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“Would Return”

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Best Western Plus Inn At The Vines
Ranked #12 of 30 Hotels in Napa
Certificate of Excellence
GreenLeadersGold level
Boston
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Would Return”
Reviewed September 20, 2013

This Hotel was much better than expected after reading some of the negative reviews here. I was incredibly pleased with the room, the staff, and the location. The room was fairly modern with 2 perfect double beds. The bathroom and shower were perfect. The Hotel is a 5 minute drive to downtown Napa and about 10-15 minutes to the Silverado Trail. The hotel provided breakfast coupons to Denny's which is directly next door and was perfect for us - I had a healthy egg-white and fruit breakfast while my travel companions gorged themselves on Denny's Grand Slam. I would definitely return here for its cleanliness, staff, and proximity to everywhere I wanted to be.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BostonFitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this review, September 26, 2013
I am glad we surpassed your expectations. We pride ourselves on our clean well appointed rooms and our customer service. Thanks for the review and we will see you on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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696 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
Date | Rating
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English first
Colorado Springs, Colorado, United States
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 19, 2013

Stayed here from Sept. 8-13 with my two sisters for a fun wine week. This hotel was perfect for our needs. We had a suite with an upstairs loft. We were able to use the spacious downstairs for watching TV at night with its sofa and two recliners instead of sitting on the beds which so often happens. Only slight complaint was the stairs going to the loft were very steep and there was no bathroom upstairs. Nothing to be done about that now, though. Front desk was very friendly and helpful and the coupons to the Denny's next door was a pleasant surprise. As someone else noted, I never eat there normally, but this one was pretty good. Pool was definitely small but I only saw one person use it. We were there for the wine! Good place for the money and I would return.

Room Tip: Suite was a good value but steps to the loft were quite steep.
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank Mary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this review, September 26, 2013
I am glad you enjoyed our two story loft suite. It is great for extended stays with its large livingroom downstairs and the king upstairs in the loft. Hope to see you again on your next visit to Napa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pembroke Pines, Florida
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 15, 2013

Never had any complaints with Best Westerns. Price was right, rooms were clean and quiet. It was easy to drive into napa to the different winery's. Read other complaints regarding complimentary breakfast at Dennys. Breakfast was great and it beats eating stale bagels or muffins.

Stayed September 2013, traveled as a couple
Helpful?
Thank 4linu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Manager at Best Western Plus Inn At The Vines, responded to this review, September 26, 2013
I am glad you enjoyed your stay. Come back and see us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zephyrhills, FL, United States
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 15, 2013

Front desk staff went out of their way to help us with finding all the places we were to visit, Made suggestions as to the best way to get there by taxi or bus and in one instance we were able to ride on their shuttle bus as they were going to and from the airport.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank E. J. M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, United States
1 review
Reviewed September 4, 2013

Overall, this was a good hotel. It fit the need, walkable to a few eating/snacking restaurants and easy access to all parts of Napa. The room included WiFi and breakfast at the Denny's which was quite good. I generally don't eat at Denny's as in my experience they have been greasy and dirty feeling. This one however was clean, nice staff and you could order anything you want and just use your free breakfast as a $5 credit. There was a pool which we did not use, but it was definitely on the small side. However, I do have one point of criticism. We had a 2nd floor room, with floor above us. Guests walking above us was loud and floor creaks quite significant. So much so that it woke us up each morning, sometimes as early as 6am and even one night at 1am when guests returned. I asked the 2 other parties staying with us if they had the same problem with their rooms, and they did as well. Based on that, it does not appear to be a problem with our particular room but the hotel in general. I am a very sound sleeper, so to wake me up it had to be significant and in some cases it went on for 30 minutes of walking around, creaking and pounding. The room itself was great, recently updated and modern with great comfortably bed. However, I would not stay at this hotel again unless I was on a top floor only.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this review, September 26, 2013
Steve,

Thank you for your review. We are in the processing of replacing all the carpet on the upper floors and we are checking for squeeks and fixing them at this time. We have had very few complaints but we always like to be proactive. I am sorry you had this issue. I am glad you enjoyed our newly updated rooms. Come back and see us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bainbridge Island, Washington
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 3, 2013

The room was very nice, updated and very clean. The location was near a strip mall and adjacent to a Denny's. The pool was very, very small. Very good value for Napa Valley. The town of Napa is only a few minutes away.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travellvr52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobe Sound, Florida, United States
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 3, 2013

Was pleasantly surprised. Good location: near grocery, Starbucks, downtown and major roadways. Rooms were spacious, clean and bed comfortable. We stayed for four nights and used this as our home base. Could be in St. Helena in 15 minutes.

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Cindy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this review, September 26, 2013
I am glad we could surprise you. We are just finishing up on a full room remodel and added a gym, guest laundry and business center this year. Hope to see you again on your next visit to Napa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Inn At The Vines

Property: Best Western Plus Inn At The Vines
Address: 100 Soscol Ave, Napa, CA 94559-4010
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Napa
#10 Business Hotel in Napa
#10 Family Hotel in Napa
#13 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Plus Inn At The Vines 3*
Number of rooms: 69
Official Description (provided by the hotel):
BEST WESTERN PLUS Inn at the Vines just received Best Western International’s highest honor, "The Chairman’s Award," for outstanding quality, design and high customer service. Travelers from all over the world choose Inn at the Vines as their vacation destination. BEST WESTERN PLUS Inn at the Vines, also nominated as one of the best hotels in Napa Valley, provides finely appointed accommodations in the heart of all there is to experience in our beautiful wine country of Northern California. Whether your travels bring you to Napa for a weekend get-away, business, family vacation, or a wedding, BEST WESTERN PLUS Inn at the Vines is ready to ensure a comfortable and memorable stay. ... more   less 
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Also Known As:
Best Western Plus Inn At The Vines Hotel Napa
Best Western Hotel Napa
Best Western Napa
Napa Best Western
Best Western Plus Inn At The Vines Napa, Napa Valley, CA

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