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Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort
Ranked #26 of 30 Hotels in Napa
Auburn, California
Level Contributor
211 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“I came, slept & left”
3 of 5 stars Reviewed September 16, 2013

It is what it is, close to the Uptown, walking distance to theater and bar - way overpriced for what you get - Wanted early check in - got it, only problem was upon opening the door we found it was not cleaned at all from the night before. No real ugly surprises - no illnesses to report after staying there - no taxi's were needed, room seemed o.k. Not sure if I would stay there again

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Travelinscott29120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NVHAS, General Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review, September 18, 2013
I am very sorry that your room was not ready,that is why we try to have check in at 3 pm and try to get all the rooms ready for our guest at a timely matter my maids certainly try as fast as they can to clean the room in a timely matter they certainly work at it as hard as humanly possible . I hope you enjoyed the complementry glass of wine we gave while you were here and certainly glad you had fun. I am glad to hear the room was perfect for you and slept very good here at our Hotel.
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245 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
Truckee, CA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 12, 2013

We went to Napa to catch a show at the Uptown Theater. This is the most convenient lodging at a reasonable rate within walking distance. Location is the only positive for this hotel. Over-priced even with the location. Significant mold in the shower, blood stains on the towels, dirty carpets, very limited parking, broken computer in the lobby, no one at the desk when we arrived (had to chase him down to check in). Definitely not worth the money. Could be so much better with a little attention. Very tired and run down feel.

  • Stayed September 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank Fun_In_Truckee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NVHAS, General Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review, September 14, 2013
Thank you for your response and we are always glad to hear how we are doing I will certainly look into this . I am glad you enjoyed your stay and did enjoy the venue at the UPTOWN by the way walking distance. Hope to see you again for the next Venue.
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Travelers are raving about these Napa hotels

Mill Valley, CA
Level Contributor
68 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed August 19, 2013

The "Napa Valley Hotel & Suites" is a barely upgraded 1950s motel whose only real positive is a downtown Napa location. Even that is not much of an advantage, because there really isn't much going on in the town of Napa. With something like 47 rooms (including a suite or two), there are only 20 parking spaces enclosed within the facility. We were referred to a city parking corner across the street, but found legal (and free) street parking for the one Saturday night we stayed there. The room was small by today's standards and the bathroom tiny. The bed was decent, but the comforter, made of some synthetic, was prone to sliding off the bed. There was a modest lobby and no eating facility. The elevator needed cleaning and the tiny pool was closed. In today's world, this is maybe a $75 room, not the $250+ we paid.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank Tallhorse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NVHAS, Front Office Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review, September 14, 2013
I am sorry you feel that way ,but if you find out we are the best kept secreat in Napa and dallor for dallor we are the best .I am glad that you did enjoy your stay ,
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manchester
Level Contributor
105 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed August 16, 2013

Was deceived by the photos which am sure must be just in the suites. Friendly reception staff gave us lots of tips and where to get free wine tastings . Excellent location in centre of town and free car parking. Rooms are small and the bathroom was dirty with so many marks on the door going back many months. Other people's hair on the shower, yuk. The television was so old almost had valves. Lots of noise from other guests. No breakfast here but try "Gotts" by the oxbow market for a great cheap breakfast. Couldn't wait to leave this hotel.

Room Tip: Don't !
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank graham999Manchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NVHAS, Front Office Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review, September 16, 2013
Thanks for your response we are glad you enjoyed your stay here.Glad that you thought location was great walking distance to all the great Restraunts and wine shops that Napa has to offer hope to see you again.
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Ontario, Canada
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 11, 2013

We booked this hotel over Priceline, so we did not get a choice of which hotel, just location. The location was good. The photos accurately depict the room decor, but the whole place is dingy and dirty. The receptionist who checked us in was friendly and suggested local places and activities, but that is the best I can say about this hotel. We stayed only one night, luckily. In the morning, we found a pair of boxer briefs between the duvet & duvet cover! Fortunately, we had not used the duvet, but that was NOT an amenity we were looking for!

  • Stayed August 2013
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank sunseeker1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NVHAS, General Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review, August 13, 2013
Thank you for your review. Customer service and clean rooms are always highlighted here. We are always looking of ways to improve in all areas. We look forward to your return visit the next time you are in the area
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Carmel, California
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 30, 2013

The hotel has a pool and is with in walking distance to a lot of restaurants and bars. Basically if you're looking to save money and aren't going to be in your room a lot and just need a place to sleep and get ready, this hotel is more than adequate. The hotel is close to a lot of tasting rooms and has lot's of parking area.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank meals4you
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NVHAS, General Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review, August 19, 2013
This hotel is within a 5-minute walk of the Napa Valley Opera House and the Napa General Store in downtown Napa, California. It features free Wi-Fi and an outdoor pool.

Guest rooms at the 3 Palms Napa Valley Hotel & Suites have cable TV, a work desk, and a coffee maker. A hairdryer and ironing facilities are available.

The3 Palms Napa Valley Hotel & Suites provides a 24-hour front desk and a hot tub.

Napa Valley College is a 5-minute drive from 3 Palms Napa Valley Hotel & Suites.
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New Orleans
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 21, 2013

A few weeks before leaving for a trip to San Francisco, we decided to spend the last few days in Napa. I didn't really do my homework and hastily booked this place. My story is similar to the other posts here. We booked a king room and were given a double; not too big of a deal for us but no special accommodation was offered by staff. The bathtub was mildewy and the hair dryer was hysterical - see pics from other reviewers. The bed was comfortable enough and we were in walking distance from several nice restaurants, tasting rooms, bars, etc. You get what you pay for here. It's probably though most affordable accommodations in the area.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank mpollman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NVHAS, Front Office Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review, September 16, 2013
Thanks for your response we are glad you enjoyed your stay here.Glad that you thought location was great walking distance to all the great Restraunts and wine shops that Napa has to offer hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort

Property: Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort
Address: 853 Coombs St, Napa, CA 94559-2937 (Formerly Napa Valley Hotel & Suites)
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 30 Hotels in Napa
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort 2*
Number of rooms: 45
Official Description (provided by the hotel):
We have just put in brand new mattresses in all rooms; they look and feel great so that would solve everyone's questions about bugs and discomfort and hardness of the bed in the room. Thank you to loyal customers who hung through it with us during our remodeling. We have respectfully viewed all comments and made the proper adjustment to correct the problems. ... more   less 
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Also Known As:
Napa Valley Hotel Napa
Napa Valley Hotel And Suites
Travelodge Napa
Napa Travel Lodge
Napa Travelodge
Travel Lodge Napa
Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel And Resort CA

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