My husband, two kids and I stayed here for the first time over the weekend of June 29-July 1. It was a very hot weekend throughout Southern Ca, but the weather here was perfect. The hotel has undergone a renovation and the room we stayed in was clean and everything looked nice, although it was a bit small. We stayed in the bay rooms by the large pool with the water slide. My kids had a blast and swam most of the time we were there. Friday night there was a concert on the property that ended at 10 pm ...it was loud, and the rooms next to the concert would have been affected. We ate at the Shor restaurant on site and it was good, although pricey.
There were a few problems we encountered during our stay: 1. The shuttle service to balboa island stops at the mall first to pick up and drop off. It collects more people than it drops off. There are only 10 seats in the van and not enough seats for everyone we later discovered. It dropped us off near balboa island in a parking lot near a grocery store, but does not take us into the island itself. After staying on the island for lunch, we arrived back at the parking lot two hours later to discover 25 people all waiting for the one van that seats 10 people (only 6 seats were available). Not cool. Needless to say, people were upset and had to wait longer to get a ride. 2. After dealing with the shuttle and that experience, my key to my room no longer worked because the system thought I was checked out. Had to have a manager fix that for us.
Later that night I received a nice gift from the manager, I believe his name was Roy, via room service---snacks for the kids and wine and cheese for the adults. I was pleasantly surprised and happy that he tried to make things right. It was very much appreciated.
Overall, we really enjoyed our time at the Hyatt and ended up extending our stay one more day. We will definitely be coming back again soon and next time we hope to explore Newport a bit more.
- Official Description (provided by the hotel):
- Situated on 26 beautifully landscaped acres, offering style and luxury in the heart of the city’s best shopping, dining and entertainment venues. Minutes to Fashion Island and Balboa Island and centrally located on Jamboree and Pacific Coast Highway providing easy access to major attractions & theme parks, local beaches and business. Ideal setting for groups and events featuring high-tech meeting space and tropical outdoor venues, this landmark hotel easily accommodates functions of all sizes. With its rich blend of Pacific, Indonesian and Mediterranean styles, the Hyatt radiates the warmth and charm of this unique beach community unlike any other hotel in the area. ... more less
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- Also Known As:
- Hyatt Regency Newport Beach Hotel Newport Beach
- Hyatt Newport Beach