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The Meritage Resort and Spa
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Reviews (2,108)
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Reviewed October 24, 2011

My husband whisked me away for my Birthday and from the moment we got there they we extremely accommodating! They even had a Happy Birthday card and chocolates delivered to our room right after we arrived as well as posted a Happy Birthday announcement to me in the front. The concierge helped us with coupons and directions for vineyards. We walked through the onsite vineyard every morning and while we didn't get to take advantage of the spa or tasting room, we did look inside of them and they were INCREDIBLE! Our upgraded suite was AMAZING (can you say jacuzzi tub and AMAZINGLY comfortable beds?!). The food and bar were excellent. The workout room was enough (not super fancy, but was still able to get a workout in). I would also highly recommend Hidden Napa Jeep Tours for an AMAZING, PRIVATE tour of Napa (www.HiddenNapa.com). It was our first time in Napa and definitely not our last. We will be back. Thank you Meritage for making this such a fabulous trip!

Room Tip: Just ask! The front desk is VERY nice!
  • Stayed: October 2011, traveled as a couple
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Thank TheBrangTeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this reviewResponded January 4, 2013

Thank you for an outstanding review! We are thrilled to hear how much you enjoyed your stay, and we look forward to your return. We are happy to know you made us a part of a special day, and we hope to do it again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 20, 2011

stayed here with spouse on business. i am a jogger/ walker but there is no place to do either...surrounded by freeways with the connection of a very small business park.... so in the future will try to stay in a more scenic area where you don't have to take the car to go anywhere. other than that...very nice staff, room was nice and the rate was good. lobby attractive, etc. so you won't be disappointed if you don't care about being able to walk outside your hotel.

  • Stayed: October 2011, traveled on business
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Thank theatregoer002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 8, 2012

Thank you for taking the time to review us! We apologize that you weren't able to find a suitable walking/jogging area. We have a great hiking trail that leads you through the vineyards on the property. Please join us again soon, and give the trails a try. We hope to see you again!

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Reviewed October 17, 2011

This hotel was a big disapointment. I am not one to complain as I make the best out of every situation but before booking this hotel, please consider:
- The rooms are totally out dated and the walls were so dusty. I feel like it needed a really good scrubbing before we got there
- The conceirge was rude every time I asked about something I was treated like an inconvienience
- The food and drinks were over priced and not good at all. I have no problem paying $15 for a cocktail but it must at least be good
- The premises feels totally outdated
- Pool was okay but you must bring your own towels and there is no wait staff for food/drink by the pool
- Location is terrible (can't walk ANYWHERE...even to buy a bottle of water)
- Problem getting the room cleaned (after calling 4 times they finally came).

Room Tip: Don't stay here! if you do, look over the pool and vines
  • Stayed: October 2011, traveled as a couple
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1  Thank lauryn_373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageResort1, General Manager at The Meritage Resort and Spa, responded to this reviewResponded October 18, 2011

Thank you for choosing the Meritage Resort and Spa as your destination in The Napa Valley. I am extremely disappointed that your stay with us was less than stellar, and apologize that your issues were not rectified before you departed. I would like to reassure you that we consider cleanliness and service as two of the most important elements of our makeup and take our guests feedback very seriously. I hope you have the time to discuss your overall experience personally and if you do, please call me at your convenience. I'll look forward to hearing from you.

Michael M. Palmer, CHA
General Manager
(707)251-1901

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Reviewed October 14, 2011

We had a brief stay at the Meritage and thought it was terrific. The ambiance was lovely with the pool, fireplace, and hottub. We didn't get a chance to walk through the vineyard, but our room overlooked it. Very nice

Room Tip: Ask for a room away from the construction. If you do this, you won't know it is happening
  • Stayed: October 2011, traveled as a couple
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Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 8, 2012

Thank you for your review! We are ecstatic that you had a wonderful time, and look forward to seeing you again soon!

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Reviewed October 13, 2011

We had a wonderful introduction to the beauty of Napa and all its fantastic wineries at the Meritage. We enjoyed fun and interesting tastings in the Trinitas tasting room with knowledgeable staff, plus one of the best massages I ever experienced in the Spa Terra, complete with an unexpected glass of champagne at the conclusion. Staff was very accommodating, our room overlooking the pool and vineyard was relaxing. All on all a fun time for all.

  • Stayed: October 2011, traveled with friends
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Thank Pat P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 8, 2012

Thank you for your excellent review! We are pleased to hear you enjoyed your first time in Napa, and we look forward to having you stay with us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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