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“Nice” 4 of 5 stars
Review of The Meritage Resort and Spa

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The Meritage Resort and Spa
Ranked #13 of 30 Hotels in Napa
Certificate of Excellence
Michigan
Level Contributor
64 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Nice”
4 of 5 stars Reviewed July 18, 2013 via mobile

Clean nice rooms. Wine tasting okay decently priced. Overall appearance nice. Free bottle wine and two waters. Parking easy. Free shuttle to napa downtown. Farmers market in Thursdays nice. Everything in one.

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank totterd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, July 20, 2013
Thanks for visiting The Meritage Resort and Spa and for taking the time to share your experience with us. It's a pleasure to share our all-encompassing facility with you, and I'm happy to hear that you enjoyed the many amenities offered to our valued guests. Please reach out the next time you crave the perfect escape; we'd love the opportunity to host you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,509 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (436)
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English first
Denver, Colorado
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 17, 2013

Hotel and grounds are nice, but not at the $350 a night range. Would have been happier paying $100 less per night. Wanted to try a quick massage, but they didn't return my call.

Blend cafe is nice for a coffee shop...staff was very friendly.

Seemed more geared for a couple of conferences that were there during our stay.

Room Tip: Rooms are small for price
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  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank lrsmith62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, July 18, 2013
Thanks for being our guest and for taking the time to share your experience with us. I'm glad to hear that your overall experience was a pleasant one, and I apologize for the missed opportunity to share the pampering of Spa Terra with you. We'd love a second chance to showcase the wide array of amenities offered within our special oasis, and we hope that you'll reach out to us again the next time you visit the area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
110 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed July 17, 2013 via mobile

My first stay at this fine resort and spa. Stayed me night while attending the National IPA Premier Partner Summit.

Room, spacious, well decorated, comfortable bed. Bathroom large (what's with all the tiny bathrooms in most places?) with double sink and larger shower (no tub), nice toiletries, and two comfy robes. Complimentary bottle of wine and two water bottles in mini fridge. Spacious patio overlooking vineyard with two chairs and table. Entry light (along with closet light) can only be turned on by placing your room key in slot by light switch (kinda odd).

Fitness center - well equipped (for hotel). Treadmills facing large glass doors that all slide back to give outdoor feel (during nice weather obviously. Water cups for water cooler too small, no bottled water.

Adult pool. Good size, plenty of seating, lounge chairs, tables etc. several cabanas for daily rental. Poolside service was good. Several lounge chairs were broken (very obvious). When I mentioned it, Engineering came quickly to repair/remove. Next day, same thing (lounge chair broken). To sure why the staff doesn't take care being proactive to repair or remove broken chairs.

Dinner - had dinner in the wine cave (large catered event). Food was good as well as the service. Bar setup for event displayed drink selection. When I asked for one of the beers displayed, iwas told they did not have. Really? Then take down the display bottle.

Checkout - because I was staying for a meeting, I requested a late checkout (normal checkout is 11:00 am - a tad early IMO). Front desk advised me I could have a 3:00 checkout for a additional $30. When I called back a few minutes later, other staff said it was $50. I explained I was just quoted $30, and they honored it. When I returned to my room at 2:00 to pack and check out, my room key had been shut off (apparently they did not code my key for late checkout. I had to call for someone to let me in my room.

Crush Lounge - nice little bar with 6 lane bowling alley and shuffle board table. Had a lot of fun networking with summit attendees.

Location - next to highway in an industrial area.

Facility - very large hotel/spa with multiple buildings. Grounds well kept and very clean. Staff friendly.

Overall a very nice place and highly recommend. Just a few shortcomings that result in "1 less star".

Stayed July 2013, traveled on business
Helpful?
1 Thank Joebuyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, July 18, 2013
Many thanks for being a guest of The Meritage Resort and for taking the opportunity to share your experience with us. It's an honor to host first time guests and to introduce them to the quiet luxuries of our special resort. I'm glad to hear that you enjoyed your room and our various amenities, and I apologies for any miscommunications regarding your late departure. I'll certainly pass these concerns along to our team to prevent reoccurrence, and we hope that you'll reach out in the future to experience more of tranquil oasis.
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Beverly Hills, California
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 stars Reviewed July 15, 2013

Napa has been known for many years as the wine country gateway to quaint and fabulous. This obscene monstrosity is anything BUT. Having never been to Napa before I truly had the expectation of a wonderful and beautiful "resort" that would offer a personalized and exceptionally hospitable experience and what we got was anything BUT. It started by arriving to the property where we could not find parking anywhere in a parking lot that was the size of a Walmart store. (there was no valet). The attendant there to assist with bags did not seem busy however despite our lugging the bags over 2 levels of parking he didn't offer to help or even a "welcome". The front desk agent was unfriendly and not helpful with suggestions or offer any assistance. He was clearly there to do a job and being helpful was not one of them. Our room was in the same building as check in thankfully because after hours of driving we certainly had no energy to drag our bags to the number of buildings that this property housed trying to locate the unit. We arrived to the unit to find that this building was still under construction and the hallways had plastic on the floors leading us to our room. The room was clean and new but clearly lacked the attention to details of a "luxury" property, most comparable to a Holiday Inn Express Plus. Our view was of the next building an it's air conditioning unit- quite pleasant. We woke up to the noise of generators and electric sanders working away in the building bright and early. We found the entire staff (front desk, cafe, housekeepers) to be indifferent, unhappy, and unhelpful. This all for the price of 350.00 per night left us with a horrible impression. Given we had just stayed at the Fairmont and Four Seasons during our trip it is to honestly say that this property boasts of something they are clearly not set up to provide. Napa is a beautiful and quaint little city and unless you enjoy the large scale and impersonal type properties with no character or feeling I would suggest ANYWHERE BUT this property. Yes it is clean. Yes it is new. But it is definitely NOT what most people come to Napa to experience.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank R D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, July 17, 2013
Thanks for being a guest of The Meritage and for taking the time to share your feedback with us. While customer service is at the forefront of our operations, it is clear that we fell short of the mark during your visit. We'd love to discuss this further with you, and we encourage you to reach out to Sam El-Rabaa, our Director of Operations: selrabaa@themeritageresort.com or 707-251-1913. Many thanks again for your time, and we hope to speak more with you soon.
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Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 11, 2013

I honestly could not believe how accomadating the staff was!!! I can't think of a negitive thing to say about our stay. Thank you Cinnamen for your beyond great service!!! The rooms were exceptioally clean. Breakfast yummy!! The grounds were beautiful. Wish I had been able to stay much longer.

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sandie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, July 12, 2013
Thanks for being our guest and for taking the time to share your feedback with us, Sandie. We couldn't be more happy that you enjoyed your visit, and I will be sure to pass your kind words along to our dedicated team. We hope that you'll reach out the next time you need the tranquility of our escape from it all; we'd love to set you up with another world-class experience! Thanks again for your time and review. We hope to see more of you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 9, 2013

We were lucky enough to stay here on a groupon deal.

Had an exceptional stay, the place is beautiful. We had a patio overlooking the adult pool. Pretty entertaining watching high maintenance people try and out do each other, LOL.

We were taken care of in every way imaginable.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jason I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, July 10, 2013
Thanks for being our guest and for taking the opportunity to share your experience with us, Jason. I'm glad to hear that you enjoyed our resort and that its many views lent themselves to a memorable stay. Please reach out the next time you visit the area; we'd love to share more of our sights and spaces with you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Starlight, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

The Meritage Resort is a lovely place to stay in Napa! Located just below the signature winemaker statue that symbolizes your arrival to Napa, you are conveniently located to travel either into Napa or onto Sonoma. This resort has great dining options, plenty of areas with outdoor seating & fireplaces to enjoy your wine purchases of the day, great options for any young family members such as bowling lanes & the pool, and a full service SPA & tasting room located in an underground cave - all very unique. The rooms are comfy, spacious, clean, and very well decorated. Would definitely recommend this property to other family & friends!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Dana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, July 9, 2013
Thanks for being our guest and for taking the opportunity to share such kind words with us, Dana. We're thrilled to hear that you enjoyed our many, family friendly amenities and the spacious beauty of our world-class facility. We hope that you'll reach out again to experience more of our world-class offerings. Whether with family, friends, or on a relaxing escape all your own, The Meritage Resort and Spa has just what you need for that perfect escape! Thanks again for your time and review; we hope to see more of you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Meritage Resort and Spa

Property: The Meritage Resort and Spa
Address: 875 Bordeaux Way, Napa, CA 94558-7524
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Napa
#6 Luxury Hotel in Napa
#9 Business Hotel in Napa
#14 Family Hotel in Napa
#15 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Meritage Resort and Spa 4*
Number of rooms: 322
Official Description (provided by the hotel):
Set against the rolling vineyards of California's Wine Country, The Meritage Resort and Spa illuminates with gracious hospitality, unrivaled amenities, culinary delights, and a wine and spa experience that you'll never forget. Here you can enjoy the best of Napa Valley without leaving the hotel grounds - wine tasting, award-winning cuisine, rejuvenating spa treatments, bowling, and luxurious accommodations over on 32 acres of stunning real estate. The Meritage Resort offers the perfect blend for the perfect stay. After the resort opened in 2006 and the Estate Cave opened in 2007, it expanded with a $40 million enhancement in Spring 2012, followed by a revitalization of the main resort in early 2014, to deliver guests the ultimate Four-Diamond Napa Valley resort experience. We Are Napa. ... more   less 
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Also Known As:
The Meritage Hotel Napa
Meritage Hotel Napa
Meritage Resort Napa
The Meritage Resort And Spa Napa, Napa Valley, CA

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