Late me describe the time consuming inefficient process to get late check out. We made reservations at the Ivy Hotel because of the close proximity to the Cycle for Sight event on 4-16. At the time of our reservation we were told that our request for late check out would need to be made at check in on 4-15. We checked in on 4-15 and made our request for late check out so we could shower after the biking event. We were told to call when we got up. I worried and did not sleep well over needing to call upon wake up. I called about 6 am and could not get the desk to answer.What if there had been an emergency that a guest needed help? Finally after several attempts the last one from my cell phone I reached the front desk. I was told the person on duty could not grant my request for late check out and it would need to wait until the day shift came on at 7. At 7 on the way to the medicore breakfast my request for late check in was granted by the day shift. This was a ridulous way to handle a rountine request for late check out and not good service to jerk a customer around in this manner.
The room was decorated similiar to a bordello with huge teal/sliver geometric wall paper whhich was outdated in the bedroom part which did not match the earth tones of the bathroom. There were no floor boards in the room which further detracted from the bizarre decorating style. I can't ever remember staying in a hotel without floor boards that showed the dry wall. The area between the dresser & the bed was tight and made navigating around the bed difficult. This hotel has a long way to go before it conveys the relaxed luxurious Tuscan feel/style of the Napa Valley.
- Official Description (provided by the hotel):
- You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub. You don't need to be at the beach to work on your tan and enjoy a refreshing dip in turquoise waters. Guests are in luck because we're the only Premier Best Western in all of California. That means extra doses of luxury, amenities and service at this Napa hotel. Our deluxe, complimentary full breakfast features waffles, breads and pastries, yogurt, cereal, hot eggs, hot breakfast meat, fresh fruits, and 100% Arabica coffee and chilled juices. The Napa Valley Wine Auction attracts travelers from around the world. This Napa hotel is within walking distance to local transportation, and has great customer service, free Wi-Fi in the rooms, and free parking. Don't miss out on the local winemaker reception hosted in the lobby every Friday. The opulent, avant-garde boutique Napa hotel provides a stunning beginning to any trip. Friendly staff members are happy to help guests plan a day's agenda. Enjoy the great outdoors in style with a bicycle ride around town. Photographers and nature lovers delight in the endless beauty of Mother Nature. A stroll around town or a hike on one of the local trails will have you right in the middle of the adventure. Your gorgeous Napa hotel is an entryway to the unique experience of downtown Napa Valley. Reserve an unforgettable stay at Ivy Hotel Napa right now! ... more less
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- Also Known As:
- Chateau Hotel Napa
- The Chateau Hotel
- Ivy Hotel Napa Napa Valley, CA