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“Excellent customer service, nice hotel”

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Hyatt Regency Newport Beach
Ranked #7 of 17 Hotels in Newport Beach
GreenLeadersGold level
United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent customer service, nice hotel”
5 of 5 bubbles Reviewed June 3, 2014

We stayed for 8 days, bed and breakfast, travelling from the UK. All the staff were friendly and extremely helpful - really very good indeed.

There is a main building which houses the reception, restaurant, bar and some rooms, but most are in separate building blocks. We stayed near the pool, which kept our daughter happy! It's all really clean and tidy although a little tired in places if I'm being picky.

It's a 20 minute walk down to Bilboa island, 20 minutes drive to Laguna Beach. San Diego took 90 minutes but we may not have picked the best route. Parking was $22 per day, I guess valet parking is more.

We enjoyed our stay - the breakfast menu is also really good!

Room Tip: We stayed by the pool but this wasn't noisy or busy during our stay. Some plane noise between 7a...
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Greg K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Regency Newport Beach, responded to this review, June 21, 2014
Thank you for your response on Trip Advisor. It’s great to hear that you enjoyed the bed and breakfast package. That package is a great deal if you are planning to eat on property. We hope to see you again when you are traveling to Newport Beach!
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1,358 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (302)
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English first
San Diego, California
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed June 2, 2014

We just returned from a 3 day stay for their jazz festival. We have traveled a great deal over the years and have never had better customer service!! From the minute we arrived to the minute we left the staff (front desk, valet, housekeeping, etc.) were amazingly friendly and accommodating. And the number of staff made all the services especially easy to access. There were some issues with the room but the staff went out of their way to get them quickly resolved. The hotel is old but has been renovated and the grounds are lovely. The festival itself was wonderful...well organized, good security, and a very pleasant atmosphere. We liked the location that is an easy walk to Balboa Island. We ate at Wilma's Patio on the island 2 mornings and really enjoyed the food and service. One recommendation for the hotel would be to expand on their food options.

Room Tip: I would avoid the Lido Building during the festival. Lots of noise from the rooms (especially on the...
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  • Stayed June 2014, traveled as a couple
    • Value
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    • Sleep Quality
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Helpful?
2 Thank jtierney4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Regency Newport Beach, responded to this review, June 21, 2014
It’s great to hear that you had a nice time at our annual Jazz Festival. I hope you are able to join us for one of our Friday night Jazz concerts this summer!
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Malaga, Spain
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 30, 2014

I was on a busniess trip. Car is necessary to go to the beach, althoug there are good swimming pools. Very big resort. I would say with hundred of rooms!!. I was in March and it was fully booked. The only negative thing is the price, though the value for money is fair. If your budget is high, this is a good choice. If you are looking for a enconomic lodge, this is not the one.

  • Stayed March 2014, traveled on business
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Helpful?
1 Thank fersolsan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Regency Newport Beach, responded to this review, June 21, 2014
Thank you for your great response on trip advisor. We are happy you were able to enjoy our pools and resort. We hope to see you again soon!
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Ahmedabad, India
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 29, 2014

We stayed her for five nights for wedding & leisure.. Our room was on pool side .. Nice view..staff as friendly .. Service was also good ...in five days we feel like home ..location is so good we go for morning walk on back bay everyday .. Wedding also nicely organised..We enjoyed a lot ...

  • Stayed April 2014, traveled with family
    • Value
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Helpful?
1 Thank deepikazala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Regency Newport Beach, responded to this review, June 21, 2014
Thank you for your feedback on Trip Advisor. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

We had a nice weekend at this hotel, the kids loved the pool and I could easily jog from the hotel to Balboa Island. The rooms are small but clean and comfortable. They charge $22 for parking!!!! and $19 resort fee!!! (the hotel is nice but by no means a "resort", there is no private beach/ spa ect.) and for that reason we will not come back.

Room Tip: we choose by the pool, more noisy but great if you have kids.
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MikiPeri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Regency Newport Beach, responded to this review, June 21, 2014
Thank you for your feedback on Trip Advisor. We have put the resort fee in place to make our resort more cost effective and include items such as internet, bottled water, bike rentals, and more. I hope you were able to take advantage of some of the fun activities and amenities we offer with the fee.
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Alexandria, Virginia
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed May 28, 2014

We booked one night before surprising family that we were in town. The hotel has been updated, redecorated since I was last here; it looks nice. The property is pretty and the staff were friendly. The rate, however, is somewhat misleading (as others have mentioned). We paid as much for everything else (resort fee, parking, drinks, breakfast) as we did for the rate itself, so not quite the value we had hoped it would be since we weren't there quite 20 hours.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nwlilac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Regency Newport Beach, responded to this review, June 21, 2014
Thank you for your response on Trip Advisor. If you book directly through our website we often offer packages that such as bed and breakfast which will include 2 breakfasts or even a parking package. These rates tend to be more cost effective when utilizing these amenities in the hotel. Thank you so much for your feedback. We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ajax
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed May 28, 2014

Stayed for one night while driving down the coast. The lobby and welcoming areas are very nice and the service was very good.

Our rooms were at the back of the resort, next to the fitness areas that was under construction, in what we referred to as the Expedia rooms. Spoke to a few others and found that they too had booked with Expedia and were in the same area.

The room was clean and had all the necessarily amenities but was not what you would expect from a Hyatt. The bathroom's sink area was too small to hold any of our toiletries.

The grounds were nice and the hotel is close to Balboa Island which was great. We also enjoyed a few drinks at the bar area. Seemed to be a younger crowd there on the Saturday night and the area still showed remnants of the drink fest the next morning.

Overall we got what we paid for but I wouldn't necessarily be running back to this location. The Hyatt we stayed at in La Jolla was much nicer

Room Tip: As for a room closer to the front of the resort or close to the first pool
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Green Features: Diidnt notice anything in the room regarding the policies but it may have been present.
  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank where-me-festivals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah M, Manager at Hyatt Regency Newport Beach, responded to this review, June 21, 2014
Thank you for letting us know about your experience at Hyatt Regency Newport Beach. I'm sorry to hear that we were unable to exceed your expectations during your last stay. I recommend reaching out to the hotel directly before you check in if you have a building request. We strive to make every guest as comfortable as possible. Our fitness center is now done and there is no more construction at the hotel. We hope to see you again in the future so we can make sure you have a better experience!
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Additional Information about Hyatt Regency Newport Beach

Property: Hyatt Regency Newport Beach
Address: 1107 Jamboree Rd, Newport Beach, CA 92660-6219
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Newport Beach
#6 Spa Hotel in Newport Beach
#6 Luxury Hotel in Newport Beach
#13 Business Hotel in Newport Beach
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Newport Beach 4*
Number of rooms: 403
Official Description (provided by the hotel):
Situated on 26 beautifully landscaped acres, offering style and luxury in the heart of the city’s best shopping, dining and entertainment venues. Minutes to Fashion Island and Balboa Island and centrally located on Jamboree and Pacific Coast Highway providing easy access to major attractions & theme parks, local beaches and business. Ideal setting for groups and events featuring high-tech meeting space and tropical outdoor venues, this landmark hotel easily accommodates functions of all sizes. With its rich blend of Pacific, Indonesian and Mediterranean styles, the Hyatt radiates the warmth and charm of this unique beach community unlike any other hotel in the area. ... more   less 
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Also Known As:
Hyatt Regency Newport Beach Hotel Newport Beach
Hyatt Newport Beach

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