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“We will be back!!!” 5 of 5 bubbles
Review of Carneros Resort and Spa

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Carneros Resort and Spa
Ranked #3 of 30 Hotels in Napa
Certificate of Excellence
Lisle, Illinois
Level Contributor
136 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
“We will be back!!!”
5 of 5 bubbles Reviewed October 1, 2013

We just stayed 4 nights in a cottage and loved everything about it! The "back yard" with fireplace,soaking tub , outdoor shower and seating areas was awesome! We booked for our 10yr anniversary and they comped us a bottle of champaign, a "smores kit" and a $100 food and Bev credit. The grounds are beautiful especially the hilltop pool area. Make sure you try a few of the signature cocktails at the pool. Yes, Carneros is on the high end but at the saying goes "you get what you pay for".

Stayed September 2013, traveled as a couple
Helpful?
1 Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,247 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Houston, Texas
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed September 30, 2013

My husband and I stayed at the Carneros Inn for my 30th birthday celebration. It's a great property with gorgeous cabins in the woods. The rooms are a little small but are extremely luxuriously appointed with heated floors, fluffy beds, fireplaces, and a fabulous outdoor area. Make sure you splurge and get the Harvest Cottage so you can enjoy the outdoor tub and fire pit. The pool is lovely and Boon Fly was delish---we loved the donuts! I would give everything an A with the exception of the spa service and staff. The spa facilities were a bit small and my massage was just ok--nothing special. The spa staff was actually extremely rude to my husband upon arrival. We arrived an hour before check in time and were told we would have full use of the facilities until our room became available. The spa is directly next to the check in area and my husband went in to use the restroom but was told by the spa staff that he could change in the men's room but could not use the restroom?!? When my husband explained that the front desk told us we could use the facilities until our room was ready the rude employee still stated that the restroom was for changing only and would not let him into the Men's locker room stating they did not want "traffic". Unbelievable!!! Not a great way to start a trip!

  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank JennyTucker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chula Vista, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed September 22, 2013

I have taken many trips to the spa here at the Carneros Inn but on this occasion I was in such a wonderful mood. I walked in and everything seemed great except for the lady at the front desk (I believe her name began with an Eliza or Elizabeth?) I mean could she not smile? She gave a a look like a skunk had walked into the room...maybe she was having a bad day but my spa was worth it and not to mention that the staff was so wonderful overall. I cannot wait for my next business trip.

  • Stayed March 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Joanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 19, 2013

We keep coming back to this amazing hotel for two reasons...the amazing service and the privacy. Whether you never leave your room..which will include an amazing outside shower or tub or whether you just crash post wine tastings in your cozy room, you will have a great time here. The staff, the food, the amenities and the rooms...all are the best in town.

We can't wait to go back again.

Ooh and the doughnuts. You have to get the doughnuts.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank taliakate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed September 14, 2013

Although the rooms inside were very nice, we found the property really strange. The layout was confusing and the corrugated metal "cottages" looked more like industrial shacks. The place felt impermanent and flimsy, not like the sturdy weathered farmhouses you imagine in this part of the world.

Worst part was the service. After the glass of wine upon arrival (which was really nice), all went downhill. Needed to put our champagne bottle on ice before heading to the pool before dinner, but there was no way to get ice self-service. So I called for ice several times. Over an hour later, a half bucket was delivered, not enough for icing our bottle and leaving not enough time to hit the pool. Aaarggh....

But wait. Even worse was their policy that housekeeping can take anything they think is trash from your room, even things you don't put in the trash can. Be forewarned! Don't leave sentimental items (ticket stubs, corks, love notes, etc.) sitting on counters! We have traveled all over the world and have never seen a hotel policy like this. We sadly learned about the policy after these sentimental items (which we carefully placed on the fireplace mantel) were taken by housekeeping as trash. Management was completely unhelpful and unapologetic. "Most corks ARE trash," we were told, very rudely. They did not understand why we were baffled at their housekeeping policy. They wouldn't even help us track down the staff who might still have our room's garbage in a bag somewhere. Wouldn't help my husband look for it, although they did unlock the dumpster for him but not until midnight, over an hour after we first complained. They didn't comp any part of our stay or make any apologies. Showed complete lack of empathy or understanding.

Although that was almost a year ago, we were talking about our horrible experience as we were planning another anniversary trip to wine country this year. Perhaps the staff and housekeeping policy have changed since we stayed there, but I doubt the corrugated metal shacks are gone or that the resort layout has improved. The restaurant FARM was outstanding, a meal I will never forget. Regardless, we are staying FAR away from Carneros Inn this year.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank LisaSanFran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed September 9, 2013

The arrival into Carneros is slightly intimidating as you pass multiple entry gates that seem to have ushered you into a glorified camping ground but that is soon forgotten once you arrive at the reception lodge. A glass of cold chardonnay later, whilst being explained the layout and admiring the views, all that disappears. It is actually a very smart move having every room as its own individual little lodge and means that walking to breakfast at the beautiful hilltop restaurant or to dinner at the buzzy Farm becomes more of an event and the two are effectively meeting places for the guests. The grounds are well manicured with fruit trees growing in between lodges and orchards around each turn. Despite being near the road you really cant here it – especially not from up by the pool.
We did the tasting menu at the farm one evening which was delicious, and fairly priced. The staff across the hotel were knowledgeable and a delight – the only blemish on our stay was some sloppy service on the second evening . Also the gym was the best equipped of all the hotels we stayed at.
The big downside to this hotel though is the price – at $700 for the night it was comfortably more than any of the other hotels on our trip and a staggering $200 per night more than post ranch inn and this didn’t include breakfast…we had no options due to a late change caused by the Rim Fire…once you have sunk the cost though it is a beautiful place and a great venue to base yourself for wine tasting.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LondonBlueJules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Little Rock, Arkansas
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 4, 2013

This place is impressive from the moment you drive up! It somehow manages to capture that eco-friendly, small, local farm vibe without sacrificing an ounce of luxury! The cottages are an experience all on their own. They are small and cozy, but very nice. Love the outdoor space! The restaurants are amazing and the service is top-notch. We didn't get a chance to ride the bikes they offer, so next time that's a must! This place is great for relaxing. I wish we would have had more down time to spend here. Pool is great too!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lexie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Carneros Resort and Spa

Property: Carneros Resort and Spa
Address: 4048 Sonoma Hwy., Napa, CA 94559-9745 (Formerly The Carneros Inn)
Phone Number:
Location: United States > California > Napa Valley > Napa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Napa
#2 Luxury Hotel in Napa
#2 Business Hotel in Napa
#2 Spa Hotel in Napa
#3 Romantic Hotel in Napa
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Carneros Resort and Spa 4.5*
Number of rooms: 99
Official Description (provided by the hotel):
In the midst of the beautiful Carneros winegrowing region is Carneros Resort and Spa, a luxurious Napa Valley retreat designed to make absolutely everything feel better. Carneros Resort and Spa was created to provide an intimate atmosphere of Napa Valley hospitality reminiscent of its unique surroundings. Nestled among 28 acres of seemingly endless rows of grape vines, bucolic Napa farmland and scenic apple orchards, Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages - combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests. ... more   less 
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Also Known As:
The Carneros Hotel Napa
Carneros Hotel Napa
Carneros Inn
Carneros Resort And Spa Napa, Napa Valley, CA

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