This was our 6th stay at this hotel and we have never had anything short of a "Five" rating stay. Until this one. We booked a small suite because I had some calls to make in the East and I didn't want to wake my wife at 5 AM PDT. At about 8 local time some drilling sounds emanated from the floor above our 19th.
We assumed it would stop before we came back from a day of sightseeing, but the hotel called and said they needed to move us because of the noise. They did; to the 17th floor directly below our previous suite. The noise was so loud that when I called the front desk I just held the phone out so they could hear it. We were finally moved again, to a lesser suite on the other side of the hotel.
They reduced our nightly rate, but (1) someone should have known that work was going to be done before they put us in the suite; (2) the staff that moved our clothing while we were out should have informed management that the new room was unacceptable, and (3) we should have been moved to a higher-grade suite, not a lower-grade one.
Not sure if we'll give it another try next time we come to Newport Beach.
- Official Description (provided by the hotel):
- An elevated expression of luxury hospitality in the premier coastal location of Southern California. Fashion Island Hotel is a stylish take on Newport Beach sophistication. Offering breathtaking city and harbor views, Island Hotel features 295 guestrooms and suites, Island Club atop the 20th floor, more than 23,000 square feet of event space, the largest ballroom in Newport Beach, a full-service spa, fitness center and resort-style pool. Fashion Island Hotel is home to Oak Grill, a true Newport Beach original featuring California cuisine with influences from around the globe and a specifically curated wine, beer and spirits program. Guests may dine al fresco on the restaurant's wooden deck or lounge fireside. For entertainment, Aqua Lounge is THE place to play in Newport Beach. With tableside mixology, craft cocktails and vibrant DJs the lounge is always fun, flirtatious and engaging. Stay in Style at Fashion Island Hotel. ... more less
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- Also Known As:
- Island Newport Beach
- Island Hotel Newport Beach