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“Lovely hotel and room”

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Fashion Island Hotel
Ranked #2 of 18 Hotels in Newport Beach
Certificate of Excellence
Reviewed September 17, 2012

This place is gorgeous, and my double room was huge. The bed was really comfy with king size down pillows. A couch and 2 chairs around the cocktail table was perfect for reading, with good lighting. (the lighting for the bed, not so good for reading). The bathroom was also huge-2 sinks, large counter, separate bathtub and shower with a great showerhead and pressure.
I was at a conference here and the lecture rooms were pretty comfortable but COLD!
The hotel is directly across from the (very) upscale Fashion Island shopping center--lots of restaurants from white cloth to take out, wander around watching the "beautiful people" and take a break sitting by one of the numerous fountains.

  • Stayed: September 2012, traveled on business
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Thank travelindoc2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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789 - 795 of 1,047 reviews

Reviewed September 11, 2012 via mobile

Great pool for lap swimming early in the morning. Pool is showing it's age but still very nice. Hot tub pool nearby was very relaxing after my swim. Food from room service was great. Try the salmon and the ice cream sunday. Staff was a bit slow, but they were polite and got the job done. I forgot my comb and had to ask the front desk twice for a spare. Those are my only knits. I will stay here again.

  • Stayed: September 2012
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3  Thank Pat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

Istayed in this hotel for the second time with my family and really one of the best hotels in the area.
The location is perfect next to Fashion island.
The rooms are decent size and well decorated ( although i still say the hotel needs renovation)
The breakfast at the palm terrace is not to be missed especially the cinepon pie
The staff are very friendly and helpfull

Room Tip: Try their cinepon pie in the palm terrace restaurant
See more room tips
  • Stayed: August 2012, traveled with family
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Thank rasheed_albader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2012

We were not informed about this extra charge when we booked this property (thru Hotwire).

The room rate of $166 per night seems reasonable, considering the property is currently undergoing renovations. But they are not disclosing the Valet Parking fees up front, which is fraudulent!

If they had been honest about the Valet Parking, we would have given .5 star extra.

  • Stayed: September 2012, traveled as a couple
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5  Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

Excellent hotel.nice environment,good staff,clean big rooms.Beautiful location,great live music...food is good.......................................fashion island is close by ,easy walk from the hotel.

  • Stayed: August 2012
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Thank True3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2012

The Island Hotel is an excellent choice in Newport Beach (and also happens to be one building away from my office). The property is lovely, and the staff was very helpful. I paid a negotiated corporate rate, which was quite a good value, but the rack rate seemed a little high.

I ate dinner in the restaurant - the food was uniformly good. I also had breakfast in the hotel the next morning; again, the food and service were excellent. The hotel provided free Wi-Fi in the room, although I don't know if that was promotional for the month or if that's extended to all guests, but I appreciated it.

The fitness center, which is out the back near the beautiful pool, was fully equipped with both aerobic equipment and weights and weight machines. There was only one upright stationary bike, but as I got to the gym at 5:30 a.m. it wasn't an issue.

When I drove away the valet offered me both directions and a bottle of water - I appreciated both of them. Overall the Island Hotel is a very nice alternative in Newport Beach (and will be even better when the Whole Foods opens down the block).

Stayed: August 2012, traveled on business
1  Thank Adam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2012

The hotel is living on its past History.
When under the Four Seasons flag it was just great....now its tired and just OK.
They have had cut backs and loss of management like you would not believe and that reflects everywhere..
Dinner used to be inspirational its now expensive and average.
Breakfast is good....
The rooms are tired and need to be refurbished.....and not worth the money they charge.
The pool is a Building site and its impossible to sit out.....(they never tell you)....its dirty and all the furniture is tired and soiled.
The gym is like exercising in the middle of a glass box looked on by every builder in town.....and the equipment has been there at least 10 years.
Its just a shame that such a perfect located hotel that was great is spoiled by lack of capitol investment and managers who just want to take your cash....at $400 a night they still charge for internet.
Next time unless they have spend decent cash on the property we'll look else where.
What a pity.

Room Tip: dont pay the price they ask.....and dont pay for internet.
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  • Stayed: August 2012, traveled with family
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6  Thank Readytoburst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheIslandHotelNB, General Manager at Fashion Island Hotel, responded to this reviewResponded September 4, 2012

Good day Valued Guest:

I sincerely apologize for the circumstances you encountered that fell short of your expectations of Island Hotel - Newport Beach. I have reviewed your comments personally and with our management team; together we will embark on a diagnostic journey to search for solutions in order to regain your loyalty.

I am confident in reporting that we are not the highest price point within our competitive set for the internet; however, have made it a known preference within your guest profile so this may be included within your room rate for future visits.

Once again, your valuable feedback is looked upon as a gift and we thank you for your thoughts. I personally invite you to contact me directly as I would love to learn of the specifics tied to some of your comments.

Warmly,


Donald Stamets
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fashion Island Hotel

Address: 690 Newport Center Dr, Newport Beach, CA 92660-6431 (Formerly Island Hotel Newport Beach)
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Newport Beach
#1 Luxury Hotel in Newport Beach
#5 Business Hotel in Newport Beach
#5 Romantic Hotel in Newport Beach
Price Range: $223 - $501 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fashion Island Hotel 4.5*
Number of rooms: 295
Official Description (provided by the hotel):
Situated in the heart of Newport Beach in sun-kissed Southern California, Island Hotel Newport Beach is the center of coastal luxury. Offering breathtaking city and harbor views, Island Hotel features 295 guestrooms and suites, Island Club atop the 20th floor, more than 23,000 square feet of event space, the largest ballroom in Newport Beach, a full-service spa, fitness center and resort-style pool. Island Hotel is home to Oak Grill, a true Newport Beach original featuring California cuisine with influences from around the globe and a specifically curated wine, beer and spirits program. Guests may dine al fresco on the restaurant's wooden deck or lounge fireside. For entertainment, Aqua Lounge is THE place to play in Newport Beach. With tableside mixology, craft cocktails and vibrant DJs the lounge is always fun, flirtatious and engaging. A member of Preferred Hotels & Resorts, guests at Island Hotel are invited to enjoy a variety of Preferred Hotel Group branded programs, including the iPrefer loyalty program. ... more   less 
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Also Known As:
Island Newport Beach
Island Hotel Newport Beach

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