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“A regrettably short stay!” 5 of 5 bubbles
Review of Napa Valley Marriott Hotel & Spa

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Napa Valley Marriott Hotel & Spa
Ranked #16 of 30 Hotels in Napa
Dunfermline, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A regrettably short stay!”
5 of 5 bubbles Reviewed June 23, 2013

We enjoyed a one night stopover at this hotel during a recent tour of Northern Calfornia. From the moment we crossed the threshold we could not have been better treated. The staff are outstanding - some of the best we met on our entire trip - and special mention must be made of Blossom on the reception desk and concierge Laura. Both these ladies are a credit to the Marriott organisation and could not have done more to ensure our enjoyment. The driver of the courtesy bus (Hardt) was another welcoming Californian who went out of his way to inform us on all aspects of Napa. Our room was most acceptable and we just hope that one day we will be able to make another trip from Scotland for a longer stay.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JRHKMFH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, July 8, 2013
Cheers from across the pond! Thank you so much for your comments about your experience with us. We wish your stay would have been longer and perhaps you'll have more time on a future visit. We are passing on your wonderful comments to our entire team and will celebrate both Blossom and Laura at our next associate gathering.
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (334)
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San Mateo, California
Level Contributor
130 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

I stayed at the Napa Valley Marriott Hotel & Spa for three nights in June for a large business meeting, and had a wonderful stay! The staff was terrific and quite personable, ranging from front desk staffers to housekeepers. The hotel itself isn't a typical Marriott property. It's spread out over two floors and has a charm befitting the Napa area and wine country in general. The rooms themselves are typical Marriott layout, which was comforting as a frequent business traveler.

The grounds were immaculate, and we spent a lot of time by the fire pits in the outdoor seating area. The breeze was great, and it wasn't nearly as hot as I figured it would be (Napa in June to me equals hot!).

The food in the restaurant was quite good, and people from our group (and other groups) made use of the restaurant area for drinks late night; it was hopping!

Meeting space was more than adequate, and their banquet staff was great! The banquet to conclude our conference is a special event for our group, and they did a terrific job to ensure our needs were met. Oh, and the food was fantastic!

The other thing I appreciated is that this place doesn't nickel and dime you with silly charges such as a "resort fee" or parking, etc. They do charge for Internet in your room ($5.95, which is manageable), but there is free wifi in both the lobby and courtyard.

I'm not a huge wine drinker but would not hesitate to bring my wife to Napa for a wine country tour and stay here when we did.

Room Tip: Ask for a room relatively close to the lobby, or you're in for a long walk!
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  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mcgowan06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, July 8, 2013
Where do we begin? Thank you so much for your glowing review. We are so pleased that you enjoyed your stay with us. We're just over an hour from Pacifica, so please don't limit your visits to business functions. Let's get you and your wife back to Napa for a fun getaway. Thanks again and cheers from all of us at the Napa Valley Marriott Hotel & Spa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
134 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed June 20, 2013

The Napa Valley Marriott is an oasis in the busy Napa wine scene. Nicely updated, the rooms are comfortable and quiet. The lobby bar/restaurant (a big improvement on the old sports bar) has good selection and helpful staff. The front desk went our of their way to help with one of our party who was disabled. The center courtyard outside the Lounge is quiet and a good place to relax with lunch or over a glass of wine. Finding some of the rooms may be confusing as the hotel is only 2 stories and extends a long way (rooms 20xx are far away from rooms 21xx - be sure to head the right way after checkin). Overall, the Marriott provides a relaxing and quality base from which to explore the Napa Valley area.

  • Stayed June 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, July 8, 2013
David- It sounds like you had visited us in the past, prior to our major renovation projects. We are very proud of the hotel's transformation and feedback such as yours is validation that we made the right choices in our new design. Our property's footprint is large and your comments about room location are spot on. We're working on making it easier for our guests to navigate. Thank you so much for the feedback and we hope to see you soon. Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 20, 2013

We had a wonderful stay at the Napa Marriott Hotel in early June. Everyone from the front desk to the concierge staff were friendly, helpful and went out of their way to make our stay feel special. I love that the hotel has so many areas to "hang out" and relax. I would definately recommend this hotel to anyone that is visiting Napa.

Room Tip: We stayed on the ground floor, concierge level. I would recommend paying a little more for the conc...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, July 8, 2013
Cheryl- We recently redesigned our lobby area with you in mind. Guests want areas to "hang out" as you mentioned and we've gone to great lengths to create areas for individuals, couples and groups to "hang out" together. We're so appreciative that you took the time to share your experience with our hotel and our wonderful staff and hope that you'll make another trip down south to wine country soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hawaii
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed June 19, 2013

First of all, this is a really good base from which to travel in Napa and even Sonoma. I stayed here after a horrendous experience at the Renaissance in Sonoma. But that is a different review. The rooms in the Napa Marriott have mini refrigerators and a very strange nested desk system that will double as a table for eating while sitting on the edge of the firm bed. Room service brings nothing with them to place the food upon, which I found a bit interesting. The closet was very small (10 hangers) in our room and there are mirrors placed at very strange points. When was the last time you looked at yourself in a full size mirror while sitting on the toilet?

There is a complimentary late afternoon 1 hour wine tasting usually hosted by a local winery. Ask the front desk, because not everyone offers the information. I found many of the staff to be excellent with few exceptions.

The restaurant has excellent breakfast, dinner, and pupu offerings and certainly worth a try if you see something you like.


My Complaints:
The spa people were excellent except for the smart-mouth manager The steam room was not kept on so I had to wait for it to start up. I guess I am spoiled by every other spa I have been to in the past. And during our extremely relaxing massage, some idiot was using a leaf blower outside the building. A serious fault that management should address immediately. With all the time in the day to use those noisy 2-cycle leaf blowers, why does someone think it makes sense to use them outside a spa during open hours.

The Starbucks concession run by the hotel was out of Chai for 3 days. What kind of lazy manager won't drag their sorry butt a few hundred yards down the road and "borrow" a box of Chai? But they expect me to go there for a drink?

Room Tip: Ask for an inner room (upgrade?) and you will probably have less parking-related noise. All the oute...
See more room tips
  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank huhwhyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, July 8, 2013
Aloha from the Napa Valley! It sounds like you had an enjoyable stay, but that there were certainly a few experiences that were not up to our level of service. Thank you for bringing up the situation with our landscapers. You are absolutely correct that we should not have scheduled leaf blowing near the spa during business hours and we are taking measures to eliminate that distraction moving forward. We are also addressing the issue of the out of inventory chai, as that is also unacceptable and I sincerely apologize. Thank you again for your feedback and we look forward to seeing you soon to show you that we have listened to your feedback. Mahalo.
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Fairfax
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed June 18, 2013

Decent hotel - front desk staff is pretty snotty but concierge lounge staff is great!
I reserved two rooms. When I checked in, I inquired about upgrades - two of us are Marriott Gold Elite members. My room was "upgraded" (apparently not facing the street). I to,d the front desk person that the other party was also a Marriott Elite member. She agreed that she could "upgrade" the room - admittedly, it did not face the street but instead faced a WALL! Hah. Gee - thanks.
Fortunately, we did not spend much time in the room.
Again, can't say enough about the staff in the concierge lounge - perhaps Marriott should put some of them at the front desk.
Refrigerators in room were a nice addition.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DD2NoVa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, July 8, 2013
Thank you for being a Marriott Elite member and we really appreciate your feedback. We take great pride in making our Marriott Rewards Elite members feel special and it sounds like we missed the mark. I am so sorry for your experience, but please know that we will use your review as a training tool for our staff. We're very pleased that your experience in other areas of the hotel were more indicative of our standard level of service and we will be sure to celebrate your comments with our concierge lounge staff. Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avon, Indiana
Level Contributor
117 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed June 18, 2013

In following with the rest of Napa, this property does not look like the typical Marriott . . . it's only a few stories high. The layout worked for me, but I could see a few downfalls if the weather was not as favorable.

The fitness facility was quite nice (stocked with towels and water, lots of equipment to choose from) but it was in a building that was separate from the hotel. Just a short walk across the parking lot, but not ideal if the weather had been rainy or cold . . . also not ideal as a single female walking around late at night.

Check-in was great and the associate was enthusiastic about the property and the area. The lobby was a nice area, good for relaxing or socializing. In the evening, they had tastings from local wineries - pay attention to the timing though, it didn't last long so I missed it:(

The location was away from the main "downtown" part of Napa, but still not far and conveniently right off the interstate. It was also very near an outlet mall . . . I didn't have time to visit, so I can't comment on this. One thing that was quite nice and I did use, was that the property is right down from Evans shuttle company that runs to both Oakland and San Francisco airports multiple times a day each way. $29 each way if you get yourself to their location or they will pick up at area hotels for $45.

Rooms were nice and the property overall was good . . . didn't quite feel like a "resort" as compared to some of the other properties in the area or some other Marriott resorts, but was still a good property and I'd recommend it.

Best option for a Marriott property in Napa. Not for drive north to many wineries or south into the heart of Napa.

Room Tip: Request a specific area in the hotel if you want to be near the fitness room!
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank amylister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn M, General Manager at Napa Valley Marriott Hotel & Spa, responded to this review, July 8, 2013
Amy- As a TripAdvisor "Top Contributor" you must travel often and we truly appreciate the fact that you rated us so highly. We especially appreciated the comments about our staff being enthusiastic about our hotel and the area as we view our associates as ambassadors to the Napa Valley experience. Thanks again we hope you have a great summer. Cheers!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Napa Valley Marriott Hotel & Spa

Property: Napa Valley Marriott Hotel & Spa
Address: 3425 Solano Ave, Napa, CA 94558-2709
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Napa
#12 Romantic Hotel in Napa
#13 Business Hotel in Napa
#15 Family Hotel in Napa
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Napa Valley Marriott Hotel & Spa 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
The Napa Valley Marriott Hotel & Spa, perfectly located at the gateway to legendary Napa Valley wine country, is the quintessential location for guests to enjoy an unforgettable getaway. The hotel features newly redesigned accommodations, fresh outdoor garden spaces, a luxurious resort-style swimming pool, and a full-service spa. The courtyard, with warmly lit fire pits and lush landscaping, provides the perfect spot for exciting al fresco events and a relaxing space to unwind. Within the lobby's modern setting is the renowned VINeleven restaurant, featuring contemporary American cuisine. A true garden-to-table experience, the ever-changing menu showcases ingredients plucked from the property's very own Heirloom Garden. Preserve Spa offers the perfect oasis for guests to experience pure tranquility and rejuvenation. Additional amenities include a fitness center, concierge services and more than 27,000 square feet of indoor and outdoor meeting and event spaces. ... more   less 
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Also Known As:
Napa Valley Marriott Hotel And Spa
Napa Valley Marriott Hotel Napa
Marriott Napa
Napa Marriott
Napa Valley Marriott Hotel & Spa CA

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