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“Good starting place” 4 of 5 stars
Review of River Terrace Inn, A Noble House Hotel

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River Terrace Inn, A Noble House Hotel
Ranked #7 of 30 Hotels in Napa
Certificate of Excellence
Austin, Texas
Level Contributor
5 reviews
“Good starting place”
4 of 5 stars Reviewed October 2, 2013

The rooms were average for the price paid. The AC was a bit loud and we could hear partiers in the rooms beside us. It's a good starting point for people wanting to tour the wine country because you can tour wineries by day and spend an evening in downtown Napa. It is also close to the wine train depot.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Then_trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, October 3, 2013
Hello, thank you for your recent stay with us. We are glad you were able to benefit from our convenient location and got to explore the area of Napa including, of course, the wineries. We appreciate you taking the time to leave us a review. We hope you join us again in the future.
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1,496 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (373)
Date | Rating
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English first
Phila, PA
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 1, 2013

The Inn was very nice. Rooms were clean, bed was good, pool was a bit small, but we weren't there to swim. The air conditioner in the room was ok, seemed to come on every 5 minutes, and it was a bit loud. As others have said, great location for walking to downtown Napa, and the Riverwalk. The breakfast package was great, the restaurant, Cuvee is a great place for food or drinks. It's across the parking lot, very close. And there is a bar in the lobby which is good too. We liked the outdoor fire pit too. We enjoyed our stay and would come back.

Room Tip: Go for the breakfast package. We usually skipped lunch while wine touring and just had a late break...
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank TravlnGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, October 2, 2013
Thank you for being a recent guest of ours. We are happy you enjoyed your stay and that you were able to benefit from our prime location to tour different parts of Napa. We appreciate you taking a moment to leave us your kind review and we look to forward to your next visit with us!
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Atlanta, Georgia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed September 30, 2013

My husband and I just returned from a 4 night stay at the River Terrace Inn. This trip was to celebrate our 10 year wedding anniversary. I booked the hotel a few months ago and reserved a King River View room. The cost was fairly high, but I wanted this to be special so I opted for the more expensive room. I even called the hotel a month prior to our visit and told them that we were celebrating our 10th anniversary and would appreciate if they could give us the best view possible. We arrived at the hotel last Wednesday night after a very long and exhausting travel day. When we arrived we were told that we had been "downgraded" and would not be booked in our reserved river view room. She said that they had overbooked the hotel and the manager had decided to downgrade us! You can only imagine my disappointment and frustration!
The only concession they offered us was to take $20 off our booked rate! That was the normal rate for the parking lot room anyway! The manager was not available until the next day. He was less than sympathetic and did not geniunely seem to care that he had started our trip on the wrong note. I had initially asked to be moved to the river view room the next day, but decided against it because of the inconvenience of having to pack up and move. The manager said that he would stay in touch with us to make sure we were ok, but we never heard from him again. At the very minimum you would expect a bottle of wine to be sent to the room or some way of saying sorry that we "downgraded" such a special occasion, but nothing. In addition, my husband had emailed the hotel prior to our stay to ask about flowers being sent to our room, but no one ever responded.
It is a shame because this is a nice, clean hotel in a very convenient area. We would really have recommended this hotel had it not been for the poor customer service.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
5 Thank Jennifer389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, October 7, 2013
Dear Jennifer389, thank you for your review and thank you for choosing the River Terrace Inn. I sincerely apologize that your stay wasn’t up to your expectations. I know that although we did have the Riverview King on the second day of your trip, moving rooms can be an inconvenience. Not having your booked room type was our mistake and wish this would have never happened. At River Terrace Inn, customer service is our highest priority, and your comments will help us to improve. I do thank you for your comments about the hotel being “Nice and clean” and will pass this message along our housekeeping staff. I invite you back to our property in the future and apologize again for your experience. Warm regards.
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Boca Raton
Level Contributor
112 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed September 30, 2013

We needed one night and boy did we pay for it! That being said....we had a lovely room on the first floor with no view. We only slept in the room though so view didn't matter. We walked to the Oxbow Market and truly enjoyed that experience...we ate at the Mexican Restaurant and had cupcakes from the cupcake place. It was a really good experience!

  • Stayed September 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Tropinkalscom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, October 1, 2013
Hi, we thank you for being a recent guest of ours. We are happy you were able to benefit from our great location and enjoy the Napa area. We appreciate you taking a moment to leave us a review and we hope to have you join us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed September 30, 2013

We were so happy we chose this hotel. Our room was perfect. It was clean and spacious. I had my own vanity to get ready at that was separate then the bathroom which was perfect. We had a terrace that overlooked the Napa River. We would sit outside and watch the sunrise in the morning. It was beautiful. The staff of the hotel were great and we loved the free wine tastings in the lobby. Quick 10-15 minute walk to Downtown Napa at night. Would defintely recommend staying here.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jess824
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, October 2, 2013
Hi Jess, thank you for your kind review. We are happy that you loved the room accommodations and joined us for the free wine tastings. We are also glad you were able to benefit from our location and had a chance to explore downtown Napa. We appreciate your comments and hope to see you again in the future as a guest.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wales
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 28, 2013

Really nice hotel a good room size with fridge in the room a d rose to ox bow market. Nice walk out back and staff helpful, good coffee in room. Pool a little s.all but clean and good beds. Breakfast in reception area to take to room .

  • Stayed September 2013, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Alison65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, September 30, 2013
Hi Alison, we are happy you enjoyed your recent stay with us. Thank you for taking a moment to leave us your kind review. We are glad our accommodations met all of your needs and we hope you join us again should your travels bring you back to Napa.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dronfield, United Kingdom
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 28, 2013

We stayed two nights here as we had booked a tour of local vineyards with Petra. The hotel room had everything we could have wanted. The bathroom was great with good toiletries. What I really liked was a special corner with a big mirror and magnifying mirror for drying hair and makeup. (not many hotels have this and I often struggle to find a power point with a mirror located above it). We were able to relax by the pool when we arrived which had very comfortable sun beds. The bed - King Size was extremely comfortable and the room was spotlessly clean. The complimentary breakfast at cuvee was of very good quality. We actually thought the room had the edge on the Bellagio where we had stayed in Las Vegas because of the coffee making facilities that were provided - that first coffee is a must! Would not hesitate to recommend this hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Alison J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at River Terrace Inn, A Noble House Hotel, responded to this review, September 29, 2013
Hi Alison, thank you for your recent stay with us. We are pleased to hear that you thoroughly enjoyed our accommodations and that you were able to dine with us as well. We appreciate you taking the time to leave us your thoughtful review and hope to see you as a guest again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about River Terrace Inn, A Noble House Hotel

Property: River Terrace Inn, A Noble House Hotel
Address: 1600 Soscol Ave, Napa, CA 94559
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Napa
#5 Family Hotel in Napa
#6 Romantic Hotel in Napa
#12 Business Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — River Terrace Inn, A Noble House Hotel 4*
Number of rooms: 105
Official Description (provided by the hotel):
Less than an hour's drive from San Francisco and the Bay Area, the River Terrace Inn, a luxury Napa Valley hotel, offers the perfect Napa retreat. With its refined, pastoral charm and innovative features, our casually elegant Napa Valley hotel is the perfect balance of Wine Country serenity and urban hospitality. Discover wine country in Napa Valley, a peaceful sanctuary nestled among lush, rolling hills, a sea of vivid wildflowers, and radiant vineyards. Set in the heart of the Napa Valley Wine Country, River Terrace Inn features luxurious accommodations, personalized services, and a pristine riverfront setting. The River Terrace Inn is an enchanting blend of modern elegance, laid-back California charm and the energy of downtown Napa. ... more   less 
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Also Known As:
River Terrace Hotel Napa
River Terrace Napa
River Terrace Inn, A Noble House Hotel Napa, Napa Valley, CA

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