This place was a dud..Swimming pool was more like a bath tub... The view from the balcony was of a traffic light....Location is not bad, but not next door to vineyards...Worthy of no more than $75-90.More
This place was a dud..Swimming pool was more like a bath tub... The view from the balcony was of a traffic light....Location is not bad, but not next door to vineyards...Worthy of no more than $75-90.MoreShow less
Thank you for your review. We are always trying to lead in the best value in the Napa Valley. During the Harvest Season the demand is very high and we are inline with our competition and our average rate is one of the lowest in the valley. Tip: Best hotel rates are between November 11th and April 30th.
It was a place to stay and not much more for us. Instead of a breakfast area onsite, they gave us vouchers to use at the Denny's next door. Either you could get a specified breakfast ( I think there were three choices), or $5 off whatever else you ordered. Kind of a nice change.
Paula thank you for your review. We are in the process of remodeling the remaining of our rooms this winter, we do not want to be just average. Please try us again so we can "Wow" you the next time you visit the Napa Valley.
This is your budget hotel for a non-budget price. We paid approximately $220 per night. We had a dog, and we felt fortunate to get one of their three dog friendly rooms. However, the room was a dungeon, with barely any natural light. The noise level was high--creaky wooden framed floors above with a guest pacing back and forth from late hours of the evening to early wee hours of the morning. You could hear guest doors closing, maid service, everything.
If the price was lower, and you got a room upstairs it may not have been so bad. It actually would be acceptable for a budget hotel if the price was lower. We peeked into a room across the way that was facing the pool and it had lots of natural light. Our carpets were very dirty. I guess that's what we get for bringing our dog, but truly it was the worst dog-friendly room we've ever stayed in...and we stay in a lot of dog friendly rooms! It is about 15 minutes drive to most wineries and there is a nice park about 5 minutes away on the Napa College grounds.
There is a Denny's on the premises of the hotel if you like that sort of food, and the hotel offers you a complimentary breakfast voucher.
The hotel staff was friendly and did everything they could to remedy the problem but truly it was not anyone's fault besides the old frame of the building.
Thank you for your review. I am sorry we didn’t meet your expectations. We are very competitive priced for our area. Just this year we added a few pet friendly rooms and picked out the private patio ones so our pet friendly customers could leave their patio door open without worrying about their pets getting loose. I agree they are a little darker than most rooms, but from most comments from our pet friendly customers they appreciate the enclosed patio. New carpet, bed packages, high definition flat screen TV’s will be in this month. Out fitness center, guest laundry and business center will be open in early November. As a designate "PLUS" property we are constantly upgrading our Hotel to meet the high standards our guess expect.
This is the quietest, nice friendly hotel I've been in for years. Service is second to none. Clean, clean, clean. Perfect location for access to all Napa wineries. Lots of room, not cramped in as usual in hotels. Staff was so friendly and helpful, gladly helped with any questions. Will go back for sure, price is decent considering the area.
Thank you for your review and we are glad you enjoyed your stay. We are here to make your stay as enjoyable as possible. We will see you the next time your in the area.
This hotel is a real cracker a little noisy if you are on the main floor we had a herd of Cattle above us one night it sounded like a rodeo the other two nights were a lot better.For the Money this place is very good value they have a full breakfast in the morning at Denny's included in the price great location as well.The Staff here is outstanding Josh was extremely helpful with our wine tours and restaurants we will be back soon in Napa the Wine flows like spring water.
Your business is very important to us and we value your feedback. I am glad Josh could help you with your wine tours and recommendations on restaurants. I am sorry about the noisy guest on the first night. The wine is now officially flowing like water, It's Harvest Time, see you soon.
Like others (and one of the reasons I chose this hotel) we arrived earlier than the check in time. They let us in the room without any hesitation. Once in the room we had a problem that caused us to ask for another room. The issue was not the fault of the hotel but they took on the responsibility as if it were. The desk manager was apologetic (remember we were in the room early) and gave us a new room. She then topped off the apology with a small basket containing a bottle of wine and crackers. Class act! I really believe they were truly concerned about our satisfaction.
The hotel itself is nice. The rooms are clean and well done. The price, for Napa, was very competitive. I would have no problem recommending this hotel to anyone. It is a good hotel with service better than most “luxury” hotels. I will stay here on every future visit to Napa.
Thank you for your review. Number 1 in customer service is out goal and is emphasized on a daily basis. I am glad we got everything smoothed out and you enjoyed your accommodations. Hope to see you again soon!