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“Jewelry missing; lock up EVERYTHING here”

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River Terrace Inn, A Noble House Hotel
Ranked #11 of 30 Hotels in Napa
Certificate of Excellence
Reviewed August 2, 2012

Nice room. Small pool. No poolside or room service. Expensive for what you get. But the worst part was having my earrings stolen while I was sitting poolside, on the first day of our stay. I didn't want to wear them in chlorinated water, so left them in the room. Bad decision. Just be very careful if you stay here. Next time, we will stay at the Westin.

  • Stayed: August 2012
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1  Thank traveling4fun4us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whitey1953, Guest Relations Manager at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded August 8, 2012

Thank you for taking the time to review your stay. We were very troubled to hear of the loss of your earrings during your visit. It was fortunate that this was discovered prior to your departure, so that our staff was able to respond to you in person. As we mentioned in our discussions with you, we took this situation very seriously and spoke with our two associates who had been in your room to service it during your stay. Though we have every confidence that our staff members did not take your property, we felt that from a hospitality standpoint, it was best to compensate you, as we did, for the value of the earrings. We are very sorry that your earrings were lost, and hope that our actions have demonstrated our concern for you, and also hope that we may have the opportunity to host you again. Thank you for staying with us.

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1,112 - 1,118 of 1,743 reviews

Reviewed July 30, 2012

I had high hopes for a great stay at this hotel because it came highly recommended. So much bigger was the disappointment. First we got stoved away in a ground level room with a balcony to the parking lot. I suspect that was because we came in rather casually dressed after our long car drive. Or maybe it was just because it was a mother and daughter traveling alone together. Maybe they prioritise business travellers.Then I wanted to get a drink, but was first instructed by the desk worker that I could not because it was a different department. And that they opened only 3 hours later. Nobody even offered me a glass of water, So I had to sit there with a glass of tap water I brought from my room.The room itself was ok, but largely overpriced for the low service level. I have stayed in international hotels in all parts of the world, but has never met such inhospitability. I would not recommend anyone going there.

  • Stayed: July 2012, traveled with family
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3  Thank IreneKatballe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whitey1953, Guest Relations Manager at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded August 3, 2012

Dear IreneKatballe,
Thank you for reviewing your stay with us. We are very sorry that you found your stay to be unsatisfactory. We assure you that we did not place you in a room based upon your attire or travel partner. We pride ourselves in friendly and helpful staff, comfortable rooms, and great service. We are sorry that was not your experience. Thank you again for your comments.

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Reviewed July 29, 2012

We had a lovely weekend at the River Terrace Inn recently. It's not in Napa town centre but still within walking distance. It is located right around the corner from the Oxbow Market and the Napa Wine Train though.

The rooms were good size and the beds were comfy. Lots of parking. We had dinner at the Cuvee restaurant one evening and the food and service were superb there.

The bar staff are friendly and helpful. No problems with check in / check out.

Overall, a nice local place to stay.

  • Stayed: May 2012, traveled as a couple
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1  Thank zoothemoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whitey1953, Guest Relations Manager at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded August 3, 2012

Dear zoothemoo,
Thank you for reviewing your weekend stay with us! We are very pleased that you enjoyed our rooms, friendly staff, and restaurant, Cuvée. Thank you again for your review, and we hope to se you again soon!

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Reviewed July 24, 2012

I stayed at the River Terrace Inn on business and had a great experience. The hotel was in a perfect location, had great views and was quiet and clean. Overall I would recommend this hotel as a great place for business or pleasure in Napa Valley.

  • Stayed: October 2011, traveled on business
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Thank arkansas2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whitey1953, Guest Relations Manager at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded August 3, 2012

Dear arkansas2000,
Thank you for reviewing your recent stay with us! We are very happy that you enjoyed your stay! We are pleased that you loved the location, views, and rooms. Thank you again for your comments, and we hope you come to stay with us again soon!

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Reviewed July 23, 2012

We recently stayed here for a wedding and enjoyed our visit, although we wish they had room service. It was pretty pricey, especially for a place without that amenity. But the rooms are nice and it's in a great location. Service was average.

  • Stayed: July 2012, traveled as a couple
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Thank TrvlG124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whitey1953, Guest Relations Manager at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded August 3, 2012

Dear Becky B,
Thank you for your comments on your recent stay with us. We are glad that you enjoyed the location of the hotel and rooms. We are sorry that you did not enjoy the service. We appreciate your feedback about the room service and will pass it along to the proper department. Thank you again for your review.

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Reviewed July 22, 2012

The River Terrace Inn is such a nice place to stay. It is next to Cuvée where you can get a great meal and near the wine train. The rooms are spacious and very comfortable. The staff is very nice and helpful. It's a great place to stay in Napa.

  • Stayed: July 2012, traveled with family
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Thank Barb D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whitey1953, Guest Relations Manager at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded August 3, 2012

Dear Barb D,
Thank you for your review of your recent visit with us! We are very pleased to hear that you enjoyed our restaurant Cuvée, our rooms, and staff. Thank you again for your comments, and we hope you visit again soon!

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Reviewed July 20, 2012

We returned to the River Terrace Inn for a birthday trip in April 2012 (Please forgive the delayed review) Our last trip had been late 2009 and we were glad to see is still a very nice and affordable Napa option that we would continue to recommend. We love that it is walking distance from Napa’s renewed downtown. Its great to have the chance to overindulge (just a bit) at the Bounty Hunter or other restaurants…without the worry of having the car out. We also found the path behind the hotel to be well built up in the few years since we stayed – making it a very quick and convenient to walk down to the Ox-bow market (Half Priced oysters during happy hour at Hog Island Oyster Company!) We were glad to see that the reliable taco truck parked across from the hotel has remained in place for late night runs.

This time around we had a parking lot facing room rather than a river facing room. (Its not much of a river – but it is more picturesque even such as it is) I recommend paying the bit extra for the rear view – or just taking your bottle down to the river front benches the hotel provides. The hotel has changed hands at some point in the last few years. I think the furnishings – particularly the bathrooms are renewed and much nicer than they had been previously. One real negative is the fact that the hotel used to include a wonderful breakfast buffet for its guests. This service – perfect for setting out before a tasting day - has since gone by the wayside. The only breakfast “recommendation” from the hotel is Cuvee – the affiliated restaurant across the parking lot.

  • Stayed: April 2012, traveled as a couple
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2  Thank EastCoaster36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
whitey1953, Guest Relations Manager at River Terrace Inn, A Noble House Hotel, responded to this reviewResponded August 3, 2012

Dear EastCoaster36,
Thank you for providing us with feedback on your stay with us in April. We are so glad that you loved your second stay with us. We are pleased that you enjoyed our convenient location and updates to the bathrooms. We are looking forward to move improvements to our hotel in the coming months, we hope you enjoy these updates on your next visit! Thank you again for your review!

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Additional Information about River Terrace Inn, A Noble House Hotel

Address: 1600 Soscol Ave, Napa, CA 94559-1908
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Napa
#5 Family Hotel in Napa
#6 Romantic Hotel in Napa
#12 Business Hotel in Napa
Price Range: $224 - $636 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — River Terrace Inn, A Noble House Hotel 4*
Number of rooms: 105
Official Description (provided by the hotel):
Less than an hour's drive from San Francisco and the Bay Area, the River Terrace Inn, a luxury Napa Valley hotel, offers the perfect Napa retreat. With its refined, pastoral charm and innovative features, our casually elegant Napa Valley hotel is the perfect balance of Wine Country serenity and urban hospitality. Discover wine country in Napa Valley, a peaceful sanctuary nestled among lush, rolling hills, a sea of vivid wildflowers, and radiant vineyards. Set in the heart of the Napa Valley Wine Country, River Terrace Inn features luxurious accommodations, personalized services, and a pristine riverfront setting. The River Terrace Inn is an enchanting blend of modern elegance, laid-back California charm and the energy of downtown Napa. ... more   less 
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Also Known As:
River Terrace Hotel Napa
River Terrace Napa
River Terrace Inn, A Noble House Hotel Napa, Napa Valley, CA

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