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“Great destination resort-a repeat appearance merited”

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The Resort at Pelican Hill
Ranked #5 of 17 Hotels in Newport Beach
Certificate of Excellence
tsgbhalf
Level 6 Contributor
123 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great destination resort-a repeat appearance merited”
Reviewed October 4, 2012 via mobile

Our second time here and this trip was as fabulous as the first. Our guest room is simply the best room I have been in since I was here last year. We spend 200 nights a year traveling and this resort has exceptional guest rooms.

Views are terrific, but to be clear, this is not oceanfront property, more like ocean view.

The staff could not have been more attentive.

We did a group dinner (around 50 of us) and we were so pleased at the way the food and servic met or exceeded everyone's expectations.

Stayed October 2012, traveled as a couple
Helpful?
Thank tsgbhalf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (412)
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SoCal
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 3, 2012

Romantic travelers will enjoy the solitude of their detached bungalows in quiet, suburban environs. If there were a kitchen, you'd think you were staying in someone's house, because these bungalows are like separate detached houses on various cul de sacs scattered across the sprawling property. You need to whistle up the resort's golf cart to ferry you anywhere you want to get to outside the privacy and seclusion of your own little house. That has its plus sides for those who want that kind of intimacy, but drawbacks for those who want to be more in on the action. Think of this literally as a home (meaning, your own little house) away from home, where you have to go into town for meals, swims, shopping, or to just get some alone time from your traveling companions. Is there even a lobby? Don't know, and it's not really relevant since there's no reason really for public spaces. This is all about cocooning with your honey in a little getaway cottage.

Room Tip: You might want to inspect the room first for the quality of the view, as not all patios are oriented...
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  • Stayed February 2012, traveled as a couple
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Helpful?
Thank ocnative1874
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United States
Level 6 Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed October 3, 2012

We visited for a week's stay. Perfect weather, lovely suite, good location and food. Suite had views toward the Pacific but it is far away, and principal obstruction are chimneys of adjacent bungalows. Golf courses are fun to play, but if you enjoy something less than five hours on the course, book early and get out in front of the herd. The food is quite good but pricey, and while the wine selection is reasonably broad, the vintages and value leave something to be desired. Andrea, the main restaurant is a large space with beige everywhere and a small terrace outdoors. A bit of color (flowers?) would break the monotony of the monotone. Service is mixed- what we term California Goofy. Nice, attentive, but just off- as in asking "So, how is your food tasting?" The restaurant at the golf club has great views and good food. The Coliseum overlooks the expansive pool and is good for breakfast and lunch or for a more simple dinner. The suite was nicely furnished but the hot water failed (it was fixed quickly) and we never could adjust the temperature properly- warm near the terrace but icy in the bathrooms. The terrace was large, well fitted out with table, chairs, umbrella and chaises. A treat for late afternoon relaxation. Spa was excellent all around. Great facility and amenities. Our therapist, Amy T, was excellent and attuned to what we wanted and needed. The receptionist on one visit was downright cold, and that did not put us in the most relaxed mood for our treatments. Area is pretty with easy access up and down the coast. We dined out in Dana Point and Newport Beach, both easy drives away. The staff was helpful, particularly when a problem arose. The abiding negative that leaves a bad taste in our mouths happened on the first night of our stay: We booked ahead at Andrea, after having traveled from afar, and playing golf to unwind from the flight and drive down from LA. We arrived a bit early, perhaps 10 to 15 minutes, and presented ourselves to the maitre'd. The greeting was this: "Your reservation is for 8 o'clock. You can go to the bar and have a drink and come back at 8." Now the restaurant was not full, nor was the terrace. We were stunned. We still are.

  • Stayed September 2012, traveled as a couple
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Helpful?
2 Thank Drapeaued
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, AZ
Level 6 Contributor
376 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed October 2, 2012

This has all the makings of a 5 star resort. The grounds are lovely with beautiful landscaping, spacious and lovely pools, a wonderful hillside location. What is missing is 5 star service, attention to detail, and extreme pricing for what you receive.

First, do not waste your money on an ocean view . The ocean view is about a mile away and there is quite a bit of landscaping that will block your view. You see the shimmer of the ocean and that's about it.

Our bungalow was lovely. It was larger than a standard hotel room with a fireplace, good sized balcony and great linens. The bed was in the beginning stages of being lumpy. The volume of the TV did not work via the remote. But what irked me the most was the nickle-dime aspect of the room. Yes, there was a coffeemaker that would grind your beans...but you had to purchase the bag of coffee in your room for $10. For the nightly charge of over $600, I cannot get a free cup of coffee in my room???

While we stayed in the bungalow area, our friends had a 3 bedroom villa. We sat at the villa pool and the food/cocktail service was almost non-existent. We asked the pool attendant numerous times for the server and to no avail. The pool area was not even all that crowded.

The spa was nice, however lacked the 5 star experience. For example, if you visit a spa in Scottsdale, you will have the use of a special spa pool, a healthy dining area, inhalation rooms, cold plunges, etc. This spa was just a hot tub and saunas. The massage ($225, tip already included) was not as good as the ones I get at discount Massage Envy for $50.

The restaurant, Andrea, was EXPENSIVE and not worth it. I don't mind paying for fabulous food, but this was not even very good food. I reviewed this restaurant under their own heading. The coffee bar off the main lobby area is expensive. Two cups of regular coffee and one pastry will set you back almost $20 with tip. Even The Islands, a very nice hotel around the Fashion Island area, provides a free coffee service in the lobby everyday.

The resort provides shuttle service over the expansive grounds. But if you want a ride during the busy dinner period, you will wait.

This will be a once in a lifetime stay here. There is no need to stay here a second time. There are quite a few foreigners here and they are probably in awe of Pelican Hill compared to the foreign hotel standards and pricing. But to those who like a true 5 star experience in every aspect of American standards, you will be disappointed.

Room Tip: Unless you need additional bedrooms, do not waste your money on a villa. The bungalows are just fine...
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  • Stayed September 2012, traveled as a couple
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Helpful?
3 Thank laplume9254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, CA
Level 4 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed October 1, 2012

So...a close friend of mine has extremely high standards. I mean, unattainably high. Pelican Hill is one of the only hotels she has good things to say about, so when we only had one night to get away recently, the Newport Coast was our pick. It is a massive property, on over 500 acres, and beautifully landscaped. Unobstructed views of the rolling golf greens, palm, olive, and eucalyptus trees stretch to the seaside cliffs. Driving in, the resort looks huge...Las Vegas proportions. Valet and check in were attentive and quick. They know your name. It's a very nice lobby. Then, since the resort is all "bungalows" and villas, you drive right up to your room, led by a bellman in a golf cart. The resort is a part of the platinum Amex FHAR program; however, we did not receive an upgrade as they were full. We did get spa and restaurant credits and a late check out.

Our basic bungalow room was fantastic: a large-feeling space, with an outdoor patio with ocean views, indoor sitting area with gas fireplace, a great minibar, incredible king bed with the perfect pillows and linens, and a big bathroom with soaking tub and separate glass shower. The style is contemporary; the resort is really going for Italian flair, but it actually doesn't have a distinct style. I requested pillows (lots of choices!) and extra water-we got a slew of Italian sparkling and flat waters as well as a welcome treat.

We had lunch at the main restaurant above the pool (good food, not amazing) and spent the rest of the afternoon poolside. Great service, my only complaint was the number of screaming kids dining and going nuts at the main pool. We stayed to the far left on a separate deck, which seemed to be a grown-ups only section, until the stunning sunset. Kids had overtaken the pool so we didn't even get in. It's a massive circle and does look a bit Vegas.

Ordered room service for dinner, which was good-again, not amazing food.

The next day we took the shuttle to the beach at Crystal Cove. The weather was stunning-we walked down the beach to a more secluded spot and read and swam for hours. Headed back to the hotel for a deep tissue massage at the (very well-appointed) spa with Kyle, my massage therapist. He really knew his stuff and it wasn't an overpriced vanity massage.

What a fantastic 24 hours. I really appreciated the understated, yet high level of service. We will be back.

Room Tip: I'm pretty sure you get what you pay for
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  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank eeleeleel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
home
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 27, 2012

This resort exceeded my expectations. We checked in on Friday and did not bother to leave until checkout on Sunday. Staff, restaurants, pool, room, were all outstanding. It is expensive, but the resort delivers.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank steventab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Level 4 Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 27, 2012

Their swimming is so pretty. It looks like a coliseum in Italy. It has a private little room all around. It has 2 floor levels. The resort is very nice. We did not stay there. We just went there to meet up with friends...hang out for drinks. There a couple of nice restaurant in there...very pricey. It is not far from the beach....just across the street from the beach. And it is not far from Fashion Island mall.

  • Stayed September 2012, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank KseiTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Resort at Pelican Hill

Property: The Resort at Pelican Hill
Address: 22701 Pelican Hill Road South, Newport Beach, CA 92657-2008
Phone Number:
Location: United States > California > Orange County > Newport Beach
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Newport Beach
#2 Romantic Hotel in Newport Beach
#2 On the Beach Hotel in Newport Beach
#3 Luxury Hotel in Newport Beach
#4 Spa Hotel in Newport Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Resort at Pelican Hill 5*
Number of rooms: 332
Official Description (provided by the hotel):
Set on 504 acres by the Pacific Ocean in Newport Beach, The Resort at Pelican Hill(R) features: 128 two-, three- and four-bedroom villas with magnificent coastal views and an unparalleled array of appointments, immersing guests in the absolute finest of everything; 204 luxuriously appointed bungalow guest rooms and suites with private terraces; a rejuvenating Five-Star spa with a menu of the world's most celebrated therapies; world-class restaurants, including Andrea serving authentic Northern Italian cuisine; an iconic "Coliseum Pool," one of the largest circular pools anywhere with tiered decks and luxurious cabanas; and Pelican Hill Golf Club with 36 dramatic holes by Tom Fazio, nearly all with ocean panoramas. A Five-Star, Five-Diamond destination, Pelican Hill has earned acclaim as the 2012 Grand Resort selected by Andrew Harper's Hideaway Report; as Conde Nast Traveler Readers' Choice Awards Top Southern California Resort (2013 & 2012), Top U.S. Resort (2011), Top-Rated Golf Resort Worldwide (2012) and Top-Rated California Resort Spa (2012); in Travel + Leisure's "Top 100" World's Best Hotels (2011 Readers' Poll), and with two courses ranked among Golf Digest's America's 100 Greatest Public Golf Courses (2011). ... more   less 
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Also Known As:
Pelican Hill Hotel Newport Beach
Hotel At Pelican Hill
At Pelican Hill Hotel

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