I just got off the phone after calling back 3 times to get through. Once I got through, I asked for front desk. I was placed on hold for 3 mintues and then Alissa picked up and began askingme about my roomdates, etc. After speaking to ehr for another 3 mintues, she said someone form reservations would call me back. I asked her why she said she was "reservations" and she said, "oh no, I amreservations for activites. not rooms." I asked her why I could not be transferred to room reservations and she said they were all in a meeting. It is Monday at 5:45pm and not one single room reservations person is avaialbe to speak to.....I thena sked to speak to teh GM and she told me that isnt possible. I asked to speak to a amanger, and she put me on hold for about 90 secodns and then hung up on me.
I do reviews all the time and have come to the conclusion that phone service in a hotel is 100% indicative of the service you get when you are at the hotel.
This hotel is supposed to be "luxury" 5 star and costs over $600 a night.
I stay at 5 star, 4 star and 3 star hotels all over the world.....
I recently had better service Birmingham, Alabama at Embassy Suites than on the phone with this hotel.
It is clear that $$$ does not always buy you good service.....
- Official Description (provided by the hotel):
- Set on 504 acres by the Pacific Ocean in Newport Beach, The Resort at Pelican Hill(R) features: 128 two-, three- and four-bedroom villas with magnificent coastal views and an unparalleled array of appointments, immersing guests in the absolute finest of everything; 204 luxuriously appointed bungalow guest rooms and suites with private terraces; a rejuvenating Five-Star spa with a menu of the world's most celebrated therapies; world-class restaurants, including Andrea serving authentic Northern Italian cuisine; an iconic "Coliseum Pool," one of the largest circular pools anywhere with tiered decks and luxurious cabanas; and Pelican Hill Golf Club with 36 dramatic holes by Tom Fazio, nearly all with ocean panoramas. A Five-Star, Five-Diamond destination, Pelican Hill has earned acclaim as the 2012 Grand Resort selected by Andrew Harper's Hideaway Report; as Conde Nast Traveler Readers' Choice Awards Top Southern California Resort (2013 & 2012), Top U.S. Resort (2011), Top-Rated Golf Resort Worldwide (2012) and Top-Rated California Resort Spa (2012); in Travel + Leisure's "Top 100" World's Best Hotels (2011 Readers' Poll), and with two courses ranked among Golf Digest's America's 100 Greatest Public Golf Courses (2011). ... more less
- Reservation Options:
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- Also Known As:
- Pelican Hill Hotel Newport Beach
- Hotel At Pelican Hill
- At Pelican Hill Hotel