First two stays here were great. This one not so much. Wondering if it was bought by a big chain? Overall the hotel seems to lack presence of management, and there are staff training and communication issues. Our stay was a series of annoyances that shouldn't happen when paying $400/night. Just a few highlights: At check in - no bell men present anywhere, outside or inside, no one asked about our bags at all at the check in desk. We changed our reservation to check out a day early, and the desk clerk kept adding a day and telling us she could not accomodate us because they were booked, no matter how many ways I told her we were staying one day less, not more. Our room was a "village view" which is a view of the parking lot and industrial road. I am pretty sure (but not positive) that I booked a river view room so didn't bother going to the desk again. (I may be wrong about the room type, but $400/night to look at a parking lot?) The mini bar/wine bar in the room was basically barren, with a couple items strewn around, and never stocked during our stay. You are charged by sensor, so if an item is moved, that's considered a charge. I explained at the desk that we did not care if it were restocked, but simply wanted them to know that we move/consume any items, and that was like a 10 minute conversation to get the point across. There was no morning coffee in the lobby - we were told that the coffee machine was broken. We went to Starbucks, and came back to see that there was suddenly coffee in the lobby. Some days there were newspapers, some days not, no water in the fitness center. Upon checkout, no one even bothered to ask how our stay was. I reserved the room with my credit card and intended to pay for the room as a birthday gift for my husband. He gave the desk his card for incidentals. I explicitly asked to have the stay charged on my credit card, and was assured at check out, and they charged it to my husband's. I completed an email survey explaining all of these issues, received one call from a manager, which I promptly returned, and never got another call back. I waited to post this review until I heard from the manager again, but I have been waiting a month.
- Official Description (provided by the hotel):
- Less than an hour's drive from San Francisco and the Bay Area, the River Terrace Inn, a luxury Napa Valley hotel, offers the perfect Napa retreat. With its refined, pastoral charm and innovative features, our casually elegant Napa Valley hotel is the perfect balance of Wine Country serenity and urban hospitality. Discover wine country in Napa Valley, a peaceful sanctuary nestled among lush, rolling hills, a sea of vivid wildflowers, and radiant vineyards. Set in the heart of the Napa Valley Wine Country, River Terrace Inn features luxurious accommodations, personalized services, and a pristine riverfront setting. The River Terrace Inn is an enchanting blend of modern elegance, laid-back California charm and the energy of downtown Napa. ... more less
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- Also Known As:
- River Terrace Hotel Napa
- River Terrace Napa
- River Terrace Inn, A Noble House Hotel Napa, Napa Valley, CA