Stayed here two times already. The first time was about four years ago when I hosted a bachelorette party here. Both times I've stayed in the 2 bedroom suite. On both occasions this resort did not disappoint. Actually since the first time that I've stayed much has been added to the property. A bowling alley as well as a bar that stays open until 2 am on the weekends has been added along with another wing of rooms.
This past weekend we stayed at this hotel since we were attending Bottle Rock and everything else downtown was sold out and/or a ridiculous price. One thing that you have to know is that this hotel is located in the very beginning of Napa, the drive into downtown Napa is less than 10 minutes away. It's not that far from the heart of downtown Napa but I guess that's one of the reasons why I am giving it four stars instead of five.
Another reason of the rating is because this past weekend the whole shuttle/transportation to Bottle Rock was a nightmare. Either Napa is just not a good place for this type of a concert or you really have to plan ahead and stay walking distance from the Napa Valley Expo. Instead of dealing with the long lines of first taking a shuttle to the main shuttle/bus/parking pass area and then waiting to hop onto a bigger bus to be taken directly to BR, we tried taking the Meritage's regular shuttle bus that the hotel offers to downtown Napa. The ride to downtown Napa went smoothly. We were even given a card to call the hotel back to make sure that the shuttle knew we were waiting for their last shuttle. So as the concert ended and the long lines of people waited to take the big buses back to the main shuttle/parking pass lot, I called way in advance about an hour and twenty minutes to the Meritage to notify them that our party of nine would be waiting at the same drop off spot where they left us. I asked the associate many times where we needed to be waiting. As the time for our pick-up approached I noticed that there was a black sprinter waiting inside of the Oxbow Market parking lot, so I called the hotel back and asked the associate if that is our shuttle. The associate specifically said that their shuttles never pick up in the parking lot but across the street of the Oxbow Market, so I did not question the associate. The time for our pick-up at 10:45 pm passed and I called back at 11:00 pm and once again the associate told me to keep an eye out for a white Expedition or a black Mercedes van. Our party of nine kept a look out for those types of cars, we even kept an eye out for anything that said Meritage. By 11:30 pm we did not see any cars with the descriptions given. I called the hotel back once again and this time another associate told me that there should be three shuttles circling around and that one should be on its way. We waited for over an hour and no one from the hotel came by to pick us up and the hotel had no answers for us except that maybe the drivers were stuck in traffic because of the concert. Taxi companies were backed up and Uber even had a wait time of 30 minutes or more. Luckily a private car company passed by and was able to take us back to the hotel at around 12 am. As we drove back there was no traffic going towards Napa, so we wondered what actually happened to three shuttles that were driving around downtown Napa.
I was mostly disappointed because out of all the three different associates I spoke with about the shuttle, no one was able to give me the right information about where we were going to get picked up. Turns out the black Sprinter that I called about in the beginning was probably our shuttle and picked up only three people. Shouldn't they have been wondering or asked where the other six people were for the party of nine that called for the shuttle? I just think that the drivers should know for sure who they are picking up, especially if the party calls in for a shuttle to pick them up at one of the specific times that hotel lists as the schedule of the shuttle.
In the end, Kyle the manager was very kind and apologetic about what had happened and covered the cost for our private car that took us back to the hotel. I understand that they were dealing with a high volume of people and many factors came into play that night.
All in all, I definitely would stay at this property again but never again on the weekend of Bottle Rock or any other event where the transportation gets this bad in Napa.
- Official Description (provided by the hotel):
- Your Vino Bello suite is designed to complement your Napa Valley getaway with quiet space and luxurious appointments. Choose from 64 studio, one bedroom or two bedroom condominium-style suites, all decorated with Old World Tuscan charm that blends with the surrounding vine-covered hills to welcome you with style and grace. This is wine country at its best. Here you’ll find luxurious accommodations, fine amenities and gracious service, all designed to make your visit to Napa Valley a memorable one. Whether you choose to taste your way through countless Napa Valley wineries, venture into the hills on horseback, bicycle through quaint villages, or float above it all in a hot-air balloon, you’ll return to find first class amenities at Vino Bello Resort. ... more less
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- Also Known As:
- Vino Bello Hotel Napa
- Vino Bello Napa
- Vino Bello Resort Napa, Napa Valley, CA