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“Excellent, low-key service”

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The Meritage Resort and Spa
Ranked #14 of 30 Hotels in Napa
Certificate of Excellence
N California
Level 6 Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Excellent, low-key service”
Reviewed June 8, 2011

I stayed at the Meritage recently for a business meeting, and was very satisfied. The service and facilities were top-notch, resolving requests without any fuss or hassle. I thought the staff were some of the best I've seen, not getting in the way when we wanted to do things ourselves, but at hand and effective for any services we needed.

Rooms and facilities were typical luxury hotel. There's a vinyard on the hillside behind the hotel that you can walk around, but otherwise nothing of interest in walking distance. While everything was done well at the hotel, at the same time, it didn't have anything (like great views or walkable location) that really drew me to want to make a priority to come back on a personal trip. I didn't try any of the spa services; those might make more of a draw for some people.

  • Stayed May 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank curmudgeon99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageResort, General Manager at The Meritage Resort and Spa, responded to this review, June 23, 2011
Thank you for spending your business trip with us at The Meritage Resort and Spa. I am happy to hear you enjoyed your stay with us and can ensure you an enjoyable visit if you do decide to return on a leisure getaway. I’m disappointed you did not get to experience Spa Terra and Trinitas Tasting Room and hope you get the opportunity to indulge in the property some time soon.

Michael Palmer, CHA
General Manager
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  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Biel, Switzerland
Level 5 Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 8, 2011

We stayed at the Meritage Resort and Spa for two nights at the beginning of our vacation. We found the location a little strange. The hotel is located in some sort of a business park off the highway. Our room was nice, the bed comfortable, the view... in some sort of a backyard and staff access. There's nothing really great and nothing bad I can say about the place. Most probably there are nicer places to stay in and around Napa but it served our need for a two night stay.

  • Stayed April 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank swibee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageResort, General Manager at The Meritage Resort and Spa, responded to this review, June 23, 2011
Thank you for choosing the Meritage Resort to spend your time in The Napa Valley. I’m disappointed we did not meet your expectations and would like to personally discuss your experience with you. Please contact me directly so I can ensure you receive a beautiful view and an enjoyable stay when you decide to return.

Michael M. Palmer, CHA
General Manager
707-251-1901
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Redondo Beach, California
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 3, 2011

I've stayed at many resort hotels. The Meritage did not come close to resort hotel accommodations or service experience. Even though we had booked months in advance, we were originally put in a handicapped equipped room (which is fabulous if you required those conveniences). It also had very little natural light. When we asked for a different room, we were put right next to the stairwell and within earshot of the lobby. At 2:00 in the morning, I was awakened by the sound of vacuums, which I assume was coming from the lobby. The service in the restaurant was terrible and the food just average. It is in the middle of nowhere and with very limited restaurant options and conveniences, such as a coffe shop, on the property. I would never stay there again and certainly would not recommend it to others.

  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Becky F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at The Meritage Resort and Spa, responded to this review, July 8, 2012
Thank you for reviewing us! We apologize for any inconveniences you may have gone through while staying with us. Your comments have been addressed, and we hope that you'll try us again to get the full and accurate experience we intend to portray to our guests. Please join us again soon!
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Del Mar, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 1, 2011

We were looking forward for this trip!!! We save some money, scheduled a baby siter to watch the kids and fly to SF, drove to Napa al cheer up. Well, this hotel is nothing but a little hotel. Why $300/night, I don't get it. We din't get what promised and were very upset. The cave Spa which is promoted in every brochure and in the hotel's name "The Meritage Resourt and Spa" is a falls information. The spa we were told by Piter from the front desk is a SEPERATE BUSINESS!!! as a guest of the hotel we could not get an appointment nor come and join the facility, such as the steam room or Jacquzi. We were told by the Spa Host that we could not come on the weekend because its booked by out side guest...and there were NO ONE in the SPA. Michael, the manager said the sam thing, the Spa is a seperate business and not part of the hotel!!! The councier keep calling our room looking for us to give us a "welcome gift"...it ends up she was trying to have up come to a 3 hour meeting to buy a time share...6:30 am Monday morning we heard this horrobile sound, looking at the window, we saw the mini people blowing pestasice all over the vines across the hotel.
Well people, save your money and go to another hotel!!!!

Room Tip: get the pool view, there is constraction site fros
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  • Stayed May 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank travel4fun4000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageHotelManager, Manager at The Meritage Resort and Spa, responded to this review, January 4, 2013
Thank you for your review. We apologize deeply if we were not able to live up to your expectations or if any information you were given was misleading. We hope that you'll give us another chance, and we look forward to your return. Please come again soon!
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Windham, NH
2 reviews
Reviewed May 19, 2011

I just returned from a weeks vacation in Napa and San Francisco. During our stay in Napa we stayed at The Meritage Resort and Spa. We arrived at the hotel were immediately upgraded to a "room with a view" and a bottle of wine. Our room was spacious - two double beds with a flat screen TV. They also offer complementary DVD's and a bag of popcorn to go with it. Our room was spotless and the bathroom worked well with double sinks and a separate area for the toilet. The hotel offers a complementary shuttle which we used nightly to take us to either a restaurant or to the Napa Wine Train. They have their own vineyard with a beautiful spa and wine cave we enjoyed a complementary tasting during our stay. I have to say that the staff couldn't have been nicer or more helpful. We had a wonderful stay and would certainly return.

Room Tip: I found a great rate on Expedia.
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  • Stayed May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NHJoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageResort, General Manager at The Meritage Resort and Spa, responded to this review, June 23, 2011
The title says it all. I thank you for your positive feedback as we do have a wonderful staff here at the resort and it’s always reassuring to hear it from guests as we so often do. I’m happy to hear you enjoyed all of our amenities and will look forward to your return stay in the near future.

Michael M. Palmer, CHA
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sctiger
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 17, 2011

Joined a couple friends and wife in napa for 2 nights and made the mistake of staying here. The pros: Nice staff, and to our surprise offered a free shuttle service!
Cons: LOCATION!! You are 5-7 minutes out from downtown Napa, but drive through car dealers, home depots etc...to get anywhere. Just really was nothing special at all to the place, you feel like their goal was to be as large a resort as possible, and was nothing more than a glorified Holiday INN.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sctiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at The Meritage Resort and Spa, responded to this review, July 8, 2012
Thank you for reviewing us! We appreciate your comments and feedback. We apologize if our resort did not live up to your expectations, and hope that next time you'll join us for dining at the Siena Restaurant or some bowling at the Crush Ultra Lounge. Please try us again, and we hope to see you soon!
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Dallas, Texas
Level 5 Contributor
78 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed May 16, 2011

We stayed at the Meritage May 12 to May 15th.

It appears the Hotel is lacking in overall management and Customer Focus. Here are examples of why I say this.

On the first night went to the lobby bar to have a drink, waited over 20 minutes without even an acknowledgement of the bartender. And the bar only had about 5 customers in it. We left and drove into Napa to get batter service.

Spent over $ 400.00 at the Spa, the attendants in the dressing rooms were great, however no hot water in the showers and only comment form front desk we are working on it and we will take a little off you bill, still have not seen that.

Went to the restaurant for breakfast, waited 10 minutes to be seated, again very few people eating at tables most of the tables were empty but still had dirty dishes on them. After being seated took 15 minutes to get have our order taken, then another 30 minutes for the food. This was a simple breakfast not full meals. Service very slow and not customer focused.

We decided to go to the wine tasting room. All over the hotel were notes (even on the room key) go to wine tasting 2 for 1 if you are staying at the hotel. The next day I noticed out invoice and they changed us for two wine tastings. I went to the front desk to ask about this and the front desk said…” I can print your invoice and you can walk over there and ask them why they charged your wrong”, once again lack of customer focus.
In the three days we were there we spent $ 1,600.00 for the room and Spa, defiantly not worth it. I would recommend staying at one of the hotels in downtown Napa and not out in the business park.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MJRLdal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MeritageResort, General Manager at The Meritage Resort and Spa, responded to this review, May 24, 2011
Thank you for your feedback regarding your most recent stay. Each of your “customer service” experiences lacked attentiveness and in a few cases some “ownership”. I’ve shared all four of your examples with the appropriate staff members and will use this case as a great example of “service failures” during our next team member training. We appreciate you sharing your experience with us.

I would like to ensure that you did receive compensation for the water issue in Spa Terra on the day of your spa services. Please contact me directly at 707-251-1901.

Michael M. Palmer, CHA
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Meritage Resort and Spa

Property: The Meritage Resort and Spa
Address: 875 Bordeaux Way, Napa, CA 94558-7524
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Napa
#6 Luxury Hotel in Napa
#9 Business Hotel in Napa
#14 Family Hotel in Napa
#15 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Meritage Resort and Spa 4*
Number of rooms: 322
Official Description (provided by the hotel):
Set against the rolling vineyards of California's Wine Country, The Meritage Resort and Spa illuminates with gracious hospitality, unrivaled amenities, culinary delights, and a wine and spa experience that you'll never forget. Here you can enjoy the best of Napa Valley without leaving the hotel grounds - wine tasting, award-winning cuisine, rejuvenating spa treatments, bowling, and luxurious accommodations over on 32 acres of stunning real estate. The Meritage Resort offers the perfect blend for the perfect stay. After the resort opened in 2006 and the Estate Cave opened in 2007, it expanded with a $40 million enhancement in Spring 2012, followed by a revitalization of the main resort in early 2014, to deliver guests the ultimate Four-Diamond Napa Valley resort experience. We Are Napa. ... more   less 
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Also Known As:
The Meritage Hotel Napa
Meritage Hotel Napa
Meritage Resort Napa
The Meritage Resort And Spa Napa, Napa Valley, CA

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