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Embassy Suites by Hilton Napa Valley
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Reviews (2,262)
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All reviewsthe manager's receptionswans and ducksindoor poolwhite and black swansmade to order breakfastnapa valleyhappy hourfree breakfastcourtyard areacocktail hourwine countrybeautiful groundsbeautiful hotelbusiness centerclose to downtownthe breakfast areahot breakfast
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1,626 - 1,631 of 2,262 reviews
Reviewed August 3, 2013

Very poor experience. The quality of the bed forced our family to reduce our stay from 10 days to 7 days at this hotel. The internet kept going off. The power went out for the exercise room which made it inoperable.

  • Stayed: July 2013, traveled with family
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Review collected in partnership with Embassy Suites Hotels
Thank David A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KCM67, Front Office Manager at Embassy Suites by Hilton Napa Valley, responded to this reviewResponded August 6, 2013

Greetings David A,

Thank You for taking the time to write this review. Please accept our sincerest apologies for the challenges you faced. This is not typical of the service and accommodations we like to provide our guests. It was a pleasure speaking with you yesterday and I am hopeful your concerns were resolved to your satisfaction. Your concerns have been forwarded to the appropriate department heads to be addressed. We appreciate your feed back and look forward to welcoming you back.

Sincerely,
Keith Burhorn
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 1, 2013

Location to wine valley and downtown Napa was great. Did not use the restaurant, but the Grill offered pleasant experience, the appetizers we ordered were exceptional. Hotel was in the process of remodeling the entry, which detracted from entry and lobby amenities during my stay. Would definitely stay at an Embassy Suite when traveling.

  • Stayed: July 2013, traveled on business
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Review collected in partnership with Embassy Suites Hotels
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 31, 2013

It is located pretty close to downtown Napa. It's about a mile and a half walk... I think. We opted not to walk there because it was pretty hot. Hotel rooms were spacious and clean. There was construction, so that was inconvenient but they are improving the hotel so can't hold it against them. The property is beautiful. They do breakfast a little different than other Embassy Suites I have been to and kept the sausage, bacon and potatoes at the grill. You had to ask for them instead of getting at your own free will. We saw plenty of staff cleaning the grounds during the day which is nice. We didn't enjoy the managers special because we weren't at the hotel during the times... So can't comment on that.

Stayed: July 2013, traveled as a couple
Thank Patch2522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

Stayed here for 3 nights 4 days in the double bed suite. Enjoyed our stay very much and would highly recommend it! Staff was incredibly helpful and friendly. There is a daily happy hour that includes free drinks & snacks as well as free breakfast that was delicious. It included hot foods like made-to-order omelets, sausage, bacon, potatoes, pancakes as well as cereals, oatmeal, fruit, juices, etc. We stayed in the double bed suite and it was really spacious even for our group of 6! There were 2 beds and a sofa bed that folded out, 1 bathroom and 3 sinks.

Location is great as it's near downtown Napa Valley and Yountville is only 10-15 minutes away by car. Would stay here again!

  • Stayed: July 2013, traveled with friends
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Thank liltra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2013

This is a beautiful hotel with great staff. There are pools in the courtyard in which swans and ducks swim. There are many areas to sit and relax. The breakfasts are super even by Embassy standards. The evening social was very well done with specialty drinks offered each evening. We really enjoyed our stay.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
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Review collected in partnership with Embassy Suites Hotels
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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