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“An average room at an average price. Sometimes that is your best bet.” 3 of 5 bubbles
Review of Extended Stay America - Orange County - John Wayne Airport

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Extended Stay America - Orange County - John Wayne Airport
Ranked #15 of 17 Hotels in Newport Beach
Tustin, California
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“An average room at an average price. Sometimes that is your best bet.”
3 of 5 bubbles Reviewed October 29, 2012

This was our first stay in this hotel chain. It was a Saturday night and the local hotels were full or filling up, and the prices on the low end were rising into $100 plus territory. The "classy" Newport Beach hotels were much more, of course. Extended Stay was just short of $80 (including tax) on Hotels.com. It has free parking, which is rare indeed in Newport Beach.

We were apprehensive because of the mediocre scores from reviewers around the 2 stars mark. However, all was well and we were not disappointed. The first non-smoking room smelled of smoke, but the desk clerk gladly exchanged our room.

The room was a decent size and had a small kitchen if you wanted that. A toaster and a microwave. A decent size flat-screen TV and two SHOWTIME channels. A cold A/C unit against the window.

Free WiFi and snacks for breakfast. There really should be some kind of juice though, so the kids have something to drink besides water.

They have no daily maid service, but that doesn't matter if you just stay one or two nights. No pool, no fitness center, no restaurant. But these are no problem for a reasonable rate. I wish they had a computer room though. The local area is very safe to walk at night - the surrounding office buildings are deserted. Next door is a Carl's Jr., which is the only close-by restaurant. Some guys would starve without Carl's, right? We did the smart thing and had dinner before we checked-in.

  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Tustin_Michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review, October 31, 2012
Thank you for taking the time to write a review of your stay. It's great to hear that your recent stay was satisfied however as you mentioned some suggestions on our grab and go breakfast and other items that would be nice to have, we are definitely looking into that. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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167 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (44)
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English first
Ewa Beach
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 16, 2012

This was our first time staying at this hotel. Arriving exhausted from a "red-eye" flight & 45 mins. of driving on no-sleep the night before, the staff was kind enough to check if any rooms were available. They accomodated us & our stay was perfect for our needs with the free wi-fi, grab & go breakfast, free parking, great kitchen with enough supplies to do quick cooking & heating. This stay made our business trip very cost-effective. Thank you Extended Stays! Your staff is the best!

Room Tip: The ground floor was good for us. There was a little dog barking and some noise but it didn't b...
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  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Jenny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review, October 18, 2012
I appreciate you taking the time to write such a wonderful review. I'm thrilled that your recent stay was satisfactory. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Ottawa, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 11, 2012

It was the first time I stay in this hotel chain and fortunately it was a good one . Although the hotel is categorized as 2 stars hotel but in fact the cleanliness is similar to 4-5 stars hotel . The room was large with attached kitchen that you can cook like home . I believe that the room I get worth more than the money I paid . Staff is friendly and helpful . Today , In the US , there are not much places like this offering budget price for almost very satisfying facility .
For me it was not a problem , there is no restaurant , swiming pool and fttness center within the hotel premises.

  • Stayed September 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Usama H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael D, Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review, October 15, 2012
"Thank you so very much for your glowing review of Extended Stay America Orange County - John Wayne Airport. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority. Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words."
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Palm beach gardens
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 10, 2012

I had a wonderful stay at this hotel. It genuinely felt like a home away from home, as it gave me an apartment-like experience with the nice kitchenette, free wifi and coffee/snacks for breakfast. Also, they were extremely helpful when I had problems with the tv, etc. Will definitely stay here again very soon, and I thank the hard-working front desk people for making me so comfortable.Great centralized neighborhood in Newport/Irvine area. Highly recommend.

Room Tip: Probably the highest floor would be the least noisy?
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  • Stayed August 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank palmbchcty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review, September 14, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at our hotel, and for recognizing the efforts of our staff. It pleases us to know that you enjoyed the in-room kitchen, free wifi and the "Grab and Go" breakfast offerings. As well, I am extremely happy to hear that we were able to help fix the television for you, and so quickly!

It would be our pleasure to have you stay with us again. Please don't hesitate to call on me for your future stays here or at any other brand location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 21, 2012

The property is nice, staff is very friendly and helpful, but the only thing that sucks are the other guests... smoking in NON smoking rooms, and super noisy people, not cool!! I had to stay there for 5 weeks and my "neighbors were smoking and noisy constantly, I'm glad I worked most of the time, and wasn't in my room that much!!! Anyway, the only reason I stay there is that is where my company puts us up, otherwise I would go to true non-smoking hotel....

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review, August 23, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies.

We know that our guests have multiple hotel choices, which is why we strive so hard to accommodate them with clean, comfortable rooms at an exceptional price. In order to meet the needs of our guests, we designate certain rooms for smokers and the rest for non-smokers. Guests who request non-smoking rooms should be able to enjoy a non-smoking environment. As well, we try to keep noise to a minimum and are sorry to hear that you were disturbed on a regular basis. Clearly there were some issues with these areas, of which I have made all of our staff aware, during your stay.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.
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Garden Grove, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 25, 2012

this is a great place to stay if your looking for peace and quiet, there are no busy streets and not a lot of traffic on weekends, they are very clean and comfortable

Room Tip: the higher up you go the less chance of getting goof reception for the internet the lower floors hav...
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  • Stayed May 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank pelonoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review, July 17, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Orange County - John Wayne Airport. It's always satisfying to read positive feedback from our valued guests, like you. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels." Best regards, Michael Daddona Regional Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 23, 2012

Great staff. Great improvements. Great location. Pleasant and very comfortable.

Room Tip: Higher floors are nicer.
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  • Stayed May 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank carlo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Orange County - John Wayne Airport, responded to this review, July 17, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America Orange County - John Wayne Airport. It's always satisfying to read positive feedback from our valued guests, like you. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels. Best regards, Michael Daddona Regional Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Orange County - John Wayne Airport

Property: Extended Stay America - Orange County - John Wayne Airport
Address: 4881 Birch St, Newport Beach, CA 92660-2112
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #15 of 17 Hotels in Newport Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Extended Stay America - Orange County - John Wayne Airport 2.5*
Number of rooms: 164
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Extended Stay, Booking.com and Priceline so you can book your Extended Stay America - Orange County - John Wayne Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stayamerica Orange County-John Wayne Airport Hotel Newport Beach
Extended Stay Newport Beach
Extended Stay America Newport Beach
Newport Beach Extended Stay

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