Although the appearance of the hotel is phenomenal, service is terrible.
My cousin and I were expecting to spend couple wonderful nights at this over-rated hotel, but what we experienced was the opposite of what a lot of the reviews here say. But it might just be bad luck for both of us.
Upon our arrival, the check-in service was alright, but after that, a receptionist told us to wait for a bell boy to carry our luggages for us, but we waited for 10 minutes and saw no body show up to assist us, so we helped ourselves bring the luggages to our room.
Late at night, a group of people talked loudly on the hallway, and their irritating noise penetrated the wall of our room. I called the front desk to ask them send some one up to clear the bunch, but I guess that person came late, because by the time he/she came up, the bunch has already dismissed. Not long after they are gone, people staying in the room next door began having sex. My cousin and I could hear everything. My cousin got really pissed off and went to the front desk, but it was no help at all.
The next morning, we decided to check-out. The front desk lady noticed that we were checking out one day earlier than the day our reservation showed, and told us that there would be no refund, but did not even care to ask us why. So I hinted "Last night was pretty rough," it surprised me that she did not even ask why or apologize.
It was such a disappointing experience.
- Official Description (provided by the hotel):
- Situated in the heart of Newport Beach in sun-kissed Southern California, Island Hotel Newport Beach is the center of coastal luxury. Offering breathtaking city and harbor views, Island Hotel features 295 guestrooms and suites, Island Club atop the 20th floor, more than 23,000 square feet of event space, the largest ballroom in Newport Beach, a full-service spa, fitness center and resort-style pool. Island Hotel is home to Oak Grill, a true Newport Beach original featuring California cuisine with influences from around the globe and a specifically curated wine, beer and spirits program. Guests may dine al fresco on the restaurant's wooden deck or lounge fireside. For entertainment, Aqua Lounge is THE place to play in Newport Beach. With tableside mixology, craft cocktails and vibrant DJs the lounge is always fun, flirtatious and engaging. A member of Preferred Hotels & Resorts, guests at Island Hotel are invited to enjoy a variety of Preferred Hotel Group branded programs, including the iPrefer loyalty program. ... more less
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- Also Known As:
- Island Newport Beach