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“Don't believe the positive reviews”

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Best Western Plus Inn At The Vines
Ranked #11 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Reviewed May 26, 2014

This place is not worth the money at all. It is not really an inn for visiting the Napa Valley, but rather a disorganized, overpriced mess of a place across from a Target and McDonald's and next to a smoke shop. The wineries are not near, but rather about a 15 minute car ride away.
Let me start with the ok parts. The beds are very comfortable and the rooms, overall, are spacious and clean. So if that's all that you are looking for (and don't mind the exorbitant price for what you get) then you will do fine here.
Here are the parts that are not reflecting in the glowing reviews:
1. The place is a maze. It has the weirdest layout of any hotel I have seen, but there are few signs to guide you around. So good luck finding your room or way out! You have to leave the main door and use outdoor staircases to go to another floor in some cases, but then you need a keycard to enter a hallway again. So if you are trying to visit someone on another floor, as we were, and you don't bring a keycard, you can't do it.
2. The staff is very disorganized and ineffective. We had various problems in our stay, all stymied by a lack of communication with us and among staff at the hotel. And most (not all, but most), seemed indifferent to our problems and annoyed by our requests for help.
3. The keycard to the room broke every single time we used it. We had to replace it four times during our stay. The doors and stairways themselves are not really working well and smelly.
4. We chose this hotel in part because of its pool, since we have kids. The pics and reviews did not show that the pool is about 10 feet long and 8 feet wide and not heated. Good luck if there is more than one family there. The hot tub was nice though.
5. This place is really expensive for all of this. We paid $150 a night (!) for a mediocre hotel in a bad location. If it had been about $80 a night it would have been more tolerable--you get what you pay for--but this is ridiculous given the price.
Bottom line--don't choose this hotel thinking you've gotten away with a good deal for a hotel right in the heart of Napa wine country. Just know what you're getting into with this place.

Room Tip: Stay on the top floor if you have to stay here at all. On lower floors the sounds of people walking...
See more room tips
  • Stayed: May 2014, traveled with family
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4  Thank Cafeconleche40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this reviewResponded May 27, 2014

I am sorry that you were not happy with your stay at our Hotel. We do our best to give the best service to all our guest. $150 is a very reasonable price in the city of Napa this time of year. Yes, we are in the city of Napa and the Vineyards start about 3 miles from our location. We advertise a small pool with pictures online and verbally over the phone, when asked. All of our reviews are from actual guest and their opinions.

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433 - 439 of 759 reviews

Reviewed May 26, 2014

The hotel was very clean, and all the employees were very helpful. The price was reasonable (about 1/2 the cost of many other places). I would definitely stay here again. Although we arrived after 9:00 p.m., the front desk clerk greeted us with a smile and gave us directions on the best place to park and the shortest route to our room. She also suggested places to see and the best route to get there.

  • Stayed: May 2014, traveled with friends
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Review collected in partnership with Best Western
Thank Daniel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this reviewResponded May 27, 2014

We are glad you are "Very Pleased!" with your stay at our Hotel. We try to give the best value for your money. It looks like you did your research and we appreciate your good review.

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Reviewed May 25, 2014

Have stayed here on previous trips and it has always been a good experience. Good location for visiting the Napa Valley. Front desk staff has always been personable and professional. Rooms tend to be larger than normal, and comfortable. Beds are comfortable. Did not eat the breakfast as it is in a nearby Denny's. Nice experience.

  • Stayed: April 2014, traveled as a couple
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Review collected in partnership with Best Western
Thank HARRY M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this reviewResponded May 27, 2014

Thank you for your review and we are glad your are a loyal customer. We look forward to your next visit!

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Reviewed May 21, 2014

Nice, but just a regular hotel, but good beds.Had trouble with the security guard with the parking due to prom people going to Dennys restaurant . he had a superior attitude. Very fe parking spaces left at midnight.

  • Stayed: May 2014, traveled with friends
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Review collected in partnership with Best Western
Thank 690terryb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this reviewResponded May 27, 2014

Thank you for your review. Prom night is always a little busy at the attached Denny's and we hire a security company to control and direct the students away from the hotel and keep it quiet for our guest. I am sorry you had any problems with the security guard as he was trying to secure parking spots for our late arriving guest.

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Reviewed May 21, 2014

Very clean. The staff was so helpful and friendly. The rooms are large, the beds comfortable. We were given vouchers for a full breakfast at Denny's, not just a continental one usually offered at other places. Minutes to downtown Napa. So convenient to the surrounding wineries. Would certainly stay at this Best Western again and recommend it to anyone going to Napa.

  • Stayed: May 2014, traveled with friends
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2  Thank Lynda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this reviewResponded May 27, 2014

Thank you for the recommendation! We are glad you enjoyed your stay and hope to see you again in the near future.

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Reviewed May 20, 2014

Accidentally left one suitcase. The maid turned it in and the staff kept it until I could return one week later. Really appreciated the honesty. Maids and all other staff were very friendly. Place was clean and convenient to explore the Napa and Sonoma wine countries. Voucher for breakfast at the adjoining Denny's was superior to the continental breakfast commonly found elsewhere. Would definitely stay again (and did when I returned to get my lost suitcase).

  • Stayed: May 2014, traveled as a couple
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Review collected in partnership with this hotel
Thank preachermichael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this reviewResponded May 27, 2014

Thank you for your review. I am glad you enjoyed your stay. We are in the process of changing out our shower heads, which still give you a great shower, but are greener. Hope to see you again on your next visit to Napa.

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Reviewed May 19, 2014

I stayed at the Best Western with two other friends for a short wine tasting trip in April this year.
Staff members, Bridget and Bertha, helped me out when I found myself in a bit of a pickle during my stay. I have never had such amazing customer service when they proved they were willing to go above and beyond to make sure my trip in Napa would be enjoyable. Thank you again Bridget and Bertha!
The amenities were fantastic- the rooms were very spacious and the beds extremely comfortable.. Definite value for money!!

  • Stayed: April 2014, traveled with friends
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Thank Bianca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this reviewResponded May 19, 2014

We are glad you enjoyed your stay with us. It was our pleasure to help you out of your "bit of a pickle". Glad we could help!

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Additional Information about Best Western Plus Inn At The Vines

Address: 100 Soscol Ave, Napa, CA 94559-4010
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Napa
#3 Green Hotel in Napa
#8 Family Hotel in Napa
#10 Business Hotel in Napa
#13 Romantic Hotel in Napa
Price Range: $122 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Inn At The Vines 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
BEST WESTERN PLUS Inn at the Vines just received Best Western International’s highest honor, "The Chairman’s Award," for outstanding quality, design and high customer service. Travelers from all over the world choose Inn at the Vines as their vacation destination. BEST WESTERN PLUS Inn at the Vines, also nominated as one of the best hotels in Napa Valley, provides finely appointed accommodations in the heart of all there is to experience in our beautiful wine country of Northern California. Whether your travels bring you to Napa for a weekend get-away, business, family vacation, or a wedding, BEST WESTERN PLUS Inn at the Vines is ready to ensure a comfortable and memorable stay. ... more   less 
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Also Known As:
Best Western Plus Inn At The Vines Hotel Napa
Best Western Hotel Napa
Best Western Napa
Napa Best Western
Best Western Plus Inn At The Vines Napa, Napa Valley, CA

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