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“Good hotel / bad bed”

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Hotel Indigo Napa Valley
Ranked #26 of 29 Hotels in Napa
Reviewed August 31, 2011

We spent four nights at the Ivy in August. Hotel was clean. Staff was friendly. Plenty of parking. Breakfast was OK but loud. The main problem was the beds were very uncomfortable. Stiff and cheap. I stay in about 50 hotels a year and this was the worst bed I have slept in years. We both hated the bed more each day. We asked to change rooms but were told all the beds were the same. I would avoid this hotel unless you are OK with sleeping on the ground.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
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    • Service
1  Thank PH-Travel-Lovers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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695 - 701 of 822 reviews

Reviewed August 30, 2011

I was so happy to see this hotel. The remodel was nice and the rooms were clean and spacious. I would have giving this hotel a 5 but the walls are super thin! We could hear the next door room talking all night. I didnt get much sleep until they went to bed. I'm sure they were woken up early when our daughter was crying in the morning. Breakfast was ok. For a napa hotel I expect a nice breakfast like at the river terrace. Room rates are affordable when we booked though one of the "extra hotel room websites - where they dont list the name of the hotel".

Room Tip: Bring ear plugs
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  • Stayed: August 2011, traveled with friends
    • Value
    • Sleep Quality
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Thank shaqquitta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2011

Nice, new rooms, great to have a pool, slightly odd location by the freeway (but actually worked out well, as it is between downtown napa and yountville, which made travelling around the region very easy).

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
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Thank treddd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 24, 2011

Our friends' wedding was Aug 20th and we had wine tasting and a welcome reception in Yountville on the 19th...so staying here worked out well, since it was only about a 5+ minute drive to Yountville. We stayed in Room 129 which faces onto the pool, lovely but hardly used...I guess everyone was busy wine tasting? We enjoyed a very nice dinner our first night at Oxbow Market. Yes, the light switch in the closet was a little weird and the walls/floors a little thin, but overall we thought the remodel a success. I used the business center to check in for our return flight, yes only one computer, but I was the only one there! The breakfast was very busy, but they seemed to keep up. I liked the waffles!

  • Stayed: August 2011, traveled with friends
    • Value
    • Sleep Quality
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Thank Seattle48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2011

My wife and I got married in Napa Valley in May 2011. We scouted out accommodations in Jan 2011 right when the Ivy Hotel was being renovated. In fact, we met the new GM - Jeff Perry - at a wedding event while there. He nicely showed us what the hotel renovations would result in along with the spectacular rates (for Napa and for this location just N of City of Napa along the Wine Highway) they would have for us when we came back. Based on his great presentation/overview, we decided to use the Ivy Hotel as our primary accommodations for over 50 family and guests. Jeff and his staff were fantastic to deal with as our YES RSVPs came in and arrival/departure plans were made. Needless to say, we were a bit worried about this hotel since they had just opened a month or so earlier, so we held our breath as the guests started arriving on Thursday AM in mid-May 2011. We were thrilled when every single wedding party guest was not only satisfied with their accommodations but also with the staff at the Ivy. They liked the breakfast in the AM, they liked the modernistic rooms, they liked the rates (we paid for a lot of our families directly). I heard only a few complaints that the floors/walls are a bit thin so you can hear people walking in the halls at night/morning.
So. Why only 3 stars, then? Sadly, we've had little/no luck in getting Jeff Perry back on the phone/Email since our wedding weekend ended to discuss the bill. We believe - in the checkout confusion - that our personal credit card was overcharged for some guest room nights. We're not sure, but we THINK this is accurate based on our spreadsheet calculations. No amount of phone calls or Emails to Jeff or his staff seems to warrant a call-back or acknowledgement that they will help us work this out so we don't feel overcharged. We're bummed that this experience ended so negatively as everything else went so darn well.
So - I'll say this - great renovation. Great location if you want easy access to wineries. Great staff. Don't count on them helping you at all if something goes wrong with your bill. :-(

  • Stayed: May 2011, traveled with family
    • Value
    • Cleanliness
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Thank SteveG123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2011

This was a family stay, with 2 kids (ages 12 and 14). I am pleased to say that, with all the remodeling, you still get a large room with 2 queen beds (I've noticed that sometimes when hotels remodel, they put in double beds to make the room seem larger). Everything did seem brand, sparkling new and I have nothing but positive comments to make.

The layout of the bedroom is such that the sink is outside the bathroom, and there's an extra large space next to it for placing all the toiletries (much appreciated; I wish all hotels would think of this). There's only 1 strange quirk to the room (or our room) which may be a result of the remodeling: the first hallway light switch you need when you go in the room is INSIDE THE CLOSET. Once you find it, you'll notice there's actually a little cutout on the closet door to flip the switch.

Breakfast was included, and the breakfast was substantial, the attendants working full speed all morning to satisfy all the tourists who need lots of food to sustain them through the day's wine tastings.

We were also really impressed with the front desk, both in the evening when we checked in quite late and in the morning when we asked for local directions. Also, housekeeping came to our aid almost immediately even though it was very late in the evening.

As a previous reviewer has said, don't be disuaded by the Best Western name. It doesn't fit the Best Western stereotype... and in a very good way!

Room Tip: Ask for a room facing the pool area: Either Rms. 125-155, or 231-261. Otherwise you have gorgeous...
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Stayed: July 2011, traveled with family
Thank miznina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 10, 2011

Nice hotel friendly service would stay there again.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank phillytom_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Indigo Napa Valley

Address: 4195 Solano Ave, Napa, CA 94558-2233 (Formerly Ivy Hotel Napa/BEST WESTERN PREMIER Ivy Hotel Napa)
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #26 of 29 Hotels in Napa
Price Range: $161 - $372 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Napa Valley 3.5*
Number of rooms: 115
Official Description (provided by the hotel):
You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub. ... more   less 
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
Hotel Indigo Napa Valley CA

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