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“Good location but hotel needs an update.”

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Napa Valley Marriott Hotel & Spa
Ranked #15 of 30 Hotels in Napa
Certificate of Excellence
San Francisco, California
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good location but hotel needs an update.”
Reviewed April 22, 2014

Location primary reason to stay there, but the staff was most courteous and the spa was excellent albeit too expensive for the treatments we had. The couples massage was wonderful and the hot tub and steam room were in great shape, but the charges were much too high. Our room rate included breakfast and the dinning was excellent!

Room Tip: Request room away from the highway, our stay was a bit too noisy.
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ed W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny K, Director of Sales at Napa Valley Marriott Hotel & Spa, responded to this review, April 23, 2014
Dear Ed W,

Thank you for taking the time to review our property. We are very happy that you enjoyed your couples massage and were able to experience other aspects of The Preserve Spa. Please know I have personally shared your feedback with our executive team as we continually strive to improve. Thank you again for your feedback and we hope to see you again soon.

Best Regards,

Sonny Kerstiens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (354)
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Los Altos, California
Level 5 Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed April 21, 2014

It is a decent and clean hotel. Rooms are comfortable. Club lounge is ok. Facilities in the hotel are outdated. Swimming pool is nice but the deck area is need of an uplifting. Staff is courteous and efficient.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MR1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sonny K, Director of Sales at Napa Valley Marriott Hotel & Spa, responded to this review, April 23, 2014
Dear MR 1966,

Thank you for taking the time to review our property. We sincerely hope you enjoyed your stay and that we will see you again in the future. We are always trying to improve our grounds and your feedback is very valuable as we strive for ways to enhance our guest experience. Thank you again.

Sincerely,

Sonny Kerstiens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Level 6 Contributor
375 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed April 20, 2014

Stayed here for our first visit to Napa. Choose this property based on brand, location, and wanting points!

So as usual, let's get to the information travelers want to know about:

Not so good:
1. As others noted here, not really a Marriott in the true sense. More a Marriott "motel"
2. Not much of a property
3. Older rooms. Our room couldn't be made colder then 68. Called front desk and was told that was the setting. First time I have every experienced this. We like it cooler at night for sleeping. Either a CA or dopey local rule.
4. Shower was actually to powerful and hurt. No balance in the shower at all. Hot water was to hot, but if you tried to adjust, then you got, hot/cold/warm water.

What we liked:
1. Location. I like that it was just outside the city on the north end. Super easy to get to everything north, in Napa, etc.
2. Staff was great and helpful.
3. Lobby and lounge area, which we learned are newer, are nice sitting areas.
4. The property and rooms were very clean. Staff was doing a great job maintaining older property.

Don't know if we would stay here again, but if price was right we might.

Green Features: I don't like environmentally-friendly practices. I like making these choices for myself and don't want to be pushed to or forced to be environmentally friendly. A big negative in my book.
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SalMTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, April 21, 2014
We sincerely appreciate you taking the time to write such a concise and thoughtful review of our beloved hotel. We are proud to be a venerable addition to the Marriott family of hotels, and thank you for choosing us as your home base for Napa Valley adventures. I can see by your top contributor status that you are an expert at travel, and we very much value your feedback. Cheers to you and your family!
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Los Altos, CA
Level 5 Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 19, 2014

We just returned from two nights, three days in the Napa Valley. We chose to stay at the Marriott due to its location and the fact that our early morning ballooning met at the Marriott. We were so happy we did. The service was great, every employee was friendly and pleasant and the room was very spacious. In addition, they had a free wine tasting everyday at 5:00. Nice extra after a day of touring to be able to come back to the hotel and sit outside on their patio and enjoy the wine tasting. We'll be back.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BeverlyLosAltos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Werner M, Front Office Manager at Napa Valley Marriott Hotel & Spa, responded to this review, April 22, 2014
Dear BeverlyLosAltos,

It definitely sounds like you had a great time. You are correct; this is such a convenient meeting spot for Balloons Above the Valley. The “wine pour” is definitely one of my favorite times of the day too, people relaxing and enjoying some of the many fine wines that Napa Valley has to offer. We look forward to having you back soon.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
Reviewed April 18, 2014

The staff was awesome during our stay! It was my 30th wedding anniversary during our visit to Napa. The hotel is conveniently located and the staff really went all out to make our stay special. Knowing it was a special occasion they sent a bottle of wine to our room with chocolate covered strawberries ! We will always come back to the Napa Marriott !

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Werner M, Front Office Manager at Napa Valley Marriott Hotel & Spa, responded to this review, April 22, 2014
Dear Alen W,

Congratulations on your 30th wedding anniversary. We feel very fortunate to have been a part of the celebration and making this a memorable experience for you. We look forward to welcoming you back in the near future.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Flagstaff, Arizona
Level 6 Contributor
170 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed April 17, 2014 via mobile

The property itself is obviously older, more motel like atmosphere than a full service Marriott. Some renovations have been done but still a ways to go with the rooms. Staff, when you could find them, was very pleasant. Actually left the bar area one night as we couldn't find a bartender or waiter (abt 9pm.) The friend i was traveling with is a long time gold member and this was not mentioned at checkin. It was was a birthday trip and no special amenity was sent. This may be because this is a franchise property and not Marriott managed. Overall a pleasant stay, but at the rates charged i would consider different options in future.

Stayed April 2014, traveled with friends
Helpful?
Thank 2kwaldo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChefBW, Exec Chef?F&B Director at Napa Valley Marriott Hotel & Spa, responded to this review, April 19, 2014
Hi Karen -
Thanks for taking the time to write about your stay at the Napa Valley Marriott. While your stay was pleasant you write, we clearly missed opportunities to acknowledge you and your guest on multiple occasions and take your experience with us here in Wine Country to the level you were expecting. We look forward to the opportunity to serve you more attentively on your next visit.
Thank you again for your helpful feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, CA
Level 5 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 16, 2014

We haven't even made it to the hotel yet, but I must give kudos to Sandy the Wonder Concierge who has bent over backyards to arrange events that will meet the needs of our aunt who uses a walker. Sandy has been charming, indefatigable and highly professional. If the rest of the staff has half her talents we'll have an amazing trip.

  • Stayed April 2014, traveled with family
    • Service
Helpful?
Thank MoCro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Werner M, Front Office Manager at Napa Valley Marriott Hotel & Spa, responded to this review, April 22, 2014
Dear MoCro,

I am pleased to hear that you have been so impressed with Sandy. She is indeed a very talented concierge and takes great pride in what she does. I can guarantee you that you stay with us will be exceptionally brilliant and that you will be blown away by the rest of the staff.

Kind Regards

Werner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Napa Valley Marriott Hotel & Spa

Property: Napa Valley Marriott Hotel & Spa
Address: 3425 Solano Ave, Napa, CA 94558-2709
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Napa
#12 Romantic Hotel in Napa
#13 Business Hotel in Napa
#15 Family Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:3.5 star — Napa Valley Marriott Hotel & Spa 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Napa Valley Marriott Hotel & Spa, perfectly located at the gateway to legendary Napa Valley wine country, is the quintessential location for guests to enjoy an unforgettable getaway. The hotel features newly redesigned accommodations, fresh outdoor garden spaces, a luxurious resort-style swimming pool, and a full-service spa. The courtyard, with warmly lit fire pits and lush landscaping, provides the perfect spot for exciting al fresco events and a relaxing space to unwind. Within the lobby's modern setting is the renowned VINeleven restaurant, featuring contemporary American cuisine. A true garden-to-table experience, the ever-changing menu showcases ingredients plucked from the property's very own Heirloom Garden. Preserve Spa offers the perfect oasis for guests to experience pure tranquility and rejuvenation. Additional amenities include a fitness center, concierge services and more than 27,000 square feet of indoor and outdoor meeting and event spaces. ... more   less 
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Also Known As:
Napa Valley Marriott Hotel Napa
Napa Valley Marriott Hotel And Spa
Marriott Napa
Napa Marriott
Napa Valley Marriott Hotel & Spa CA

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