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“Great location for wine country”
Review of Chablis Inn

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Chablis Inn
Ranked #24 of 30 Hotels in Napa
Basingstoke, United Kingdom
Level Contributor
189 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“Great location for wine country”
Reviewed September 9, 2013

We arrived around 1 p.m. in the hope of leaving our things before going on an afternoon wine tour. The room wasn't ready but the receptionist checked and found an alternative room which was a great help. She also gave us good local guidance for places to eat and the direction to take for the wine tour we'd booked.

The room was large and well maintained with a huge bed. Bed linens and towels were plentiful and of good quality. There was a large bathroom with a good range of toiletries. The location was quiet although close to the freeway. A nearby shopping mall had a large supermarket and a couple of food outlets. There was also a Starbucks which we used the following morning. The Inn did not include breakfast.

All in all we came away with a very positive impression from a one night stay.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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407 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
TX
Level Contributor
314 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed September 7, 2013

Super great location, right off of 29 and downtown Napa only 5 minutes away. Not a fancy place buf good overall value for thr price. Good hospitable owners. Some noise from the traffic. Overall I would stay there again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TxBrian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Missouri
Level Contributor
59 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 2, 2013

We got so lost, really, lost. We called for help, and the night clerk gave us directions, then, she called us back and tweaked the directions. She had went online to narrow down the directions so we couldn't possibly get misdirected. It worked! As we checked in, we listened to her recommendations for dinner and breakfast. Both ideas worked very well. In fact, we I talked about the Norman Rose restaurant in another review. This was one of her recommends.
The room was clean, rates reasonable for California, and everything seemed to work.
Even though the night front desk clerk was a very young person, her knowledge and experience were invaluable to us. We'll stay there again when we go back.

Room Tip: We asked for and got the ground floor. No elevators here, so good idea.
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ValleyJet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
46 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 26, 2013

Clean, neat and outside of downtown Napa. Very affordable with a cute little pool and hot tub.
Best bargain I found in all of Napa County. Wonderful Desk Manager and close to a shopping center should you need a little something for your in room refrigerator. Would definitely recommend this Inn and the price is so right.

Room Tip: No restaurant or fitness center and just a good spot to stop and get some rest while visiting the Na...
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marianne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loomis
Level Contributor
54 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 22, 2013

Very friendly reception--clean, comfortable place for casual get-away to Napa, especially in the summer when the area is so expensive! nice location--walking distance to "Q" restaurant (great BBQ and wine list) and Trancas Steakhouse (good old style steakhouse/bar)...we'll go back!
we stayed in a downstairs room, which had the single-sized but lovely, deep jacuzzi tub

Room Tip: like any hotel, try to stay away from the ice machine!
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alaire O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guadalajara, Mexico
Level Contributor
3 reviews
Reviewed August 18, 2013

I have just checked out of the Chablis inn and would not recommend staying. The rooms are typical motel and to be fair are clean, when they are cleaned. The price was expensive, especially for a motel, and when you add the very rude lady on reception I feel I have to warn others.

The phone in the room did not work. Meaning our wine tour guide tried to leave us a message and could not. When he contacted the reception the were also rude to him and then receptionist complained to me as I had not used her to book the trip.

The location is ok but about 15 usd each way in and out of Napa town. There is a pizza place, Starbucks and supermarket close by.

However. The reason for the poor review is the service and the attitude the approach taken by the staff. The receptionist was rude and aggressive. We had to ask for the room to be made up at 4pm each day.

My view. Pay extra and stay I town. And I guess you get what you pay for.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jason H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChablisInnGM, General Manager at Chablis Inn, responded to this review, August 21, 2013
Dear Jason H.

However, I wanted to take this opportunity to point out some inaccuracies in your review.

The telephone in your room does work. Our staff was not willing to transfer the tour operator to your room as the operator did not have the correct first name when he requested your room. Given that there were three rooms under your last name, our staff did not want to take the chance of waking up the other two parties in your other rooms as it was 8:00 am. It's unfortunate that this good will gesture ended up being a major problem and for that, I apologize.

In terms of the staff member being rude, your review fails to mention your own attitude towards the staff member. If you repeatedly tell an employee to "shut your mouth" when they are trying to talk or explain something, that employee will naturally get frustrated and upset. In this instance I stand by my staff as no guest has the right to verbally abuse an employee when that employee is trying to calmly speak with a guest to resolve an issue.

Nevertheless, we will take this experience and try and use it in a positive way to further enhance our service, which we pride ourselves on and is shown in previous reviews.

Thank You

Peter P.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Napa hotels

Chico
Level Contributor
70 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed August 13, 2013

Lets face it, if your going to get a good nights sleep, all you need is a comfortable bed. The room was clean and location is proximate to highway 29. Great room to roam from for he price. Starbucks is a two minute walk.

Room Tip: Terrible means not available
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chablis Inn

Property: Chablis Inn
Address: 3360 Solano Ave, Napa, CA 94558-3266
Location: United States > California > Napa Valley > Napa
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 30 Hotels in Napa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Chablis Inn 2.5*
Number of rooms: 34
Official Description (provided by the hotel):
Hospitality, Pure and Simple. Value Hotel in the Heart of the Napa Valley. Conveniently located to Wineries, Restaurants and Shopping. We offer "Green" cleaning products and natural amenities as well as upgraded linens and towels to make your stay comfortable. We have a friendly and informative staff to help you discover the gems of the Napa Valley. As a guest of the Hotel you can also relax in our year round heated pool and hot tub after a hard day of wine tasting. ... more   less 
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Also Known As:
Chablis Hotel Napa
Chablis Motel Napa
Chablis Inn Napa, Napa Valley, CA

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