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Best Western Plus Inn At The Vines
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All reviewsdenny's restaurantfront deskdenny snapa valleyfree breakfastroom was cleanbest westernswould stay here againwine countrywine tastinggood sizeeasy accesssilverado trailrooms are largeclose to downtownthird floorconvenient location
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618 - 623 of 767 reviews
Reviewed July 23, 2012

My husband and I recently travelled across stunning California for two weeks and stayed at this hotel in Napa for two nights. We had a lovely spacious room with a big balcony and a view to the pool. The room was very clean and very well designed and there was also a sitting area in the room. The bed was also very comfortable. There was a big parking area that was also included in the price. The service and staff were also wonderful. The hotel is wonderfully located in Napa - about 1 miles from downtwon Napa. And next to the hotel is Denny's restaurant where you recieve a 15% discount off breakfast. A great hotel in beautiful Napa! I also suggest you go out for dinner in Napa downtown and eat the the Allegria restaurant!

  • Stayed: June 2012, traveled as a couple
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1  Thank Wanderlust-Lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this reviewResponded August 1, 2012

We are glad you enjoyed your stay ! We are now offering a free hot breakfast at Denny's and yes, Allegria's is an amazing restaurant and one of my favorites. See you next time your in the beautiful Napa Valley.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2012

We arrived around 10:45 AM and even though check in was not until 3, they let us check right in. That made wine tasting a lot easier. The roon was very nice and clean. And for Napa the price was pretty good. The women at the front desk were extremely nice and they presented me with a little gift bag for being a rewards member. We had an issue with the Dennys connected to the hotel. They (Dennys) were extremely rude with my husband. We mentioned it the night manager at the hotel just so they would be aware and they were extremely apologetic and wanted to get us whatever food we wanted even though it wasn't their issue. We appreciated that they really cared even if it wasn't their issue. I am really impressed with this hotel and will definitely stay there again!

  • Stayed: July 2012, traveled as a couple
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2  Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwvines, Owner at Best Western Plus Inn At The Vines, responded to this reviewResponded July 17, 2012

Thank you for your review and I am glad you enjoyed your stay. Please except my appologies on behalf of Dennys ownership and managment. I have brought this sittuation to their attention and they have taken appropriate measures to ensure this will not happen in the future.

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Reviewed July 9, 2012

Overall I rate this hotel as average in some areas, and above in others.
First the good: Price considering the Napa Valley location it was a good value, at check in we received our free breakfast coupons for Denny's adjacent to hotel. The location makes it easy to get downtown, or cross the bridge to Hwy 29. Staff at the hotel was very friendly and helpful, its like they get it be friendly to your guests and they will either return or recommend your hotel to others.
Average in outside noise is noticeable, doors closing, street noise, people walking in rooms above you, showers in the morning...etc. Hotel is somewhat dated yet clean and pretty well cared for.
I would stay here again.

  • Stayed: July 2012, traveled with friends
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2  Thank pjmurph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 11, 2012

Thank you for staying with us. We are always working on upgrading our Hotel. We are in the process of adding a workout room, guest laundry and business center. Customer service is always number one with us and we will see you again on your next visit to the Napa.

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Reviewed June 28, 2012

We arrived around noon and check-in was not until 4 pm and they gave us room immediately. The room was very large and clean with a balcony. All the staff were friendly and helpful. I am a member of the Gold Crown Club for Best Western and I have been very pleased with the hotels and the prices. Nice to have a Denny's on the property also.

I would definately stay there again if ever in the area.

Room Tip: If you enjoy having a balcony ask for it when you book.
  • Stayed: June 2012, traveled as a couple
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2  Thank Kathy719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 2, 2012

We are glad we were able to check you in early. We apprieciate you being a Rewards Member! Membership has its perks. As you know early check ins, late check outs and even free room upgrades when available. We have also just started a full "free" hot breakfast in the newly remodeled Denny's on our property. Hope to see you on your 2nd trip to Napa.

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Reviewed June 24, 2012

We arrived at the hotel at 02am after getting lost for about 40 minutes. The receptionist Ann Garchkov was very kind, efficient, courteous and pleasant. She was so wonderful. Our stay was very nice and comfortable. We would definitely come back next time.

  • Stayed: June 2012, traveled with family
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2  Thank peacenkh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 2, 2012

Ann is one of the newest member to our front desk crew and I am glad she made your check-in smooth. Come back and see us again soon now that you know where we are.

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