I had planned to stay at the Napa Travelodge for a weekend (Friday and Saturday nights) with family coming in from Boston, but had to cancel on Thursday evening when their flight was cancelled due to unsafe weather conditions.
The Napa Travelodge, unfortunately, has a 48 hour cancellation policy--and they Really mean it. No refunds (understandable), but they also will not allow you to apply cancellation fees to future stays at the hotel.
I tried to reason with the hotel manager who had his mind set that the policy is a policy--no exceptions. Ok, fine for my situation--it wasn't life and death.
But then the hotel manager related the story of how he refused to make an exception for a traveler who had to cancel a reservation due to a death in the family. Ouch.
A family member just died, they're grieving and preparing to go to a funeral of a loved one, and you wouldn't cut them some slack? Sounds like bad karma (and bad business) to me.
Sure, a policy is a policy, but the world isn't black and white. Or maybe it is at the Napa Travelodge.
Moral of the story? Reserve at your own risk--the management (refer to other reviewers' posts for more on them) is ruthlessly and heartlessly after the almighty dollar at the Napa Travelodge. Either purchase travel insurance or be prepared to part with your money.
- Official Description (provided by the hotel):
- Located close to everything that makes Napa Valley so special, Napa Valley Hotel & Suites is the ideal choice for business travelers and pleasure seekers alike. Featuring business-friendly amenities and a charming boutique feel, Napa Valley Hotel & Suites is within walking distance to a number of local Napa attractions, such as the Copia Center, Oxbow Market, Opera House, Napa Riverwalk, and Historic Old Town Napa. For corporate travel, for weekend getaways, or for tourist adventures, Napa Valley Hotel & Suites is simply the traveler's choice for experiencing everything that Napa Valley has to offer -- and much more. ... more less
- Reservation Options:
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- Also Known As:
- Napa Valley Hotel Napa
- Napa Valley Hotel And Suites
- Travelodge Napa
- Napa Travel Lodge
- Napa Travelodge
- Travel Lodge Napa
- Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel And Resort CA