desserts were not good, we could see a lot of leftovers on the tables.
They also made a couple of incorrect charges to my room: parking (and I did not even bring a car) and $18 that I don't know what for. Both charges were corrected.

Room Tip: Make sure to request a room with view to the bay. Some of the rooms are facing to a wall.
  • Stayed: September 2013, traveled on business
    • Location
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    • Service
Thank Viajerosen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter H, General Manager at Balboa Bay Resort, responded to this reviewResponded October 23, 2013

Thank you for sharing your recent experience. We greatly appreciate your kind comments about our property, especially the friendliness and helpfulness of the staff. However, I apologize that you were dissatisfied with your dinner the first night of your stay. We take tremendous pride in our food and beverage program and are always disappointed when we don’t exceed our guest’s expectations during each and every dining experience. I will make sure your comments are brought up with our culinary team and restaurant staff. We thank you again for sharing your review as we value your feedback, and we hope to welcome you back to Balboa Bay Resort very soon.

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Reviewed October 14, 2013

Yes, in spite of its location on a four lane street, our room facing the pool courtyard was quiet. There is a tiny family beach. There is an expensive restaurant with a nice shaded verandah overlooking huge motor yachts and the Lido Island across a narrow bay. There is also a costly bar/lunch place in the main building. The hotel staff were welcoming and efficient. The location is close enough to the luxurious South Coast Plaza mall, Fashion Island, and the OC Performing Arts complex with Segerstrom Hall and the Pacific Symphony, a world class orchestra. We had a good discount, which affects my rating of value.

Room Tip: On the courtyard or on the water-view side for quiet.
  • Stayed: September 2013, traveled as a couple
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Thank toughnouggies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter H, General Manager at Balboa Bay Resort, responded to this reviewResponded October 16, 2013

Thank you very much for sharing your comments and experience. We are pleased to hear that enjoyed your stay overall and that our staff was very helpful and efficient. We hope to welcome you back to Balboa Bay Resort in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013 via mobile

Balboa is beautiful from the time you cross the bridge to the grand canal to little island and the location of this property is no exception. Out standing views of the waters the activities and multitudes of grand beautiful boats. Relaxing is an understatment. Property is nicewelcoming staff service. furnishings clean and acceptable in every way.
Just a little over proced I thought.

  • Stayed: October 2013
    • Value
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Thank Journeyman644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dieter H, General Manager at Balboa Bay Resort, responded to this reviewResponded October 14, 2013

Thank you for your review and kind comment about both our resort and beautiful city. We are delighted to hear that you had such a wonderful experience. We look forward to welcoming you back to the Balboa Bay Resort very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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