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Napa
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Traveler rating
358
135
49
28
19
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All reviews oxbow market great location front desk ox bow market napa river walking path outside patio glass of wine lovely hotel short walk continental breakfast mini bar close to downtown valet parking napa trip happy hour perfect stay
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Reviewed 5 weeks ago via mobile

I accidentally booked the wrong day, and didn’t realize it until we we’re at the hotel and ready check in. it was such a stressful situation, but Jeannette put us at ease immediate by offering us wine while she tries to find us a room.
Not only was she able to find us a room but also even gave us an upgrade!

She truly saved our trip and we’re excited to come back again after such a wonderful experience!

Date of stay: January 2020
Trip type: Traveled with friends
Thank 528alexaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeanCastorena, Director of Rooms at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded 4 weeks ago

Hello 528alexaf,

Thank you for sharing your experience you had with Jeannette. She is wonderful at taking care of all of our guests, I will definitely share this feedback with her and the team. Thank you again and we look forward to welcoming you back in the near future!

Warm Regards,
Dean Castorena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020

Stayed at the River Terrace Inn for a birthday celebration and by our fault had messed up the reservation. Ricardo helped us troubleshoot and then was able to get us a lovely room at the last minute. He was so patient and went above and beyond our expectations in making what would have been a stressful start to our night just easy.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sara f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeanCastorena, Director of Rooms at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded January 18, 2020

Hi Sara F - Thank you for sharing your experience from your recent stay with us. We are thrilled Ricardo was able to resolve the situation for you so you could continue to celebrate! Thank you again Sara and happy belated birthday! Looking forward to welcoming you back soon!

Warm Regards,

Dean Castorena

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Reviewed January 14, 2020

Our stay here was absolutely amazing. From the wine at check in, to the most wonderful reception desk attendant Ricardo, to the most beautiful views of the river from our room, and the most amazing breakfast. We especially enjoyed all the staff. Everyone was so accommodating and friendly. We have wonderful service from the bartender Jeff. We will definitely return when we are back in the area.

Date of stay: January 2020
Trip type: Traveled with friends
Thank Lucytraveler44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaWill, General Manager at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded January 17, 2020

Hi Lucy,

Thanks for the amazing review! Your enjoyment of every part of your stay, from the room and view to breakfast and bar service, is just the feedback that drives our team! It's especially gratifying to see Ricardo and Jeff singled out for praise. They are both wonderful to work with and go the extra mile for our guests. We'll see you next time.

Kind regards,

Will Farrow, general manager

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Reviewed January 14, 2020 via mobile

We had a wonderful stay at this beautiful little hotel- very centrally located, phenomenal view/outdoor area on the river, and great service all around! Ricardo in reception was extremely helpful and accommodating with all of our needs & gave great recommendations about the area! Jeff in the restaurant was very nice, gave exceptional service, and was so fun to talk with! We felt so at home and welcome the whole time. We will absolutely return when we are back in the area!

Date of stay: January 2020
Trip type: Traveled with friends
Thank paigelsams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaWill, General Manager at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded 4 weeks ago

Hi Paige,

Thank you for the raves and recommendation! We're delighted that you loved our location, views and great service, especially from Ricardo and Jeff. They're both wonderful to work with and love seeing comments like yours in reviews! We're glad you'll be back and hope you bring your friends too.

Best regards,

Will Farrow, general manager

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Reviewed January 13, 2020 via mobile

A beautiful hotel along the Napa River. A great bar area with music in the evenings and outdoor fire pit area .

We had a lovely balcony with river view and
huge room with jacuzzi tub.

Staff and checking in was great !

A must visit when you are in Napa

Date of stay: January 2020
Trip type: Traveled as a couple
Thank JanetPozzuoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NapaWill, General Manager at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded January 17, 2020

Hi Janet,

Thank you for the strong recommendation and 5-star review! We're so glad you enjoyed the outdoor space and your deluxe room with a jetted tub. But we're especially pleased that you mentioned our great team. They are truly what sets us apart! Come visit us all again soon.

Regards,

Will Farrow, general manager

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