We chose this hotel due to the close proximity to the First Cabin Restaurant where we were meeting friends. It's easy to get to and relatively inexpensive (the hotel - not the restaurant lol). Also, we really wanted to try sleeping in the sleep number bed, having participated in a demonstration at one of their stores, dialing in our numbers. I don't want to make this a review of the bed rather than the hotel but, since the Radisson chose to promote/use them, it's difficult to completely mitigate their responsibility. Fortunately, we were both in good moods so the experience on the bed was more comical than disturbing. The control unit would only work with a tremendous amount of pressure on the buttons and sometimes did not work at all (Remember we already received a lesson at the Sleep Number Store) When we were able to reduce the number, a series of low volume clicks could be heard but when we raised the number it sounded like the maid had snuck in during the night and started vacuuming right by the bed. It was probably more pronounced due to the pump being close to the wall. If you read complaints about the bed, leaks are a problem and, of course, this pump would come on automatically in the middle of the night to bring the pressure back up. Finally, the middle of the bed seems to be a low point where bodies collide. Anyway we were laughing quite a bit about this wondering if the Radisson executive that chose to enter into the agreement was fired. How in the world would you keep them all working?
Well enough of that, the overall rating only dropped to a four as everything else was outstanding. ALL employees we encountered were very helpful and polite at the front desk, restaurant and bar - so training and employee selection must be consistent and management must be on the ball.
In summary, we will visit again but request a room with a conventional mattress.
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- Also Known As:
- Radisson Newport Beach
- Newport Beach Radisson