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“nice but I expected a bit more” 4 of 5 stars
Review of Island Hotel Newport Beach

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Island Hotel Newport Beach
Ranked #2 of 17 Hotels in Newport Beach
Certificate of Excellence
Carlisle, Pennsylvania
Level Contributor
248 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“nice but I expected a bit more”
4 of 5 stars Reviewed November 11, 2013

in a fine location, near excellent upscale mall "Fashion Island", also near many businesses, the place feels a bit dated - the colors are dull dingy yellows, the rooms are nice with fine comfortable beds with fine linens, the bathroom was above average, the staff was generally friendly - those attending to us were great but , We were there for business and for pleasure, the business meetings were well done with good food and good staff attention, the exercise facilities are small but clean and well maintained,

  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank DVE11044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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860 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (216)
Date | Rating
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English first
San Juan Capistrano, California
Level Contributor
362 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
2 of 5 stars Reviewed November 9, 2013

I was at two events at the Island last week and in both cases, the food for the event was not very good at all. The brunch started with small bagels with a minuscule dot of cream cheese; not very appetizing. The dinner had just awful food. I took one bite of a turkey slider and it couldn't have been worse. Everything else looked even less appetizing. It's a nice hotel, but they need to step up the quality of their food for events.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Service
Helpful?
2 Thank CaTraveler7777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DAVIDM005, Manager at Island Hotel Newport Beach, responded to this review, November 12, 2013
Dear Guest:

I am very concerned about your recent experience at our hotel, I am very sorry that we failed to meet your expectations with our food during your two events and want to assure you that we take all feedback with the utmost importance. I am personally looking into your concerns and will make the necessary changes so this does not occur again.

I appreciate and thank you for your feedback as feedback is a gift. I look forward to your return so that we can exceed your expectations on your next visit.

Sincerely,

David Man, Executive Chef at Island Hotel Newport Beach
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 6, 2013

We were looking for a weekend getaway to the coast and this hotel fit the bill very nicely. Friendly staff and comfortable rooms. Our rate included a food credit and we enjoyed it for breakfast in the hotel dining room, which was very nice. Best of all was the location which was just across from Fashion Island Shopping mall which features some of the best shopping in the world. As a side note we discovered a marvelous Mexican resaurant in nearby Costa Mesa called El Corozon. Great atmosphere and well managed place with unique food (try the flaming deserts if you have room).

Room Tip: Look for Travel Zoo deal if they have it
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank bmvend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, California
Level Contributor
98 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 stars Reviewed November 4, 2013

We stayed a night this past weekend while attending a charity event. In general, the hotel was fine but nothing spectacular. For reference sake, we booked the Pacific Suite. The details:

The Good
-The location is great - on the outer ring of Fashion Island behind Neiman Marcus. If you want to shop, this is a great place to stay.
-Likewise the view was amazing. We were on the 14th floor with a 180 degree view of Fashion Island and the Pacific behind it. It was beautiful.
-The room was very spacious with separate living area, bedroom (with King bed), two bathrooms, etc.
-The hotel was very affordable (hence the suite). When we booked at the last minute they had many options available and we found the prices quite low.

Not as Good
-There was nothing in particular that was bad about the hotel. It just seemed very generic. Nothing really distinguished it.
-My pet peeve was alive and kicking here - notwithstanding the thermostat controller, adjustments didn't seemt to do anything to cool our room. As a result, not a great night's sleep.
-The room amenities were fairly basic in some regards: no coffee/tea ability; toiletries were very basic (had to ask for a sewing kit).
-I am not sure if it was another room above us or a restaurant or something else as it was quite loud into the small hours of the morning and started back up surprisingly early. Contributed to my poor sleep.
-Parking is an automatic $32 period.
-No wifi unless you pay extra.

All in all, our visit was fine just nothing special. Again, the room was large and not too expensive so it depends what you are looking for. It might be a great option for a family that wants extra space while keeping it a bit more manageable price-wise.

Room Tip: Definitely try to get a room with a view toward the ocean. Presumably high floors would be better.
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  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank SarahInSoCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California, United States
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 27, 2013

We returned for the second year in a row for my wife's birthday to this wonderful hotel. With assurance from the management that our previous experience, a year earlier was an anomaly. They surpassed our expectations, with personal touches like Happy Birthday written in chocolate with strawberries. Food and service were wonderful and the suite was large and comfortable.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mike T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Rica
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 27, 2013

I went to my cousin's wedding reception here. It is a beautiful hotel and grounds and the staff and service was excellent. We started outside by the pool and then moved to a room that was open to the outside, which was really nice. The only negative I have is that I wish they were a little more creative with the vegetarian dish I had ordered.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars
      Service
Helpful?
Thank DivineDolphin44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 27, 2013

Top quality hotel in the heart of business district of Newport Beach. Friendly, courteous staff. Rooms are nice size with comfortable beds and linens. You can walk to Fashion Island. I bit far to beach but you can see the ocean from the higher floors.

Room Tip: Request high floor facing front. You get quite a bit of street noise in the back.
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ppmetzger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Island Hotel Newport Beach

Property: Island Hotel Newport Beach
Address: 690 Newport Center Dr, Newport Beach, CA 92660-6431
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Newport Beach
#1 Spa Hotel in Newport Beach
#5 Business Hotel in Newport Beach
#5 Romantic Hotel in Newport Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Island Hotel Newport Beach 4.5*
Number of rooms: 294
Official Description (provided by the hotel):
Situated in the heart of Newport Beach in sun-kissed Southern California, Island Hotel Newport Beach is the center of coastal luxury. Offering breathtaking city and harbor views, Island Hotel features 294 guestrooms and suites, Island Club atop the 20th floor, more than 23,000 square feet of event space, the largest ballroom in Newport Beach, a full-service spa, fitness center and resort-style pool. Island Hotel is home to the new Oak Grill, a true Newport Beach original featuring California cuisine with influences from around the globe and a specifically curated wine, beer and spirits program. Guests may dine al fresco on the restaurant's wooden deck or lounge fireside. For entertainment, Aqua Lounge is the new place to play in Newport Beach. With tableside mixology, craft cocktails and vibrant DJs the lounge is always fun, flirtatious and engaging. A member of Preferred Hotels & Resorts, guests at Island Hotel are invited to enjoy a variety of Preferred Hotel Group branded programs, including the iPrefer loyalty program. ... more   less 
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Also Known As:
Island Newport Beach

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