Incompetence makes me angry but incompetence coupled with rudeness? Boy Chablis Inn, you better watch out.
I sent half of my wedding guests to stay here (yes, I gave them a lot of business too) and my husband booked a room online for the best man , paying IN FULL for TWO NIGHTS.
Fast forward to when we get our bank statement indicating that we were CHARGED TWICE. Once at the time of booking and again at the time of check out. We called Chablis Inn several times and they were completely uncooperative to the point of avoiding our calls.
When a man I was speaking to passed the phone off to a lady, she simply told me that it shows in their records that they only billed us for two nights. As I explained about the bank stating that the payment was authorized twice on their end, she cut me off, indicating that this was my problem and of no concern to them.
I sent her an email with a screenshot of the bank records with the dates and charges by Chablis Inn on our card, clearly indicating that they charged us twice. Since she was so adamant in saying that on their end, they only received one payment from us for just the two nights, I asked her "Can you email me this fact so that I have something in writing to show the bank?". She, of course, refused.
No help, no concern, and no accountability for a mistake on their end. I guess once they have your money, everything else can go down the toilet. There is no way they should be allowed to steal money and get away with it. I would rather spend more than the amount they took from us on legal help just so justice is served.
- Official Description (provided by the hotel):
- Hospitality, Pure and Simple. Value Hotel in the Heart of the Napa Valley. Conveniently located to Wineries, Restaurants and Shopping. We offer "Green" cleaning products and natural amenities as well as upgraded linens and towels to make your stay comfortable. We have a friendly and informative staff to help you discover the gems of the Napa Valley. As a guest of the Hotel you can also relax in our year round heated pool and hot tub after a hard day of wine tasting. ... more less
- Reservation Options:
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- Also Known As:
- Chablis Hotel Napa
- Chablis Motel Napa
- Chablis Inn Napa, Napa Valley, CA