We loved everything about it. The vineyard in the resort, the restaurants, the pool, the outside fire areas, Spa is the best. So romantic. It started out rocky....with us not reviewing our booking close enough and missing 2 days on both sides of our vacations accommodations. When we checked in we realized we were missing the last night at Meritage and the last night in San Fran. We frantically called our Timeshare company to resolve it. They were of NO help and told us there was nothing anywhere in the area of Napa or SanFran, leaving us no options. We didn't know what to do so went and talked to the resort front desk Manager and he was GREAT! What a life saver. He saved our vacation. He not only got us a room at the Mertage but he called and had our timeshare company do the point transfer. He then called San Fran and did the same for the hotel there. Wow - what a guy!!!! Now that is customer service. We are going back and recommending to all. We loved everything about it.
- Official Description (provided by the hotel):
- Set against the rolling vineyards of California's Wine Country, The Meritage Resort and Spa illuminates with gracious hospitality, unrivaled amenities, culinary delights, and a wine and spa experience that you'll never forget. Here you can enjoy the best of Napa Valley without leaving the hotel grounds - wine tasting, award-winning cuisine, rejuvenating spa treatments, bowling, and luxurious accommodations over on 32 acres of stunning real estate. The Meritage Resort offers the perfect blend for the perfect stay. After the resort opened in 2006 and the Estate Cave opened in 2007, it expanded with a $40 million enhancement in Spring 2012, followed by a revitalization of the main resort in early 2014, to deliver guests the ultimate Four-Diamond Napa Valley resort experience. We Are Napa. ... more less
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- Also Known As:
- The Meritage Hotel Napa
- Meritage Hotel Napa
- Meritage Resort Napa
- The Meritage Resort And Spa Napa, Napa Valley, CA