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“Holiday Inn Express Newport Beach”

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Holiday Inn Express Newport Beach
Ranked #12 of 18 Hotels in Newport Beach
Certificate of Excellence
GreenLeadersSilver level
Reviewed June 26, 2014

We are loyal Holiday Inn Express customers. When we needed a place to stay overnight before catching our boat to Catalina Island, we chose this hotel. It was a very short drive to the parking lot at Balboa Pier where we were instructed to overnight park. The rooms in this hotel are a little smaller than the average HIE, but very nice. There is a $7.50 per night parking fee to be aware of. Breakfast was very nice, higher than average quality yogurts and oatmeal, in addition to all of the standard excellent breakfast fare HIE offers. Our only big downside was that the fire alarm went off during the night, waking us from VERY sound sleeping. It was a false alarm, and I understand that these things happen, but we received no apology, explanation, reassurance or any kind of compensation from the desk staff or management.

  • Stayed: June 2014, traveled with family
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2  Thank 29kindergartencuties
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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175 - 181 of 371 reviews

Reviewed May 29, 2014

Visited this property with a group of moms and daughters age 14. The hotel is a convenient location near all the restaurants within walking distance. Hotel is clean and beds are comfy. The convenient and free breakfast in the morning was good too. Good place for groups.

Room Tip: We had a second floor room and there is an elevator and convenient staircase too. Note: as you exit...
  • Stayed: May 2014, traveled with friends
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2  Thank Lisa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2014 via mobile

It was an Ok hotel... Rooms were nice. Refrigerator was decent size. I really didn't like how their elevator inspection was a year expired. It said expired April 2012... With that being said use the stairs!

Stayed: March 2014, traveled with friends
3  Thank stingray9015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, General Manager at Holiday Inn Express Newport Beach, responded to this reviewResponded April 21, 2014

We appreciate your comments regarding your stay at our hotel. We apologize about your concerns regarding our elevator. We want to assure you that our elevators undergo monthly maintenance and service through an outside elevator company and is certified by the State of California annually. We do have the proper documentations in the office and has since corrected the issue regarding the posting in our elevator.
We hope to see you again, soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

March 25, 2014 – Visiting friends and family.
This was truly a wonderful surprise….small boutique hotel whose Executive King Bedroom was large, but not overwhelming, bed was comfortable, room was quiet and had all the amenities including microwave, coffee maker and small fridge. Either hotel is new or has been recently renovated as all the walls and flooring looked extremely well kept. We did not avail ourselves of the small heated pool, but we highly recommend this gem.
Plus – excellent service, helpful staff, hot and cold breakfast, excellent room and comfortable bed.
Minus – located on high traffic Pacific Coast Highway and entering or leaving is a bit challenging.

  • Stayed: March 2014, traveled with family
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2  Thank Edward L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

Stayed here for two nights. The second night I was charged about $10 more without being to. When they questioned about it they told me they can change the rate whenever they want. Rates changed daily. They did NOT tell me until I was charged. Itemization of daily rates was added to registration check-in form showing the higher rate. Was NOT on form when I initialed the rate. Very Fraudulent! I knew that they charged $7.50 per day for parking, but again the red stamp that said '$7.50 parking' was NOT stamped on the registration form until after the fact. They showed the form to me and lo and behold all that information was NOW on the form. Amazing. I called Customer Relations and she was on the side of the hotel of course - it means her job! The staff at this hotel does corrupt & dishonest things, so watch your bill closely. You should have then copy your registration form for you as it WILL be changed AFTER you sign it.
Some reviews have mentioned a sewer problem or smelly stink on the hotel. It has not been fixed - it still smells stinky.

  • Stayed: February 2014
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6  Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Owner at Holiday Inn Express Newport Beach, responded to this reviewResponded March 30, 2014

Dear Guest,
We appreciate all of our guests' comments and feedback regarding their stay, good or bad. This helps us improve on our service and processes in place. We take pride in being up front and honest with our guests regarding the details of each of their reservations. We have steps in place to confirm the details of each guest's stay meticulously communicated from the moment reservations are made, to when our guests check in, presenting their final bill and post departure as well. This gives our guests multiple opportunity to review and agree to the details and terms of each reservations. If you are in need of further clarification regarding your final bill, please feel free to reach out to us.
Thank you for your feedback and visit to our hotel.
Sincerely,
Hotel Management

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Reviewed March 5, 2014

I was just a little hesitant to book as there's reviews going back at least to December on the sometimes foul odor present in some of the rooms. The Express hotels however in my experience usually provide pretty good value so took a chance. I also called the 800# to inquire if and what had been fixed was only told that a "organic deficiency" had been cured. The Hotel mentioned the smell was from the "wetlands" - there's no wetlands within sniffing distance.

Next day after arrival I parked in the back corner and noticed a large wrap of tubing behind a house on the hill in back of the hotel property. After getting out of the car there was that smell...and yes it stinks...along with some PVC pipe which looks to be in the process of being hooked up and buried along the back of the hotel and headed down toward the street. I would say this is where the stink is emanating from and is probably blowing into an open window, door etc depending on which way the wind blows, if it blows.

I booked a 2nd floor suite upstairs and toward the rear where subject pipe is located. No smell, no stink just the high quality service, clean rooms and value I've come to expect from my many Express stays. I'm usually not one to write reviews but figured one was warranted here. Just leave the windows closed until they're done and all should be good. The only real question I have is why management would not post a brief overview of a very obvious source of stink when confronted with poor reviews???

Room Tip: They should all be good
  • Stayed: March 2014, traveled with family
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3  Thank CalifornianExile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2014

decent value - close to HOAG hospital, discounted rates. okay breakfast and fitness center. close to hoag so was very convenient for back anfd forth trips. comfy bed and pillows. parking and wifi make up for all the value in an expensive arrea

  • Stayed: February 2014, traveled solo
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Thank SMulay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel L, Manager at Holiday Inn Express Newport Beach, responded to this reviewResponded February 24, 2014

We appreciate your review and feedback regarding your most recent stay. Our team thanks you for your appreciation of our hotel and services. We hope to be able to welcome you back, soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Newport Beach

Address: 2300 W Coast Hwy, Newport Beach, CA 92663-4717
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Newport Beach
Price Range: $159 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Newport Beach 3*
Number of rooms: 86
Official Description (provided by the hotel):
Distinctively different, the Holiday Inn Express Newport Beach hotel is located across from Newport Beach Harbor, on exciting Mariner's Mile, a short drive to John Wayne Airport and walking distance to a wide variety of restaurants and entertainment. Come stay with us when you are attending some of Orange County's best events. Just minutes away from the OC Fair, Toshiba Senior Classic, Pageant of the Masters, Newport Harbor Christmas Boat Parade, Newport Beach Film Festival, Newport Boat Show, and the Taste of Newport Our professional staff is courteous, friendly, attentive and committed to making your stay fun, and memorable with first-class quality accommodations and legendary service to exceed your expectations. The Holiday Inn Express Newport Beach is also located near many top Orange County attractions such as Newport Beach Pier, Fashion Island, Balboa Island, South Coast Plaza, Disneyland, and the Orange County Fairgrounds. Newport Beach is also situated between two other exciting beach cities Laguna Beach and Huntington Beach. ... more   less 
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Also Known As:
Holiday Inn Express Newport Beach Hotel Newport Beach
Holiday Inn Newport Beach
Newport Beach Holiday Inn

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