Didn't really get to experience the customer service. No problems checking in or out. The complimentary breakfast buffet was okay. It consist of coffee, juices, variety of pastries, salami, scrambled eggs and cereal. They were slow to refill the food.
I think the hotel went cheap on the building material, I could hear the vacuum in the morning... can't figure out if it was from upstairs from the room or the next door. I could hear children jumping upstairs and people talking next door.
the "jacuzzi" tub is a regular size tub w/jets.... the room we had is the deluxe river view room... no point in paying extra for the view since the hotel is surrounded by two poorly maintained empty land sites.
the bed wasn't comfy... it was too soft for me.
if you have the money to spend, I would probably go somewhere else.
- Official Description (provided by the hotel):
- Less than an hour's drive from San Francisco and the Bay Area, the River Terrace Inn, a luxury Napa Valley hotel, offers the perfect Napa retreat. With its refined, pastoral charm and innovative features, our casually elegant Napa Valley hotel is the perfect balance of Wine Country serenity and urban hospitality. Discover wine country in Napa Valley, a peaceful sanctuary nestled among lush, rolling hills, a sea of vivid wildflowers, and radiant vineyards. Set in the heart of the Napa Valley Wine Country, River Terrace Inn features luxurious accommodations, personalized services, and a pristine riverfront setting. The River Terrace Inn is an enchanting blend of modern elegance, laid-back California charm and the energy of downtown Napa. ... more less
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- Also Known As:
- River Terrace Hotel Napa
- River Terrace Napa
- River Terrace Inn, A Noble House Hotel Napa, Napa Valley, CA