Our stay was in August 6 and 7, 2012. It took us a while to write this review because school and work started after we got back home and this trip was a 2-week road trip which included days in Disneyland and the beach. Let's start with the positives: the rate was amongst the cheapest; hotel had a good view of the bay which we enjoyed and the female desk staff who checked us in was pleasant. The negatives do outweigh the positives which is why we are giving this hotel a 1-rating and we are never staying there again: neighborhood is a dump; we saw "questionable characters" in the neighborhood; 2 police cars were parked across the street (we were speculating about the reasons for that); the security guard was rather brusque and the room could've been cleaner- there was dust on the exhaust fans in the bathroom and bedroom. The worst part was the conversation my husband had with this rude, unprofessional and infuriating front desk clerk. It was day 2 of our stay and we went to the beach. Upon our return at around 5pm, our room hadn't been cleaned. My husband called the front desk to inform them about this. This is what happened: overnight, we hung up the Do Not Disturb sign because we wanted to sleep in. Still, at 10am, there was this loud, obnoxious knock on the door by the housekeeper. Before we left, we made sure to remove the DND sign and the housekeeper was still on our floor cleaning the other rooms and she looked right at us as we were leaving. We thought that she would return to our room to clean it based on our experience with any other hotel that we've stayed in and we usually stay in hotels about once a month, usually at Holiday Inn or Best Western. My husband talked to a male front desk staff whose name was Joshua (if this is the Joshua that a previous review is referring to as somebody no longer working there, that's good news). Joshua handled this complaint in the worse way possible, laughing at my husband as he was trying to explain the situation, telling us that it was our fault that our room didn't get cleaned because we hung up the sign and ignored the 10am "courtesy" call from the housekeeper and that we should have talked to the housekeeper or called the front desk as we left. When my husband told him that we didn't find that necessary since the housekeeper was still on the floor cleaning the other rooms and she saw us leave. We felt that it was just a cheap and easy way out of cleaning another room when she could have easily double-checked. This happened to us at a Howard Johnson in SD and they immediately apologized and issued us a refund of the amount for cleaning the room since they didn't have anybody who could clean the room at that time. All Joshua said that room cleaning is a "courtesy" service and is not included in the room charge. When my husband asked to speak to a manager, he said there was none on duty. To date, that was the worst experience/conversation we've ever had with a hotel employee. Upon our departure, we did not have the time to seek out the manager to discuss this issue. As we were leaving the parking lot, we noticed the housekeeping staff gathering for a group picture. We couldn't help but think about how the housekeeper's story did not coincide with our story and in my husband's conversation with Joshua, you would think that Joshua was accusing my husband of lying about the timeline of events. In our experience, you can hang up the DoNotDisturb sign but as long as you're out of the room before 12pm (and we left at around 11am and the housekeeper wasn't done with the whole floor), your room would still get cleaned. They would even notify you of the latest time your room could be cleaned and they double-check with you instead of assuming that you don't want your room cleaned and expecting you to be the one to inform them. We believe it's the hotel's job to make a stay as pleasant and smooth and as a guest, you shouldn't have to worry about making sure the hotel staff does their job. It's not like we were expecting the type of service beyond what other hotels in the same class and price range deliver. I would not recommend this hotel to anybody and we would not stay there ever again even if we had to pay more for another hotel. In this case, you do get what you pay for.
- Official Description (provided by the hotel):
- The newly renovated Ramada San Diego National City is located near all the best attractions in San Diego. Navy Base San Diego, Balboa Park and San Diego Zoo, SeaWorld San Diego, Downtown Gaslamp District, Convention Center, Petco Park and San Diego Airport are only 10 minutes away. Entertainment venues, restaurants and shopping centers are nearby. Tijuana, Mexico is just a short 15 minute drive. We also offer complimentary Guest parking, wifi, and local calls! ... more less
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- Also Known As:
- Holiday Inn National City
- National City Holiday Inn