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All reviews the manager's reception swans and ducks indoor pool white and black swans made to order breakfast napa valley happy hour courtyard area free breakfast cocktail hour wine country beautiful hotel beautiful grounds close to downtown the breakfast area hot breakfast living room
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Reviewed June 10, 2019

Clean and enjoyable. The evening cocktail hour is a treat. It can easily be sufficient to be considered a supper meal for free. We found it to be quiet and very pleasant, especially the surroundings. You won't regret going there as a place to stay.

Date of stay: June 2019
Thank Bob469NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2019

The location is okay about a 15 walk to downtown Napa. The happy hour from 5 to 7 PM is great and especially Fran, who pours for you. He is one of the best highlights of this embassy suites.

The hot water is tepid at best, especially in the morning. I called the front desk at 6:15 am and was told it was hotel wide and that there person. Was scheduled to come in at 6:30. I wonder if they turn off the heat to the water.

Consider staying at another hotel in Napa.

Date of stay: June 2019
Trip type: Traveled with friends
1  Thank VickyfromSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denise-HiltonHelp, on behalf of management at Embassy Suites by Hilton Napa Valley, responded to this reviewResponded 4 weeks ago

Dear VickyfromSeattle,

Thank you for taking the time to share feedback on your recent stay with us. We're very sorry to hear you experienced an undesirable stay due to water issues and assure you we have addressed the water heating issue - we would never intentionally reduce hot water to our guests. We are glad to hear you enjoyed the manager's reception. We do hope you give us another opportunity to share a more positive experience with you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2019 via mobile

This was our second stay here. Three of us shared a suite for two nights. The room was set up for two and not three people. (Towels, mugs and glasses) Annoying. Reception sorted this but then the cleaners reverted it back on cleaning day. Good tv, WiFi and beds. Breakfast was also good. Was looking forward to happy hour as it's free drinks and nibbles for two hours every night. But! The wine and beer on offer is not drinkable. Such a shame. Especially in Napa! Wine country! Our room looked out to car park on one side and the breakfast area on the other. We also had some very noisy neighbours which woke us at half 4 on the day we were leaving. Inconsiderate. I think we will try another place on our next visit to Napa.

Date of stay: June 2019
Trip type: Traveled with friends
1  Thank GuyP419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John-HiltonHelp, on behalf of management at Embassy Suites by Hilton Napa Valley, responded to this reviewResponded 5 weeks ago

Dear GuyP419,

Thank you for staying with us. We appreciate your honesty as we look for reviews to provide insight and constructive feedback regarding our hotel’s service and amenities to better our guest experience. As well, we regret the noise disturbance encountered and will work with our team to reduce the impact in the future. If you return to our area, we hope you’ll give us one more shot!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2019

The check in was easy and staff was nice. The hotel was easy to find and it's less than a 10 minute drive away from Napa's downtown where the restaurants are. The room was big, clean, and dark. The bed was great to sleep on. However, the breakfast was mediocre, the hotel did not have a working wifi in the rooms, and parking wasn't included.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank wheresmyscrunchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
John-HiltonHelp, on behalf of management at Embassy Suites by Hilton Napa Valley, responded to this reviewResponded 4 weeks ago

Dear wheresmyscrunchie,

Thank you for your review. We’re very happy to know that you received friendly service and our location was convenient for your needs. That said, we are sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the various issues encountered, and we are working with our team to correct the problems and avoid recurrence going forward. Your feedback is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. If you return to our area, we hope you’ll stay with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2019

My wife and I stayed here for two nights while visiting Napa wineries. he service was good and switched on throughout. The grounds are attractive and well maintained. The four star rating as opposed to five is because the rooms are not very well soundproofed, so if you are sitting in the front room area during the day you hear ongoing noise from people walking past.

Date of stay: June 2019
Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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